Family Electric Inc

It was fine. They called and came earlier. They identified the first problem in the bathroom immediately and fixed or within a couple of minutes. Then the worked on the problem in the hall, switching out 3 more switches. Everything was fixed in a short amount of time, about 20 minutes.

Initially, we thought they were an amazing company. In fact, I recommended them to a few friends. They came out on time and finished the work promptly. We were pleased with the inside electrical work. This spring, we got our camper ready to go out. We noticed that some of the electrical wasn't working properly so we brought it to the RV repair shop. They told us that the plug we had used was twice the required amps. This surprised us because Family Electric had put in the plug that past fall. We called Lowes because they were the ones that contracted with Family Electric (FE). FE and Lowes came out to the house and immediately the owner denied any responsibility for the mistake. Apparently the plug could have two different amps running to it - ok, makes sense but why didn't they ask us which one if they were confused? I was home the entire time, or my husband was. And the owner refused to take the 20-30 minutes required to fix the problem. But it gets worse. We turned our sprinkler system on a month or so after that. Not all of the sprinklers came on so we called an irrigation company to look at the system. Turns out FE had cut the line when the ran cables out to the garage. Never mentioned it to us, Lowes, or the contractor, just put on electrical tape and buried the line. And refused to pay for any damages or repairs.

Very well. They were punctual and very accommodating and cleaned up work area when finished. Very nice people. This was done at my parents' room in assisted living facility and they were very considerate of their schedule.

Perfect. Arrived on time. Informative about the work; answered all our questions. Left the kitchen in clean condition. Couldn't be more happy with the service and the lights!

Family Electric came out promptly after calling for an estimate and once we accepted their estimate, they kept in contact with us concerning a delay in getting all of the part and rescheduling when the work was to be done. Their crew showed up at the appointed time even though there was a snow storm the previous day and not all the neighborhood roads were passable. They completed the installation of the track lighting and conversion of the outlet within three hours and cleaned up their workspace. They also went into the crawl space and confirmed that the electrical connections to the ventilation system were OK. I would definitely call on Family Electric for my needs in the future.

FE was subcontracted by Kitchen Doctors (who are a pleasure to work with), rather than chosen by me. Linda, on telephone, was unfailingly pleasant and responsive. Steve, the owner, came to plan the job, arrived on time, was professional, and provided estimates promptly. All work appears to have been done neatly and so far as I can tell expertly. Communications were poor in 3 areas, however, hence the C's. Initially FE gave an estimate directly to Kitchen Doctors, as originally planned. I considered dealing with them directly, so asked them to send an estimate to me. That estimate was several hundred dollars higher, so I advised Linda to go ahead with the original quote with Kitchen Doctors, and I advised KD of the same, and both agreed. I did not sign any proposal. Now FE tells me they expect me to pay my estimate directly. On my pre-job walk through with Steve. we thought a cabinet would encroach on an existing switch-plate necessitating its change to a less convenient location. It turned out not to be necessary to move it, and KD crew was working alongside the FE crew and advised them that movement was not necessary, but FE crew stated it was on their work order so they were going ahead with it. I was charged for work that didn't need doing, and have an inconveniently located switch. Steve has lectured me on giving accurate information and accepting responsibility, stating that what is said on the walk through, and written on the estimate, is not subject to change. Maybe in an ideal world, but in my real world I tell him my understanding of the need, and if that turns out to be wrong a simple phone call can resolve it. Any inumber of other suppliers and contractors seem to have no trouble with that kind of flexibility. So this is me accepting responsibility for the information I gave on a walk through, and paying for it, with a warning to the reader to be VERY sure of each detail of your job description with this group. On the walk through I specified reostats for two circuits, and failed to notice the lack of any mention of it in the estimate. Not only did I get no reostats, but an exixting reostat was removed from another circuit. OK, again I should have really read the fine print--can't assume anything here. No big catasrophes here, just talking about little miscommunications that most companies would take in stride, but Steve really felt the need to be pretty hard line in response. Having real a lot of "A" ratings on FE I had high hopes for this one. Alas Best regards to all. Bob

Arrived on time and fixed the problem in 10 min.

The very best Customer Service and Quality work....I highly recommend these great folks! On-Time/Great Price-Excellent crew and support.

I've used them twice a year or so and they were very good. When they say were coming at a certain time and they were here then. The quality of their work is good. It's hard to tell about electrical installation if it was good or bad but everything works now. They were very clean. They cleaned up whatever wire crumblings or anything they had. They cleaned up after themselves. I thought that was excellent part of it. I liked the way they handle the problem. There were two of them. I don't have anything to compare the price to so I think it's okay. They were on time.

My daughter needed an electrician to install a ceiling fan. I looked on Angies list for one that had A ratings. Dustin and David got the job done. There was no light fixture already there so they had to start from scratch. Also installed an outlet. My son-in-law said they did a good job. Will use them again!!

Called me back timely when I first left a message. Gave me a reasonable quote over the phone since they were just small jobs. They showed up on time. I had originally asked them to quote on two items. When they got here, I realized I had a third issue. They fixed all three issues and still stayed well within the estimate. This is the first vendor I've used from Angie's list. Based on this experience, I have already called two others vendors that I found on Angie's list.

They were absolutely wonderful! I asked them to do a couple things, and they did several! I asked the them to install a new light fixture on the outside of my basement door. He told me he couldn’t do it because the wood behind the siding wouldn’t hold the light due to the wood being damaged. That one little thing led us to discover there were termites. Then we had to go through the treatment for termites so I am very thankful they went through the effort to tell me about the wood, otherwise we would have never known. They were professional and fast; they were just great! They gave us a great price for the work. They went above and beyond!

I was in need of generator maintenance plan and used Angie's List to search . I chose Family Electric based on reviews. The Family Electric team was very responsive and quick to schedule. I was pleased with all aspects of the experience and will continue to use Family Electric for all my electrical needs.

Very knowledgeable, friendly tech who did a great job in a timely fashion and didn't mind me peppering him with a bunch of questions. Gave helpful advice in addition to performing the breaker replacement. Office staff was also friendly and helpful. An all around good experience.

Family Electric had to work with the person installing my sauna and it worked out beautifully because they accommodated the schedule at the last minute after telling me it's best I not schedule it at the last minute. He arrived while the sauna was being installed which was perfect timing. I hardly knew he was there. The price was as competitive. This will now be my go-to electrical service from now on!!!

My initial call was handled promptly and professionally. Steve met at the location at the scheduled time, he was friendly and professional and e-mailed me an estimate promptly. I thought the price was appropriate for the job to be done. On the day the work was to be done, the electrian arrived on time. I was surprised he arrived wearing shorts and flip flops. He did change to tennis shoes before starting the work. The job took about six hours and he worked steadily with only a short break for lunch. I do plan to use Family Electric again for any work I need done on this property. I was well pleased with the whole experience.

James was very friendly and knowledgeable. We would not hesitate to use them again.

They did a good job hooking up a generator transfer switch

Provider arrived on date and time promised following wait for availability. Work completed in timely fashion in compliance with requested locations of needed receptacles. Quality work that we were satisfied with. Labor rate of $100 per hour seems high, but may be going rate in the area.

They installed a whole house back up generator. They also installed a whole house surge protector. He did not try to sell me things I did not need. He did a very reliable and reasonable job. Due to my scheduling he really worked around that for me. He was very upfront with me too; he accidentally put in a surge protector that he did not intend to do and came back to install the correct one. The work looks good. What I also like is he actually took the time and made sure to let me know the pros and cons and also to make sure that I understood everything. I had to coordinate my home owners association landscaping. They were doing this around the same time. He was good to make sure that his narrow window fell into that deadline. I will be using him for at least the next 2 years. His estimate was fair and reasonable, we ran into some structural issues, there were no extra charges and he took care of that.

Their price was very reasonable. They arrived on time, were very professional and polite.

Replaced fuse book with circuit breaker box. A very professional company. Two electricians did the work. They were on time, pleasant and cleaned up well. I was grateful to Linda who kept me informed every step of the way with reminder and follow up calls.

When I called to make an appointment with the Company, I received a phone call the next day rather than the same day to have them give me an estimate as to the work needed to be completed. He did arrive at my house on-time to give me a written estimate and the scope of work needed to complete the tasks. When the appointment date and time was agreed upon, they arrived at my house on-time. First, they installed the baseboard heater and wall thermostat. The issue they ran into was they had to cut out another hole in the wall in order to wire the wall thermostat. However, this issue was not fixed by them since my house is old and has plaster walls; only had drywall repair kits in the vehicle. Therefore, they told me I had to repair the hole in the wall which I have not had time to fix as of this posting. Second, they removed the old transformer underneath the kitchen sink and then rewired to install an outlet underneath the sink. They tested the outlets to make sure they are live. The total time to complete tasks was about 3 hours.

I called on Sunday to schedule a person to give a bid. They called me back on Wednesday. By this point I already has two bids. Then told me that they couldn't get anyone out to see my place until a week later. This is a very disappointing. I would be wary.

Family Electric were responsive and did good work. The estimate was given to run a new wire in a pipe from the post to the house and trench the whole way. One third the way the problem was found and the wire was spliced. They asked for the same amount of money as the estimate. Total amount of work was less than 3 hours. If I had known that they will charge the same I would have asked to run a new wire all the way and end up with a better result. I will not use them again.