RE/MAX Commonwealth - Midlothian

I am a new agent and walked to in to get information on the brokerage. I was met with a very rude front desk intern that made the whole business seem uninviting. After asking if I could speak to a broker to learn a bit more about the business I was told they weren’t here and just kind of shook her head and threw her arms up as if there’s nothing else she could do. Didn’t follow up with a business card or attempt to schedule a meeting. Will not be working with this brokerage moving forward as customer service does not seem to be their top priority.

I would never recommend Ellen Clark for the realtor on your property. On my home listing {$235,000}, Ellen Clark put photos in multiple on-line listings showing an old blow-up mattress on the floor of the master bedroom, of rooms where some shades were up but some were down, of rooms where a shade was broken and hanging diagonally. Ellen Clark went days without contacting the perspective buyers' realtor with counteroffers and/or with other important information that needed to reach perspective buyers. The buyer's realtor stated that Ellen said it was I who was at fault for not responding, this is a lie. Ellen sent me text messages meant for other people. I have an email from Ellen where she writes that she's the buyer's agent on my house. Ellen sent me text messages including mean/insulting remarks such as 'the perspective buyers should walk away'. Ellen made no attempt to stop false information on Addendums thereby leading the buyers to believe things that were not accurate/true. Ellen said she had some of my financial and legal items but refused to tell me where they can be retrieved.

She was very arrogant. She has no concern for veterans or people that are disabled. If you have a perfect little mold that meets her standards, you may get in; otherwise, she would be the type of landlord that would harass you constantly. Her actions are actually very close to violating the Fair Housing Act. Don't waste the $35.00 app fee. Even if you meet her discriminatory standards, she would be a nightmare to deal with. Just call 804-560-2880 and ask for her. You honestly can hear it in her voice. Then when you meet her, you will see she is very arrogant and rude. Stay FAR away from dealing with her.