I am giving a 2 star rating because I love my new carpet and the installer Ian, an independent contractor, did an excellent job. However the sales rep Javier out and out lied to me, it would seem to get the sale. My first request in the door of the store was to ask to see carpets of 13 foot width as I didn't want to have a seam through the middle of our 12 foot wide room. Javier said that there would be no problem as 12' carpets are manufactured with extra inches to make stretching feasible. Carpet now installed, seam right down the middle of the room. When I called Javier to remind him of the information he had given us and express my disappointment his response was "we never had that conversation". Second lie! We will not be making any further purchases from Abby Flooring. If you do, I recommend getting all of the details in writing. Despite Javier's charming demeanor I wouldn't trust a thing he says.
Description of Work: New carpet
Rating Category
Rating out of 5
$32,000
Cheryl P.
07/2016
3.0
carpet installation
 + -1 more
unknown
Description of Work: They have posted store hours. I've gone there several times with a note they they have closed early. I mean early in the afternoon. If someone needs or has an appointment, they close up shop. It's very annoying to go there and they are not open. One point I was waiting for an estimate and the gentleman plumb forgot.
Rating Category
Rating out of 5
quality
4.0
punctuality
2.0
Richard H.
11/2012
3.0
carpet installation, flooring contractor
 + 0 more
See above
Description of Work: Special ordered floor tile and ancillary stuff. Product was good though overpriced. Delivery was as promised. However they did not tell us about a special sealant required to be put on after laying the tile. When we went back to get the sealant, they did not carry it in stock and had to order it, but they wanted $70 for a shipping charge for a small can of sealant. We declined and found the sealant over the web. My complaint is that they should have known about and told us about the sealant when we ordered the tile so we could have saved a second shipping charge. Once that opportunity to impress is missed, they should have waived shipping charges. Won't be going into Abbey Carpet again.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$550
P B.
08/2006
2.0
carpet installation
 + -1 more
Not satisfied. I had to contently call them to arrange for appointment to have material delivered and installed. The contractors they secluded the first time we totally non professional. The contractor the store used did not show up, they called up telling my wife they would be early then called back to tell us they could not make it. To top it off the contractors would not even call the sales rep back when he was trying to find out why they did not show. I waited two more days to get another contractor to come out and install the carpet. The sales rep did refund me $75 dollars.
Description of Work: Install carpet I bought earlier from the same company
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$1,100
MIKE F.
05/2006
5.0
flooring contractor
 + -1 more
The workers did a very good job and installed this within one day. The floor is level and there are no problem areas. They also cleaned up very well after themselves and were polite and professional.
Description of Work: We had a carpet about 12' X 16' and a kitchen floor made of interlocking linoleum tile installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
05/2006
5.0
carpet installation
 + -1 more
I really liked the job that these guys did for me. They came right out after we decided on the carpet we wanted and they didn't make any mistakes putting it in. I couldn't remember what the price was.
Description of Work: They laid carpet in my living room, dining room and hallway of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CRAIG M.
05/2006
5.0
carpet installation
 + -1 more
I was very happy with this company, and they were friendly right from the beginning. They had many different styles to choose from. All of the carpeting they put in looked great when they were finished. I thought the price was very competitive also for the amount of work they did.
Description of Work: They installed carpet in my living room, dining room, kitchen, and 4 bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
05/2006
5.0
carpet installation
 + -1 more
Mill End Carpet Shop did beautiful work. All of the carpeting looked great and the best part about the whole experience was when I saw the stairs after they were finished. I was so happy. The carpet was stretched perfectly over the stairs.
Description of Work: They installed carpet in my living room, dining room and hallway and on my stairs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Window Treatments,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Abby Carpet & Floor is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 2:00 PM
No, Abby Carpet & Floor does not offer free project estimates.
No, Abby Carpet & Floor does not offer eco-friendly accreditations.
No, Abby Carpet & Floor does not offer a senior discount.
No, Abby Carpet & Floor does not offer emergency services.
No, Abby Carpet & Floor does not offer warranties.
Abby Carpet & Floor offers the following services: Carpet, Laminate, Ceramic Tile, Area Rugs, Hardwood Flooring, Vinyl & Window Treatments.