Johns Brothers Security

11/5/2018:: The installation went great. I had three installers show up and they were AWESOME. Rudy did the main install and Glenda (who I thought was just a a Sales Rep) came in to assist. She went around and removed all my old Richmond Alarm stickers and signs and replaced them with Johns Brothers. Wherever I wanted a sign or sticker, she put one. Taylor came along and helped to install the new key pads and smoke alarms. I can't say enough good things about these three. Everyone I have come in contact with at Johns Brothers is so friendly. Our old smoke alarm went off in the middle of the night and I called the next morning. Dana took the call and Great Customer Service and a friendly attitude has to be one of Johns Brothers' requirements to work there. Dana was so nice and she responded fast and asked for my earliest time of availability. Not their earliest, my earliest. And there was no time window given (i.e., between 1 and 5) as so many service companies give. Rudy came back and replaced the unit the same day and I have not had any trouble since. I LOVE the system and I LOVE the app that I am able to use to lock my back door, turn on and off the alarm and control my lights. I can't wait to order the thermostat that allows me to control from the app as well. I have a neighbor that watches my house if we go out of town. She is always fearful of setting off the alarm so I downloaded and set up the app for her to use. She LOVED it. I also set off the alarm once by accident and the response was within seconds. I HIGHLY recommend Johns Brother Security! The service and employees are the best you could ask for. Your home is safer in their hands. Prior Post: Ok, I haven't had my system installed yet (scheduled for next week), but I wanted to comment on what I have experienced just from researching and calling them. They know their stuff and they WILL NOT over-sell you stuff you don't need. In fact, they will talk you out of stuff. Also, they charge pennies for their install compared to one of their biggest competitors (Richmond Alarm). I have been with Richmond Alarm for over 20 years. Recently my keypad went out and it could not be repaired. I ended up having to get a new keypad. Since I have 2, I ordered both replaced. They came out and installed them (telling me they would be here at 8:15 but not showing up until almost 9:30, so much for my morning walk.) So, this visit will be costing me almost $400. In talking to the salesman, I mentioned wanting to be able to have a door lock that I can open via my phone. He told me I needed a module and a deadbolt and he said it would be $250 (as he would waive the install fee). Then when the guy showed up to install the keypads, he had no idea I was to also get the deadbolt and module. Called salesman and he said I never signed the document he sent. Guess what, the document was never sent. Then he resends and I get a document wanting to charge me $649.00. II did the math and thought it was going to be for everything. NO, it was in addition to the keypads. He said the quote he gave was just for the module. Why would I order a module without the deadbolt? So now, if I wanted to get it, it would cost me $1,000+. I was furious. I cancelled my service with Richmond Alarm. I called Johns Brothers Security and found out that not only can I have what I want, along with even more (video doorbell, lightbulbs that can be turned off by my phone). Guess what, all for $ 190. What's the catch? A service plan for 3 years. Heck I stayed with Richmond Alarm for over 20 years. Even when I add the $400 that I have to pay Richmond Alarm, it will be almost $400 saved. Plus, I plan on selling the keypads on eBay. I will update my feedback once I have the installation and see how they respond. But for now, you could not ask for BETTER Customer service. Their salesperson is honest and will not quote you on something you don't need. She is also friendly and so funny. Just call and ask for Glenda. 1

If the alarm goes off they are right on it. I have used a lot of other companies for security systems, but Alarm Systems of Richmond is more reliable.