CertaPro Painters® of Virginia Peninsula

Worked to satisfy us

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Great! Only took 2 days. Had one guy do the whole job and it looked great.

Requested estimate, and two out of three vendors responded. This vendor sent out a knowledgeable and professional individual who carefully assessed the property and identified areas that needed to be done right away, and what could wait to allow me to budget effectively while maintaining property value and preventing further more costly damage.

I was contacted by their salesperson and we made an appointment to view the areas to be painted. He took pictures of each room, especially the family room because of the vaulted ceiling, wall mounted TV and speakers, and skylights. We discussed our color choices and he made helpful suggestions for our home based on the color being previously used by their painters. We then were put on their painting schedule, based on my availability to be at home while the painters were here. The painters came and did their job. On the final day, we did a walk through of the areas painted and they did touch ups on the spots that were missed. (Our walls are textured so sometimes paint is not always absorbed into each detail.) They also had to come back because of some trouble with the paint (paint issue was the paint product itself, not the application) in the master bath, but they repainted it and all was good.

The two men were great to have in our home, professional, friendly and took pride in their work. I was pleasantly surprised by the quality. I've had other painting done and their work was much better. They also did a thorough cleanup each day when they finished. The job took longer than anticipated but not because they were wasting time. They were punctual, set up and got to work quickly each day. I'm disappointed that I didn't get the door color I specified. Unfortunately I didn't catch it until they'd done a few doors and at that point, I had no time off left so I let it slide. They still look better than before! I also didn't get the requested finish in 2 of the rooms. We went over it before the paint was purchased, the contract was accurate so I'm not sure what happened. I contacted the company about the finish issue and was told it was terminology and that the finish used was the same as what I'd requested. According to Sherwin Williams, there is a difference and it's visible on in store samples, too. I would still recommend them and would use them again, I'll just check the paint more carefully. I used another painter in the area with an equally high rating and CertaPro's work was much better.

The owner of the business touched up areas of the house as outlined in the contract. I appreciated that they contacted me before the end of the two year warranty.

It was pretty good. Mark and all of them were good. They are always very professional which is why I always use them.

The painters from Certa Pro were great. Personable and professional.

The workers' attitudes, the quality of the work, and the entire experience were great. Tom, the foreman, listened to our concerns and took care of everything that we asked. We have been enjoying the fruits of their labor since the work's completion.

Everything went well. They did a good job, and I would recommend them.

It was great. CertaPro was very professional, worked quickly, and did an excellent job. I wouldn't hesitate to call them again.

Everything went well. They worked quickly and professionally, and the work's quality is great, too.

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From the power-washing to the final coat of paint, the crew was unsupervised. No scraping was done on the house. There was damage done to the siding from the washing as it was too powerful to withstand the water. The job was done poorly and with the wrong kind of equipment. No one has taken any responsibility for this job. The owner and a representative from the paint company came to look at the house and determined that there was nothing they could do. They said it was reported to have been scraped and could do no more for me. I am very upset with this company and would never recommend them to anyone. They show by my house that their workmanship is very poor and they will not live up to their word of doing quality work. The work was definately not worth $13,000.00, The original quote was $19,000.00 and I got the reduced rate as a favor!!! I feel very cheated and ripped off by CertaPro Painting.

Everything turned out excellent with this company. Overall, I was very pleased with the job. They were very professional and friendly. They were very easy to work with as well. After the job they cleaned up the entire mess and didn’t leave anything behind. They were very efficient and got the job done right. I would use this company again if needed.

They had great scheduling and professionalism. They were efficient with an attention to detail. They were able to answer any of my questions that we had about the process. Gary the owner was a pleasure to work with. I would definitely recommend them to anyone.

They did an outstanding job, even fixing a few drywall problems we did not expect. Always on time, very courteous and professional. Would definitely recommend them.

(12/17/10) Mark came to my house within a day or two of my initial call to review the work site and give me any initial thoughts/concerns. He provided a price quote within 48 hours of his visit and made himself available to answer all additional questions. In fact, he also recommended another contractor that was able to scrape my popcorn ceilings and prepare them for painting. He was able to work closely with this contractor to schedule the work and finish the project in a very timely manner. Nothing in my house was damaged and did not see any extraneous paint spray. CertaPro was not the cheapest but they were not the most expensive amongst the estimates I received. I feel I got what I paid for...quality customer service and a quality paint job. Without hesitation I will use CertaPro again. (03/23/10) I thought they were very professional but I?ve been learning lately that they used cheap paint and I didn?t much care for their cut-ins. I talked to them about it and they came back but they didn?t do anything better. When I do my next set of painting, I may consider someone else.

Mark Stephens helped us decide on a six color scheme that coordinated every room with the drapes I wanted. The crew did a wonderful job on the prep work and painting. I'm really happy with the colors throughout the house. I always wanted a red dinning room and I'm finally enjoying it. He also gave us a 10% discount because the job was done in the winter time. I painted all the bedrooms myself so it came out cheaper that way.

The paint crew was prompt and polite. The kept us informed of what they were doing each day and explained each step of the process. They cleaned up each day and were very careful. The house looks great. The cost was good because they had to do so much prep work and they used Duration paint.