CertaPro Painters® of Midlothian and NW Richmond

Awesome, effient painters. They go the extra distance to make sure the customer is happy. The guys doing the painting were very friendly. Certapro painted my upper level a few yrs ago, which why we used them again. They will come back after the holidays to finish rest of rooms. Highly recommend this company.

Once the price was agreed upon they told us they would call prior to coming out. This is where the trouble started. The painters showed up a week early and we were not told that they would be coming out. The deck was supposed to have been sanded and cleaned. We were told it was done but again they did not communicate that anyone would be coming to do this so we have no idea. If it was done, it was a terrible job as mill marks were still visible and footprints were visible. The deck furniture was not moved so there was no way the job could have been thorough. Again, absolutely no communication as to when anything was going to be done. We asked the owner, Dan Harrison, to come over and take a look. He did come over but in no way tried to resolve anything and was borderline rude, started rambling about how great his crew is and he would defend them but there was no issue with the crew. He admitted that the cleaning and sanding was not done properly but did not want to do anything about it. The only resolution he proposed was to part ways and not finish the job. I asked about rescheduling and he was not interested in even discussing this or continuing the job. I guess if you question anything they will just quit. The painters had started staining and now we have some white deck rails that they will not do anything about so I will have to sand them down. Simple communication probably could have prevented all this but there was none. Steer clear, the final product may be OK but complete lack of communication and unprofessionalism prevented that from happening. I would not consider using them again

We got three estimates for the job from three companys. CertaPro was the most expensive, but their sales guys was just that a sales guy. He could sell the heck out of his company. And this is why we went with CertaPro... but the problem here is he is not the one painting the house or doing the job, nor was he present while the work was being completed. I didn't realize or think about this until after the fact the other two companies had the people who would actually be doing the work come out. They contracted the job out to another smaller company... now we got lucky... the company was amazing, the workers were amazing. They showed up on time and worked until it was dark. They even showed up when it was raining to tell us it was raining and they would come back the next day! I couldnt be happier with the work that was done to my home but I do feel we got lucky with the company they contracted and who ended up coming to our house.

This was a wonderful experience. I met owner Dan Harrison at the Home Show. He came out for the bid and I was very impressed. He explained everything clearly and then took about 20 minutes to measure the rooms I wanted to be painted and worked up his quote on his tablet. Also, I liked how Dan's painting crews stay with his company and are not "hired-out." The job was scheduled for three to four days, but was done in two! Foreman Orlando and his three-man crew worked tirelessly and skillfully. They were very polite, professional and accommodating. You could tell that the men enjoyed working together. About a day and a half later I was contacted and asked to detail any touch-up areas that needed attention. A few days after that Orlando and one of his men showed up to complete the work. The main reasons I would recommend this company are the organized, business-like and professional presentation by Dan; Leslie, who was delightful as the competent person in the office, kept everyone connected; Orlando and his hard-working crew; and the fair price.

They are superior to any painters I've ever had. Very dependable and extremely neat. Great people to work with.

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The issues we had were resolved quickly and to our satisfaction. We would use them again.

They did a great job of communicating what they were going to do. They also showed up on time and did they work exactly as they said. They were very careful with our furniture as they moved it around to paint and did a great job at cleaning up after themselves. The work was terrific. The project was then followed up on by the project manager. It was great service.

The prices never changed at the end of the job. They made repairs as necessary. They painted well and there was no mess. It took them about 2 days. The main gentleman was pleasant to work with, the workers were too. I thought the price was very good.

They did a great job. The painters were timely and neat. I highly recommend this group.

A very good experience. They were on time, thoughtful and helpful in painting several large areas of an occupied place of business. Their professionalism showed as the crew (2 to 4 during this three day process) were meticulous in each step of the diversified painting process involved and offered suggestions and insights that were both welcomed and implemented. They also "rolled with the punches" with the change orders that presented themselves with minimum or no additional costs...

Very well. Showed up on time and finished the same day.

The guy that came out initially was fantastic. He left me a colorful, informative brochure to let me know what I needed to do and what I could expect from them. I left hooks in per their instructions, moved books on the bookcase, etc. I also left a key for them, since I needed to be at work while they were there. The first day, they were supposed to paint my entire home, minus the master bedroom, where my cats were located. The bedroom was to be done the second day. When I got home from work the first day, my house was trashed. There was dust everywhere from the drywall sanding on every surface of my house, including my hardwood floors. There was paint everywhere; on my kitchen appliances, washer and dryer, etc. In my tub in the bathroom, there were leaves, grass, and other debris. I had to completely clean my house at 8pm, after a day at work, before I could let my pets out. They were also supposed to put everything back, but nothing was put back. My cat has respiratory issues, which I discussed with them beforehand. There were footprints all over the floor from dust, which is not healthy for my pets. I put my pets back up, and finally got ahold of the owner. He apologized and told me he could come out at 9pm to help clean up, but that wasn’t going to work with my schedule. The painters were sent out to my home the next day to clean, but I didn’t want them to paint my bedroom. They painted a laundry room and a few extra doors. When I got home that night, it was a bit better than the previous night. A few weeks later, I was washing my throw rugs. I found paint all over the bottom of the rugs, so basically they just used my rugs as a drop cloth. I called them yet again, including the corporate office, and they gave me a $100 gift card to Target plus a Merry Maid housecleaning service, but I would never use them again. I did get some sort of compensation, but I would never recommend them to others. I could’ve paid friends or neighbors a whole lot less for a cleaner job, but I was paying for convenience, which I didn’t get.

The work turned out very well overall. Many years ago, they painted our living room. Their estimates and final price did not vary. Their cost was within range, but I feel like Certapro does more with the prep work. The young man that completed the painting was polite, careful, and kept things clean while he was working. He also cleaned up well after the job was done. They told us it would take one day, and the technician worked a very long day to get it done within that time frame. It’s only been a few months, but as of now, we have no complaints. They even gave us an estimate on interior painting.

It went very smoothly and looks great. Very pleased with the work done.