See above. Ignore their discount card in ValPack. If you have used them recently with similar experience, please send letter to DPOR (Va Dept of professional licensing). They take complaints about non-licensed businesses as well.
Description of Work: Although I used them in 2002, I feel compelled to comment on this company on Angie's list. I was a first time homeowner at the time, and a single woman. 12/02 I brought them in for air duct cleaning, which had probably never been done before, and have no complaint about that service, reasonable price for service, around $509. Then they wrapped my exposed ducts with insulation, inside and outside to the tune of $800 & $600 on two occasions. I had had insulation hung in my crawl space the previous year, 2002, by another contractor, and they informed me that it had been hung upside down. So, you guessed it: I paid to have it flipped over, to the tune of $2160. I much later found out that it had been hung correctly the first time, and was incorrectly hung now. Obviously, I was quite ignorant, but at a high salary job at that point. If I had found out about the deception on timely basis, I would have sent a complaint to the Better Business Bureau. I wish I had had Angie's List when I was a new homeowner.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
punctuality
5.0
$4,000
LAURIE G.
08/2006
2.0
air duct cleaning
 + -1 more
They came for an estimate, saying they would clean the air ducts and spray microban to kill mold. The first time they came they only partially cleaned, obviously the two young men had not been trained in how to clean vents. They did not clean most of the vents in the house, claimed they didn't understand what was expected. We called for them to come back and clean and second time and they still did not clean very well. Used very small vacuum, smaller than vacuum in my garage. Would not recommend them for any future work. They claim to be certified by everyone but their brother, the certification definitely doesn't mean anyone checks their work or they would know how inadequate this company is.
Description of Work: Cleaning air ducts.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$531
ELAINE F.
07/2006
1.0
dryer vent cleaning
 + -1 more
Did not perform a complete or thorough job. The worker discovered a bird in the vent, and was reluctant to touch it, but after we insisted, he removed it. However, he left the vent clogged with substantial debris, including a large, active bird's nest. After they left, the dryer was stilll not drying properly, so we called an appliance repair company, thinking that the problem must be with the dryer. They came out and determined that there was nothing wrong with the dryer, but that the vent still appeared to be clogged. We then contacted Virginia Air Duct which refused to acknowledge that it had not performed the service properly and would not take any steps to correct the problem. We had to hire a second company to do the job correctly. The second company removed a large amount of debris, including the bird's nest that could not have possibly built up in a couple of days.
Description of Work: Was hired to cleaned out my clothes dryer vent.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Dryer Vent Cleaning,
Air Duct Cleaning,
Heating and Air Conditioning
FAQ
VIRGINIA AIR DUCT INC is currently rated 1.3 overall out of 5.
No, VIRGINIA AIR DUCT INC does not offer free project estimates.
No, VIRGINIA AIR DUCT INC does not offer eco-friendly accreditations.
No, VIRGINIA AIR DUCT INC does not offer a senior discount.
No, VIRGINIA AIR DUCT INC does not offer emergency services.
No, VIRGINIA AIR DUCT INC does not offer warranties.
VIRGINIA AIR DUCT INC offers the following services: AIR DUCT CLEANING, HEATING & AIR CONDITIONING SERVICES, AND MOLD REMEDIATION.