Indoor Air of Virginia LC

My heating unit went our on a Saturday Jan 27 2017. I called my warranty company which dispatched Indoor Air of VA. The whole process went great, the gentleman was very nice and pleasant when he showed up. He spent less then 5 minutes under my house diagnosing the problem. That is where every thing went down hill. The man from Indoor air of Va told me I needed a new blower motor. He explained to me that he could get the part and be back to repair in with in 48 hours if the warranty company would let him. A week later I call my warranty company to find out that they have not heard a word from him and are waiting on a diagnoses on the unit. The 2-10 warranty company contacted him while I was on the phone and got the diagnoses needed. I was then told it would be a special order part that should be available to be installed by mid week the following week. I call the contractor after getting off the phone with the warranty company and he told me he could possibly still get the part faster and he would call me the next day to let me know. On Tuesday the 6th of February I received a call from the warranty company telling me that Indoor Air of Va was refusing to complete the job without explanation. They had no choice but to return the special order part to the company and start all over with another contractor. I called the gentleman from Indoor Air of VA, and he told me they where taking a couple days off due to a family issue. When I asked him why could he not call me and let me know and what happened to the calling me back last Friday? He then told me that he doesn't have to call me and tell me anything. He said that I was not his customer 2-10 home warranty was, and he doesn't owe me any explanation. I told him I was going to write a bad review and he said he didn't care about reviews. This is going to end up costing me a second deductible for the new contractor, yes Indoor Air of VA was happy to cash my check even though I'm not his customer. It is also going to delay the repair an additional week or more, if the original diagnoses was correct, so the special order part can be reordered. This man was paid 100 dollars by me, plus what ever he billed the warranty company for being under my house less than 5 minutes. He was rude on the phone and I would not recommend any one ever due business with him.

They came out and figured out that it needed a Trane part. Came back the next day and installed the part and all has been working fine.

Never performed work.

2013 - The compressor broke and they replaced it. 2014 ? I noticed extremely high heat bills early the next winter where the unit was running continually on heat strips. Indoor Air responded and disappeared doing nothing. Two other companies were sent to diagnose and both said the compressor was installed wrong and shorted the condenser. Indoor Air was sent to replace the condenser. Indoor Air stretched the job nearly 3 MONTHS while my home ran on heat strips ($$$!!!) 2015 ? High heat bills again. Same story with Indoor Air; they respond and disappears saying something about ordering a part. Another company is sent and after 3 visits finds the condenser was wired wrong (by Indoor Air) on installation resulting in freezing and running on heat strips again. I called today (nearly 3 weeks he was dispatched this time) and he starts to tell me he?s waiting on parts.. ?until I explained it was fixed by another company and I was calling to talk about my power bills resulting from his service. I have at least $800 in overages in electric from running on heat strips for 3 ½ months. The owner, Ray, tells me that he?s not responsible for any of it because ?I?m not his customer? since it?s through a warranty company. He complains the warranty company doesn?t pay enough and he just uses them to fill time to stay busy. Indoor Air seems to be an incompetent vendor and just doesn't care on top of it.