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Home Appliance

Appliance Repair, Heating and Air Conditioning

About us

5 Employees. No subs. Additional phones - (804) 741-8033, (804) 288-0588.Additional address - 10110 Midlothian Tnpk #14, Richmond, VA 23235. Additional DBA - Affordable Home Appliance Service & Repair.

Business highlights

38 years of trusted experience

Services we offer

Large appliance repair & HVAC - washer, dryer, stove, dishwasher, garbage disposals, refrigerators, water heaters, compactors, airconditioners, heat pumps, gas and electric.

Services we don't offer

Appliance sales, installations, & deliveries

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
Financing Available
MasterCard
Visa

Reviews

4.9191 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
4%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 76-100 of 191 reviews

Sue R.
12/2012
5.0
appliance repair
  + -1 more
I called around 8am, got a call back around 9. The repairman was at the house at 3 and the refrigerator was working by 5. Thank you. I liked that he asked if I wanted to spend the money on a 9 year old refrigerator. He wasn't trying to make a sale.
Description of Work: They replaced an electronic board in my refrigerator that keeps the temperature where it needs to be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Roger G.
12/2012
5.0
appliance repair
  + -1 more
After trying myself I called Home Appliance and received an immediate response and scheduled appointment. Chris from Home Appliance arrived right on time, assessed the issue and give me an estimate based on what he thought the problem was before doing anything. The issue was a clogged drain line from the Dishwasher to the garbage disposal. He was able to vacuum out the line very quickly and get the issue corrected. Chris was professional and a pleasure to deal with. Even though the correction was thankfully minor, I would not never have found it or known how to clear it if I did. Chris showed us what to do should we have the same issue in the future. Very positive experience!
Description of Work: Our three year old Kitchenaid dishwasher would not drain. I followed all suggestions by the Manufacturer, but with no success. Called Home Appliance to provide a service technician. Best thing I could have done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$86

amanda D.
12/2012
5.0
appliance repair
  + -1 more
It went well. He found out what was wrong quickly.
Description of Work: Refrigerator was not holding temp. The repairman determined it was the coils.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jeanne D.
12/2012
5.0
appliance repair
  + -1 more
Mr. Bechtler was very professional and also very nice. It was delightful to meet him. He quickly found the problem and repaired it at a very reasonable price.
Description of Work: Our front loading washing machine did not empty all of the water after the wash was finished. We cleaned the drain hose, but couldn't get the washer to work correctly. Mr. Bechtler quickly located the problem and fixed it. He also thoroughly cleaned the area under the drum.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Steve S.
11/2012
5.0
appliance repair
  + -1 more
He replaced the pump and all is well. Very good, swift service.
Description of Work: Our washing machine had started leaking and he quickly located the problems... coins that had gotten into the pump trap and caused fractures on the pump. (Roommate has been warned to start checking pants pockets before throwing them in wash!!)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$319

Charles H.
10/2012
5.0
appliance repair
  + -1 more
I was contacted within minutes of my first call and my appointment was confirmed twice.
Description of Work: Dryer was not heating. Charlie fixed the problem quickly. He was on time for my scheduled two hour window..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Cathy W.
10/2012
5.0
appliance repair
  + -1 more
I have no complaints. The gentleman was very polite and professional. He completed the job in a timely manner. It was a great experience and I wouldn't use anyone else.
Description of Work: He put a new ice maker in my refrigerator and he has also fixed my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Jill T.
10/2012
5.0
appliance repair
  + -1 more
Chris was prompt and professional as usual. He quickly discovered we weren't getting enough power to our dryer and suggested that we contact an electrician. He had been out to our house recently for a refrigerator issue that also didn't require any repair work from him so he gave us a break on this most recent service call. I can't tell you how much I appreciate that and will remember that each time I need any kind of large appliance repair. I really like that the company sends the same service person (in our case Chris) each time. It really helps you develop a trust relationship with the repair person. This company has earned the number one spot on my list of service groups to contact for appliance repairs.
Description of Work: Dryer was not working. The problem turned out to be an electrical issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Craig L.
10/2012
5.0
appliance repair
  + -1 more
Chris called multiple times to verify appointment time and arrived early! Once at work, he was able to quickly diagnose the problem and willing to explain every step and cost along the way. Very knowledgeable, friendly, and fast. Would definitely recommend and use again in the future!
Description of Work: Replacement of pump in washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Raj H.
10/2012
5.0
appliance repair
  + -1 more
Went very well - quick response and work was done correctly the first time!
Description of Work: The 9 years old GE Profile stopped working on Sunday. Called Home Appliance first thing Monday morning and the person told me that a service person would call me soon. Received a call within 30 minutes with a promise that he would be there between 4 -6pm. The Serviceman arrived at 5pm (asked him to wear booties in the house and he complied) and knew the problem - common with many GE and other refrigerators - replaced the mother / circuit board and the appliance was working. Gave me 10% off for being on Angie's list and all work was done within 30 min. We would recommend him to friends and neighbors and use him again! Life is good!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Dawn T.
10/2012
4.0
appliance repair
  + -1 more
It turned out well. They came out in a timely fashion and were professional.
Description of Work: They repaired my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$79

Leigh D.
09/2012
5.0
appliance repair
  + -1 more
Excellent, professional and nice man.
Description of Work: Charlie fixed the touch pad on my convection oven, he showed up on time and in less time than he reported the part would arrive.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

christopher L.
09/2012
5.0
appliance repair
  + -1 more
Repair went very well. Very prompt and professional.
Description of Work: Repaired dryer and washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ryan M.
09/2012
5.0
appliance repair
  + -1 more
Fixed my washing machine. While he was out (Charlie) fixed my dryer for cost of parts and did a repair to my dishwasher for free! Great value, great service - what else can you ask for?
Description of Work: Called to have them fix my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Richard T.
08/2012
5.0
appliance repair
  + -1 more
One time performance, quality work.
Description of Work: Motor & pump of dishwasher replaced. Accurate diagnostics of work required furnished. Work performed to expectations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Christopher H.
08/2012
5.0
appliance repair
  + -1 more
Called them and was able to reach someone immediately, who scheduled someone to come make the repair. The repairman arrived promptly and was able to diagnose the problem and give me a detailed description along with an estimate for the cost, which ended up being a little less than what he said based on what he found when he took everything apart. Even though he had to take all the frozen items as well as the door and the relevant parts to clean out a clogged defrost drain line, when he left it was cleaned up and didn't even look like he had been there. The fridge works great and we haven't had any issues since with that original problem. Overall, I would say he did a great job and I would definitely call them again for my appliance repairs.
Description of Work: My refrigerator was leaking water onto the floor from inside the freezer and tricking down through the corners of the freezer drawer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Robert T.
08/2012
5.0
appliance repair
  + -1 more
Everything was terrific. He had to order the part but got it within two days. He completely fixed the problem with the ice maker. He was punctual & very professional.
Description of Work: On the 1st of the month they diagnosed a problem with my fridge & replaced the part during this visit on the 3rd.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Thomas E.
07/2012
5.0
appliance repair
  + -1 more
Very responsive. Came out the next morning and repair was completed within 2 hours. I have used this company before for dishwasher repair and replacement. Very satisfied.
Description of Work: Refrigerator was not working. Repairman came the next morning and determined that the compressor was not working. He checked further and determined that the problem was probably a starter and not the compressor. The cost of a new compressor would have been aprox $850. (Better to buy a new refrigerator). He checked on his truck and had the part and installed it and everything worked fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Barbara S.
07/2012
5.0
appliance repair
  + -1 more
Chris from "Home Appliance" returned my initial call right way. He arrived on time and fixed my washer after explaining the problem and what he would need to do to fix it and what it would cost. He fixed the problem quickly. He was very pleasant. My washing machine works great now.
Description of Work: Washing machine in need of repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Jon K.
07/2012
5.0
appliance repair
  + -1 more
Got good response, professional service and complete job. Required partial de-install to get to parts. Done with minimal disturbance, and re-install done well. Hoped for lower price, but realistically, was reasonable.
Description of Work: Dishwasher door spring (cable) broke. Both cables replaced along with new less wear inducing pulleys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Valmiki A.
07/2012
5.0
appliance repair
  + -1 more
The problem occurred on a Sunday. I called the service number that morning and they promised to send someone that afternoon.The technician arrived around 1:30.The technician said he could replace the wall socket and it would cost an additional $40 to the service call or I could easily change it myself.I opted to change it myself. I was very happy with the service provided.
Description of Work: Washer shut off unexpectedly. I was able to restart it but once it shut down again. it would not come on.The circuit breaker had not tripped.The technician correctly diagnosed to problem as a faulty wall socket.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Glenda K.
06/2012
5.0
appliance repair
  + -1 more
Chris was very thorough, gave me options, explained things well and very friend. Perfect!
Description of Work: I had a problem with my range. The oven would cut off with an error whenever we went to bake something. The problem was 3 fold (3 different parts that needed replacing) but less expensive then buying an new drop in range. Chris explained everything and gave me options. I opted to replace 2 bad parts and go ahead with the third sensor too since it would probably fail soon. I also had him fix the dryer timer as it would not shut off and a dangerous situation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Amber L.
06/2012
5.0
appliance repair
  + -1 more
This was an excellent experience. Called on Friday and they were there on Monday. Very honest and easy to deal with. Got the part Tuesday and worked with our schedule to come back on Tuesday evening to repair. We had been waiting for days on the company the Lowes warranty people had arranged for. We used Angie's List to find an alternative and it was great. I would recommend these folks every time!
Description of Work: Replaced drain pump on washer.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Nancy K.
06/2012
5.0
appliance repair
  + -1 more
My washer was leaking, and after two other attempts to have it fixed by another company, I called Home Appliance. The technician phoned me back within 15 minutes and came within the hour. He found the source of the problem in 2 minutes, and had it fixed in 20. The price was less than I had paid the other guy who never fixed it! I will definitely use them for all my appliance repair needs.
Description of Work: My washing machine was leaking out the bottom. The technician found the source of the leak, which was the door seal, and fixed it with no problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Linda R.
05/2012
5.0
appliance repair
  + -1 more
I called Home Appliance because our dishwasher was leaking. I was given an appointment the same day! When he opened the dishwasher he immediately saw the problem, replaced the broken parts, and fixed the leak!I HIGHLY recommend this company.
Description of Work: I called Home Appliance because our dishwasher was leaking. I was given an appointment the same day! When he opened the dishwasher he immediately saw the problem, replaced the broken parts, and fixed the leak!I HIGHLY recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97.16

Contact information

PO Box 1923, Midlothian, VA 23113

www.affordableappliancerepairva.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705123155
Trade License Locale
Commonwelth of Virginia
Trade License Authority
Va. D.P.O.R.
Trade License Expiration
06/30/2016
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning

FAQ

Home Appliance is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Home Appliance accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, Home Appliance does not offer free project estimates.
No, Home Appliance does not offer eco-friendly accreditations.
Yes, Home Appliance offers a 10% senior discount.
No, Home Appliance does not offer emergency services.
Yes, Home Appliance offers warranties.
Home Appliance offers the following services: Large appliance repair & HVAC - washer, dryer, stove, dishwasher, garbage disposals, refrigerators, water heaters, compactors, airconditioners, heat pumps, gas and electric.
Appliance sales, installations, & deliveries

Contact information

PO Box 1923, Midlothian, VA 23113

www.affordableappliancerepairva.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed