USA Pipe Repair of Virginia, Inc.

They were very friendly, knowledgeable, explained what needed to be done,, and performed the job in a timely manner!! I would highly recommend! A +++!

did a awesome job

Professional. Left job better than he found it.

Professional. Left job better than he found it.

Called early on a Friday morning and was told a technician would be sent between 1-3 pm. Technician arrived at 1:20 pm, he was nice and very professional. Had the job completed, cleaned the debris up from where he had to cut the drywall to replace the pipe all in about 2 hours. Instead of charging separately to replace two pipes, he combined them into one. As a first time user I would definitely recommend the company.

The Technician repaired the faucets great job

The service was prompt, reasonable price, on time and professional . We were very pleased with the plumber!

Run away from USA Pipe Repair. They DO NOT follow Commonwealth of Virginia DPOR Board of Contractors regulations that govern their profession. Their work DOES NOT comply with the Virginia Plumbing Code. They DO NOT obtain required plumbing permits. They DO however treat their customers with total dishonesty and disrespect. UPDATE: Although they claim in their response that they follow DPOR Board of Contractors regulations, that is NOT TRUE. As other reviewers have noted, they did not provide a contract and did not obtain a signature on that contract before proceeding with work as required. I never received a contract; they never obtained my signature on any document let alone a legal contract. They did however take my inquiry/questions about the proposed work as a signed contract. They showed up at my residence without any appointment/notice and proceeded to break-in to my hidden and secure crawlspace access door without even contacting me first. I was in the shower on the second floor of the residence when they entered my home and started work without my knowledge, consent, agreement, or signature. Furthermore, although they claim to have proof from the permits and inspections office that their work did not require a permit, that is absolutely NOT TRUE. I DO have written (and verbal) documentation from all local jurisdictions (Henrico County, Hanover County, The City of Richmond, and Chesterfield County) that does prove that a permit and inspection ARE REQUIRED for ANY sewer pipe alteration, repair, and replacement. Not only are a permit and inspection required by the local authorities, but The Virginia Plumbing Code also clearly states that a permit is required for sewer pipe alterations and repairs. According to Henrico County the work USA Pipe Repair did at my property (without my consent) did not comply with Virginia Plumbing Code (sections P2502.2; P3005.2.3 in particular). USA Pipe Repair has since refused to comply with Permit and Inspections requirements and has refused to bring their work into compliance with the Virginia Plumbing Code and Virginia DPOR Board of Contractors regulations as required. I did provide this proof to my credit card company, and I was fully credited the charged amount for the work not being in compliance with the laws and plumbing codes that govern USA Pipe Repair's profession. USA Pipe Repair (the Owner) has harassed me, threatened me, cursed at me, and called me every name/slur in the book. Even after requesting a cease and desist for the repeated texts and calls, the owner continued to make harassing phone calls and text messages. The owner has harassed me in an attempt to get me to accept money out of his personal account in order for me to not file any complaints or post negative reviews.

satisfied

Professional, knowledge,and bit pricy

Our pro was Akiel H. We were extremely impressed with his assessment of the situation, his expertise in understanding and doing what needed to be done, and his professionalism in seeing this difficult task through to resolution. We were very satisfied with our experience with Akiel and would not hesitate to request his services again in the future.

The technician came out to give me an estimate. He fixed the problem right then and charged $85 for the trip charge.

USA Pipe Repair was very expedient with my sewer line repair. They shared various repair options, pros and cons, and they installed the new sewer line once I agreed on the course of action. I highly recommend USA Pipe Repair!

Excellent

Very helpful n identifying and solving plumbing problems. Provides client with possible options.

Very quick initial response, was able to show up earlier than promised. Determined the problem in a few minutes, then - after an exhaustive search - located our water meter, and determined that the problem did not appear to be in the pipes. Repaired the guilty plumbing. Technician was professional and friendly. The invoice price was quite reasonable for the time spent. Would definitely hlre again.

Super impressed with the speed at which my call was returned and how soon the appointment was. Very professional and personable technician. Couldn't have been a better experience.

Hot water heater for 2300sft home replaced same day. Fast and easy to work with. I'd absolutely use their services again.

Highly recommend USA Pipe Repair of Va. Price is reasonable to fix our water sewer line, quick response and job completed same day. Will definitely use their services if needed.

Technician was polite and efficient. Project cost was lower than I expected. Work was completed quickly after estimate was done. Gave only 4.5 stars for customer service as they can be a little hard to reach on the phone.

Arrived on time stayed until the job was done

My designated technician arrived on time and did an excellent job with the install. It didn't take him long at all. He cleaned up nicely afterward and hauled away my old unit. He was very professional. USA Pipe repair gave me the best estimate and I highly recommend their servies. I will most likely look to them for my next plumbing projects.

Service Technician phoned me the morning of the appointment and informed me what time he would arrive. He was very thorough and informed me of what he was doing each step of the way.

Installed new disposal

The professional that did the install was Ryan O'Connell with USA Pipe Repair was professional and proficient and cleaned up afterwards hauling away the old tank. Ryan also went over the need to know about the new more efficient tank. Best thing about dealing with this company was they gave me a call right away and set up a time the next day for service and the price was much cheaper than Lowes.