Griffith Heating and Cooling Inc

We called on Friday when our system was frozen. They sent a repair man out on Saturday, looked at our system, showed me some of the issues with our system and recommended we get a new system. They sent their comfort specialist out on Sunday and review his recommendations for a replacement system. He did not push hard and was able to answer all our questions. He even looked surprised when we chose the more expensive system. This was in August and he said there is a 2 week delay in installations. But because we did not have any AC (it is 1 zone system), he was able to escalate our service and they were able to install the system the following Wednesday. Most of that wait was to get the equipment here. The installers were kind and respectful. There was a lot of banging in our attached garage pulling out the old equipment. But when they were finished, the work was completed professionally and they cleaned up after themselves. I have no complains with the installation. How does the system work? It is fantastic! We settled on the Mitsubishi system. Our electric bills have been cut in half (maybe more). And the old system did not do a good job keeping the upstairs and downstairs temperature uniform. This system is really doing very well at keeping both areas comfortable and uniform. We are very happy!

They come out every six months to service it, they did a very good job. I'm very satisfied. The unit we had before was the original unit with the house.

The work was perfect. Technicians were spot-on, friendly, very professional, on-time. No mess during installation and no mess after the job was complete. Explained how the units operate, booklets on units provided. Made sure we knew they were there for us 7 days a week, 365 days a year. Very trustworthy. I would recommend, 100%, Griffith to anyone who needs repairs or replacements. Been dealing with Griffith since he went into business and would NEVER go anywhere else!!!!!!

We decided to wait until it is cooler to install. We are going to wait until September. It is tricky business as the air handler is up in the attic. So they have to put it in the bedroom closet they have to do additional duct work. I check prices online but price was reasonable. They are very responsive. After further investigation they had to do another estimate as the placement would change as a concern over mold starting up in the attic.

The air conditioner was old and was here when we moved here. It has lasted longer than expected so over due for a new one. They left the area clean. There was only one person that came out. It took them about an hour to do the inspection.

We bought a much bigger unit than we needed. I decided what to buy, so the fact that I bought too much for this house, was my fault. I could've bought a much smaller unit. They sent a salesman out, and he spent a lot of time with us. The guys came out, they brought the unit, and installed it. He came back again because they took the concrete slab with them instead of leaving it here. It took them two days and they cleaned up completely. All of their service was great. We were quite happy.

Transfer of Extended Service Warranty to Griffith was not honored. I was told that the cost of the repair to me personally would be in the neighborhood of $1,500, although TRANE had guaranteed full payment for the repair under their extended service waranty. Griffith refused to accept the Extended Service Warranty. I have taken all three of my service accounts with Griffith to another service provider that will actually provide service.

First I'll say my husband is very picky when it comes to ANY contractor. After another company left us with promises and no service he looked further. He found GRIFFITH HEATING--- and we're so thankful we did!!! Short and sweet: A sales representative came in, surveyed the situation, and made suggestions. Then the techs came. Then the work began--EXACTLY when they said, and the work lasted EXACTLY as long as promised. The workmen were ALL very competent, efficient, polite and pleasant to work with, and passed the German Shepherd test😉. As with any project of this magnitude, glitches happen. One of the outside units failed. My husband called Griffith and they were out the next day to analyze the computer's readings. One Tech spent several hours troubleshooting and ordered a part, then several more hours tracking down the part instead of having to wait for that part from the distributor!!!. When that didn't fix the problem, they spent several hours on the phone with the local rep and a Factory Engineer. In the end, they replaced the outside unit. All has been well since. Bottom line: Griffith is a company that believes in their product; stands behind their word; and, provides care above and beyond what many companies give today, all without excuses.

They did good work and are professional.

Overall the service went well. We had a few problems with them though. They promised to replace the duct work coming out of the heating system, but they were unable to do so and put the original back. We called them back a couple times and they came back and replaced it. When they did replace it, everything worked well and we are satisfied with their work.

I got them out of the yellow pages. They are reasonable, responsive, and they have a good price.

The heat pump that was in our home when we bought it was a real lemon. The only good thing about it was the fact that we were introduced to Griffith Heating and Cooling when they would come out to repair or replace or all the other things our old heat pump needed. Each and every service representative was on time, friendly, professional, knowledgeable, and helpful with tips and recommendations. Even on weekends and holidays we could call the on call person and they would work with our home warranty provider to ensure we had service as soon as possible. They were always great! Finally we had to break down and replace the old unit. Well, this is where Griffith really rose to the occasion. Our Sales person was Bobby, and he was literally the best sales person I have ever set down with to go over all the options and pricing available with our American Standard installation. He was super nice, friendly, helpful, and explained everything on our terms so that we understood exactly what we were getting. He worked with us to find a perfect date to do the installation. They were there bright and early the day of, and got all of the work done in the same day, in less time then they even said. The work was superb and they left all the paperwork and prefilled out everything they could so that we could mail in our rebates with Dominion as well as American Standard. I felt really happy and felt that we had gotten a great deal and we love our new heat pump! We have even had to call Bobby a couple of times for quick questions, and we call him on his cell and he is always nice and friendly and takes time to answer our questions. None of the "the sale is over so I don't have time for you" that you may get from other sales people. He is like someone you would love to have over for dinner and like part of the family! I loved the whole experience and we look forward to Griffith maintaining our heat pump for years and years to come!

The technician repaired the unit where I had heat until the part came in the following week. Candace called me to schedule the install. I work about 20 minutes from my house so they normally call me when the technician is on the way so that I am not waiting 2 to 3 hours for him to show up. He install the unit and tested it to make sure that everything was working properly. I have not had any problems since the repair and installation. I have used Griffith Heating over the past few years and I have always been pleased with their service.

The tech was at my home for an hour and he did a good job. He was also very punctual.

Bobby Quinn, the sales manager, came out to discuss the placement of the units with us and our general contractor. We had an appointment for the installation and he and his crew of technicians Randy and quot;Stickand quot; Jackson and Marshall Farrow arrived promptly and did an excellent job. They cleaned up thoroughly when they were done and went over the operation of the system and warranty information with me. I could not be more pleased with the work, their attitude and professionalism. This is excellent sales and service!

We purchased our home in October of 2013. The furnace stopped working properly in February 2014. We have a home warranty. Another company was dispatched to fix our furnace. That company came out twice and did not repair the furnace properly. The home warranty company then dispatched Griffith. Griffith had to come out three times to completely fix the furnace. The first technician put a new blower fan in the furnace and actually put it on backward. Griffith finally had to send a manager or expert technician who put the fan on properly and did several other adjustments. The final technician determined that the furnace had a cracked heat exchanger. That part was covered under the manufacturers warranty and did not need to be covered by the home warranty company. Griffith worked very well with the home warranty company, who in turn kept us updated. Griffith came yesterday and completely fixed everything and the furnace is working better than ever. Even though there first technician screwed up they ended up completing the job properly in the end and treated us very well. I would recommend this company.

Sales: The sales experience was pleasant. Installation: The technicians arrived at the established time in uniform and in a company branded vehicle. They introduced themselves upon arrival and remained polite and professional throughout the job. Cleanup: All work areas including yard around vehicle were clean and free of debris and trash. All lights in work areas were turned off

They were responsive, prompt and thorough, communicating well throughout the two days of service. I cannot tell how fair or whatever the total cost might be, since this is the only heat pump I have replaced.

We had a problem with our HVAC unit. We contacted our Home Warranty and they sent Griffith. Griffith said it was a bad motor and replaced it. In less then a week we had the same problem and they wanted to do the same thing again. We decided to get a new unit and received estimates from several companies. Griffith's sales rep stayed at our house for over 3 HOURS!!! In the end he was aggressively trying to push us to purchase the unit from him. We decided to go with another company. The salesman called us back to see if we made a decision and when I told him we went with another company he was quite rude.

Griffith installed a completely new HVAC system in our addition a couple of years ago. Since then we have had to buy several boxes of fuses because the unit is constantly bowing its 15amp fuse. We are also constantly having to suck water out of the drip pan even though the line is clear. The full drip pan also causes the unit to shutdown. The unit has also just completely failed on several occasions and it takes the techs HOURS to figure out what is wrong. We are also quite leery of the bundle of wires that hangs down from under the unit into the constantly full drip pan. So now we are a couple of years into this unit, still having problems with it, it is currently dead as a door nail after failing AGAIN last night. I left a message for Griffith last night explaining that they need to send out their best, most experienced tech and if he can't figure out the problem then they will have to replace the unit at their cost. Needless to say, they didn't bother to call me back this morning. I called them again an hour and a half after their office opened. Their response is that I need to pay them to come out to fix a problem they haven't been able to fix these two years. Time to cut bait and find someone who actually knows how HVAC systems work as Griffith seems to be only able to install units, not actually get them to run and keep running.

I've been very happy with Griffith. My experience with them began through American Home Shield (AHS). When our A/C stopped functioning well this summer, I called AHS and they set me up with some company that had 24 complaints against them with the BBB. When I called and pointed that out, they thanked me and set me up with Griffith, whom they said got the best ratings of any AC company they use in our area. Since Angie's List seemed to bear that out, I decided to give them a try. Justin did the initial service call on our old cooling system, which was second floor only (old home, came this way when we bought it). Based on that experience, I set up an estimate on having a heat pump system installed on the first floor (heat throughout was baseboard, water radiators with an oil-fired boiler--comfortable, but about as efficient as burning dollar bills). Rob did the initial estimate, and a crew came out a few weeks later to do the installation over the course of two days. The crew did great work, cleaned up after themselves, were prompt and professional, and worked really hard to get around a few challenging issues that arose along the way. The system works great, and the process, from the paperwork to the installation was as hassle free as such a thing can be. I'd use them again, and I would recommend them to friends.

They have been good to deal with. I had a new heat pump installed last fall and the fan fell off. They were good at coming out and replacing the unit under warranty.

Overall this went excellently. I have had a service contract with this firm for over seven years and have grown to rely on this. DO: Have a service contract with this firm. This insures that you are served faster than ad hoc customers. Suggested DON'T: They will offer to install extra devices that I, and others, feel are excessive. If it makes you more comfortable to have them installed, do so.

They were prompt, service man courteous and professional. We have used Griffith several times and would not call anyone else for service to our air conditioners or furnaces.

They are very good. We have used them a number of times.