DAVENPORT INSULATION

The unskilled crew wrapping my house did $7,000 damage to my new standing-seam metal roof in the process of wrapping the wood trim on my 96-year-old farm house. The foreman spoke English, the rest of the crew did not. Workmanship was only so-so. This work was done in 2018. The crew insulating my garage used small-gauge staples, like you would use in an office, to put up the batts and fire retardant film. Many of the staples are falling out onto the floor. The fire retardant film sags and looks bad, and has numerous wrinkles and several holes. They should have used cap staples to put up the fire retardant film, but did not. The crew was semi-skilled at best. I am having to go back and shoot the film with cap staples myself to keep the film from falling down. Very disappointed in their workmanship.

unknown

The sales agent was very punctual. The back office wasn't so much. I take it that Davenport has many branches, all of which are owned by MASCO Contractor Services, which is a mammoth company. I had to remind them to send my contract. The installers were very punctual too. My only complaint (I didn't mind having to call them to follow up on the contract -- especially since the price was so low; more below) is that the installers got dirt on my walls and chipped some paint. They also tracked mud into the house. Nothing major happened, and I've cleaned and repaired it. Nonetheless, though they laid plastic down on the ground before bringing the hose in, they could have done a much better job at cleanliness. They could also have offered to clean up after they were done! They didn't. Still I would not hesitate to use them again. They were 75% cheaper than one place and 25% cheaper than another. And they were very fast (besides being punctual).