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White Glove Plumbing - Heating & Air

Plumbing, Heating and Air Conditioning, Kitchen and Bath Remodeling,

About us

For over 30 years, White Glove Plumbing - Heating & Air, has been and will continue to be a company that is committed to superior, loyal customer service. We take the extra step to provide our clients with premium service and knowledge. From our sleek and shiny black vehicles, to our immaculately dressed technicians; from our Floor Savers (Boot Covers) we put on each and every time we enter your home, to the area mats we work off of, our clients security, satisfaction, and approval is what we set out to exceed, each and every day. We strive to be honest and transparent. By offer StraightForward® pricing, you know exactly what the investment is before the job even starts. Extended warranties, annual service, and preventative maintenance, combined with superior customer service is just the White Glove way.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

We offer a comprehensive approach to Plumbing - Heating & Air Service, Repair, and Replacement of all makes and models. Water Heaters, Tankless Water Heaters, Water Filtration, Heat Pumps, Furnaces, WiFi thermostats, Home Automation, and Indoor Air Quality are just a few areas in which we are very well versed.

Services we don't offer

We do not provide Fuel (Natural Gas or LP); however, we do work on those types of systems and can take care of getting those needs addressed.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.37 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
14%
2
14%
1
0%


Rating CategoryRating out of 5
quality
4.4
value
3.2
professionalism
3.8
responsiveness
4.4
punctuality
4.4
Showing 1-7 of 7 reviews

Nhat P.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Clean, courteous and professional. Definitely would use them again of we move and needed a new unit.
Description of Work: Bill Hix at White Glove Plumbing Heating & Air is awesome at what he does. Bill knows HVAC inside and out. He was able to get more air efficieincy within our home AND reduce our energy bill thru their S.A.f.E. process. Highly recommend it!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Maurice R.
01/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent service and price for a top of the line Trane air conditioner and gas heater combined.
Rating CategoryRating out of 5
Yes, I recommend this pro

Carolyn S.
11/2016
2.0
plumbing
  + -1 more
Not well! See the notes for work done for the review.
Description of Work: Had two toilets that needed repair work. One was leaking, and the other one kept flushing. Normally the repairs could have been done by the homeowner, however, he had just had surgery and couldn't fix them and also really needed these to work since they were on the main floor and he couldn't do stairs. The repair for the leaking toilet was to replace the wax seal (at a cost of $185!) However, this didn't take care of the leak. It was actually just one tank screw that needed to be replaced. The repairman stated that he couldn't just replace the screw but had to replace the entire insides of the toilet! (at another charge of $200.00!) I stated that I could have replaced the entire toilet for what he was charging. I declined any further service from the repairman. Needless to say, after a charge of over $400 for both repairs, I was left with one working toilet and the other one unusable. Total time for both was approximately one hour and there were Angie's list coupons for $99.00/hour that I should have used. I had gotten a recommendation from someone for this company, which is why I called them. This company is definitely overcharging for their services, then didn't even do the job correctly. Would not recommend them.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$400

kenny L.
04/2016
5.0
heating & air conditioning/hvac, home remodeling, plumbing
  + 1 more
These guys are great! I used them before when I replaced two toilets and have used them exclusively for my bathroom remodel which is progressing wonderfully. If you can ask for Logan if you have a plumbing issue, he is amazing!
Description of Work: Replaced sinks and facets in two bathrooms, and replaced the shower assembly in those same rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Michael J.
10/2015
3.0
plumbing
  + -1 more
Left voice mail out of hours. Followed up next day. Appointment made for 11am next day. Agreed call-out charge of $85. Technician arrived early at 9am with pipe for another application. Technician left to get correct pipe. Retuned, fitted new pipe using a new straight coupler which was unnecessary, as a virtually new and identical coupler was available. Job completed at 12 midday. Actual time to fit pipe less than one hour. Electronic invoice (not itemized), paid by check. Requested break-out of materials and labor. Advised unable due to company policy. In conclusion, I think the charges were outrageous and moreover, the supplier was was not prepared to explain his price.
Description of Work: Replaced approx 12 feet of 1 inch ID plastic pipe on rising main water supply in a clean, dry, easy-to-work environment.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$450

Response from White Glove Plumbing - Heating & Air
Thank you for your business and review. We are sorry to hear you did not feel our straight forward pricing was clear. We have been in business for over 30 years, serve many customers a week and strive to resolve our customers concerns.

Derek C.
09/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
My unit kept freezing up and had a number of issues going on. White Glove came out and evaluated the entire system. After they had collected some information, we sat and discussed what I was looking for when it came home comfort. They presented several options and allowed me the opportunity to make an informed decision. They performed the install and took additional care to protect my home, from drop cloths, to boot covers, White Glove cared about leaving my home better than when they had arrived.
Description of Work: White Glove Plumbing - Heating & Air replaced my existing Heating & Air System and installed a 2.5 Ton 14 Seer Heat Pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,720

Response from White Glove Plumbing - Heating & Air
We are very pleased to hear that you are so happy with the installation of your new HVAC System! As a member of our Loyalty Club, you can rest assured that you will have years of smooth operation with our complimentary maintenance and tune-ups! We are happy to have you as a member of the Club!

Jean A.
09/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$110

Response from White Glove Plumbing - Heating & Air
Thank you for taking the time to give us a review! We appreciate having you as a loyal client and truly value the opportunity to be your Plumbing - Heating & Air Specialist.

    Contact information

    2606 Oak Lake Blvd, Midlothian, VA 23112

    WhiteGloveAtYourService.com

    Service hours

    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Kitchen and Bath Remodeling,
    Outdoor Kitchens,
    Apartments,
    Generator,
    Home Automation,
    Property Management,
    Energy Efficiency Auditing,
    Lead Testing & Removal,
    Drain Cleaning,
    Natural Gas Lines

    FAQ

    White Glove Plumbing - Heating & Air is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 5:00 AM

    Tuesday: 8:00 AM - 5:00 AM

    Wednesday: 8:00 AM - 5:00 AM

    Thursday: 8:00 AM - 5:00 AM

    Friday: 8:00 AM - 5:00 AM

    White Glove Plumbing - Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, White Glove Plumbing - Heating & Air does not offer free project estimates.
    Yes, White Glove Plumbing - Heating & Air offers eco-friendly accreditations.
    No, White Glove Plumbing - Heating & Air does not offer a senior discount.
    Yes, White Glove Plumbing - Heating & Air offers emergency services.
    Yes, White Glove Plumbing - Heating & Air offers warranties.
    White Glove Plumbing - Heating & Air offers the following services: We offer a comprehensive approach to Plumbing - Heating & Air Service, Repair, and Replacement of all makes and models. Water Heaters, Tankless Water Heaters, Water Filtration, Heat Pumps, Furnaces, WiFi thermostats, Home Automation, and Indoor Air Quality are just a few areas in which we are very well versed.
    We do not provide Fuel (Natural Gas or LP); however, we do work on those types of systems and can take care of getting those needs addressed.

    Contact information

    2606 Oak Lake Blvd, Midlothian, VA 23112

    WhiteGloveAtYourService.com

    Service hours

    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM