BURGWIN PLUMBING & GAS FITTING LLC

My wife and I called Burgwin Plumbing (based on the positive reviews on Angie's List) to troubleshoot / f ix our gas fireplace that had stopped working. We were told there would be a $95 fee to come onsite and diagnose the issue. It would then be time and materials to fix whatever was wrong with the system. The plumber who came was very nice, arrived on time, and was very respectful of our home - including wearing paper booties to not track any dirt in to the house and doing a nice job of cleaning up after he was done. He spent ~90 minutes determining what was wrong (including a call to the fireplace manufacturer for their advice when he was stuck). We were lucky, as it turned out to be a small issue which was the wall switch. The only switch he had was a different color than the other switches in the house and so he did not replace the switch and left that for me to do at a later time (which I was OK with). Everything was fine .... until he handed us an invoice for $275 .... three times what he estimated! I was not home when this took place, but tried calling the provider as soon as I arrived home - but it was a little after hours. I did talk with the plumber the next day, and explained we were very disappointed that he charged us three times what he estimated without any communication. I felt that since he did not replace the switch that his activity was limited to diagnosis and that the $95 diagnosis fee should have covered what he did. Even if he had replaced the switch it would likely be a 15 minute job with a part cost of less than $10 and still should not have been anywhere near the $275. He agreed that he could have communicated better but tried to tell me that with my fireplace the diagnosis WAS the fix so the cost would be more than just the diagnosis cost. Additionally, he repeatedly told me he would lose money if he only charged me $95. I repeatedly told him that I have no idea what his costs are and that my expectations were set based on what he told me ... and if he cannot make money at $95 he should not have told me it would be $95. (Note, I did have another company that quoted me $170 for all labor - which was to include diagnosis and any needed repair with me then paying for parts. So $95 for just diagnosis with repairs costing more did not seem ridiculously low or too good to be true. The only reason I did not use the other company is they were not available until the following week and Burgwin was available this week.) At the end of the conversation, Burgwin's only offer of resolution was for him to come back out and install the switch at no additional charge. I told him that what I thought would be fair would be for him to live up to his original commitment and charge me $95. He responded by telling me that living up to his original commitment was and quot;not even in the ballpark of reasonableand quot;. So for now I guess I am stuck with a bill for $275.

After trying to light the pilot light on our gas logs we researched repairers on Angie's list and picked Burgwin based on their rating. I called and made an appointment for him to check out our logs on Dec. 3. On Nov. 27 he called and said that he had an opening and came over promptly after his call. He spent some time examining the controller and fixed the problem quickly. Before he left, he made sure that the logs worked properly. We were extremely pleased with the service he provided and felt that it was a good value.

Lee Burgwin was able to respond to our service request very quickly. He located the source of the leak and repaired the same day. He also found and repaired another issue that had not been previously noted by other providers or the gas company. We have not had problems with our gas fireplace or appliances since his visit. We were very pleased with his work.

He indicated he would need to look at the back of the range (the recessed area) and the gas line coming through the kitchen wall before giving an estimate. Upon seeing it, he determined that he wouldn't need to cut the wall, just put a 90 or 45 degree angle piece on to direct to the line so it would fit in the range recess, said I was looking at about $200. He proceeded to do that, and when pushing the range back it didn't go back as far as we were expecting. After pulling it out and back in a few times, he determined that the problem was the anti-tip bracket. Called my wife, who wanted to talk to him because she thought the pipe would need to move. After a lengthy conversation with her and some more pulling in and out, we determined that the problem was the bracket. We could either deal with the inch and a half gap between the wall and top of the range, or remove the bracket and get the range much closer to the wall. We made a decision, and we're good to go. I was expecting the price to increase some due to the extra time he spent pullng and pushing the range back and forth to appease us, but the price we paid was still $200. We're happy with his work.

very well. We are quite please by the servce and the over all experience

I needed a gas plumber within 24 hours to move a gas line behind my new range. Needed the work done before the floor refinishers came. The plumber that was recommended estimated $125- $150 but could not come within 24 hours so I called Mr Burgwin. He would not give me an estimate over the phone. Charges $75 to come out and give an estimate. If He gets the job then the estimate is applied against the total bill. Mr Burgwin arrived within a couple of hours. When he looked at the work to be done he estimated $250 - $350. I asked if he would give an Angie's List discount and he said no. I let him do the work because of my schedule and I was already out $75 for the call. He did an excellent job but I probably won't use him in the future because of the price. The final bill was $275 for a little less than two hours of work.

Lee and his helper first came to assess why the shower was only generating lukewarm water instead of hot. After identifying the manufacture of the mixing valve assembly, Lee called the manufacture and ordered the part. While Lee was here, I asked him about the slow drain and the shutoff valve, and he graciously gave me a price to fix both items when they came back to replace the mixing valve assembly. When the mixing valve assembly came, I called Lee to schedule a convenient time for both of us. A few days later, they came and completed the work. They are honest, respect the work area, and do good work!

The response was very fast and the work was completed immediately. The part itself was quite expensive which explained the cost.

Mr. Burgwin did a very good job. He had to completely redo the pipes under the kitchen sink as we went from a 2 bowl to a 1 bowl sink. The original install had pipes sticking out everywhere, Mr. Burgwin did a marvelous job of cleaning that up and making the space under the kitchen sink more usable. He also installed an outside hose bib and did an excellent job there too. He used quality parts and cleaned up afterwards. I would definitly use Mr. Burgwin again.

When we had the house worked on, all the plumbing needed to be rehabbed. We had used another plumber. The plumber who put in the toilet didn't extend the wastepipe to fit the toilet correctly with the new flooring. The wax seal couldn't handle the pressure and blew out and leaked. He fixed it once and the problem persisted. Burgwin Plumbing was able to fix it right away. His pricing was also very reasonable.

Great company to deal with. Lee Burgwin quoted me over the phone. We agreed on a day and time. He called before coming, showed up when he said he would, and replaced the water heater. He did a great job. He did exactly what he said he was going to do. You can't ask for anything better. Because of that, he'll be my first call should I ever need plumbing or gas work done. Again, a great company to deal with. I highly recommend Burgwin Plumbing and Gas Fitting LLC.

Overall it was a positive experience. I would both hire him again and refer him to friends.

prompt, neat and very professional

Lee was very responsive and came for the first time on Oct 26. He and his assistant repaired the existing gas log set as best they could and cleaned the system. I decided to replace the log system rather than complete the repair because it was not cost effective and I wanted a system with remote switch. Lee provided me with a catalog of systems that he worked with and offered me the option of ordering through him or ordering direct. We selected the system we wanted and I priced it through several companies on-line. The price difference ordering from him versus a direct buy on the internet was less than $25 so I went with him. He came back to install the new logs on Nov 19. Unfortunately, the company shipped the wrong log set. The lot number was exactly what he ordered but the contents were for a different set of logs. Lee spent over 30 minutes with the company in CA. He took pictures on his cell phone and emailed them to the company. They then understood that it was their error and agreed to send replacement set. The replacement logs came in the following week but due to the Thanksgiving Holidays we waited to have them installed. Lee and his assistant returned on Dec 7 and completed the install. Everything is working great and we are very satisfied with the work. Incidentally, the initial charge to repair and clean the old logs was $85. Lee deducted this charge from the final bill when he installed the new logs. The installation should have been completed in one visit but the screw-up by the Log Company caused him to have to make two calls. He never complained about this and was very professional throughout the whole process. I highly recommend Burgwin Plumbing and I would definitely use them again for Gas Log work or regular plumbing work.

Lee was very nice and professional. Unfortunately he was unable to help me. I believe that I have an exhaust leak from my gas log insert, due to an experience during a recent heat outage. Lee arrived on time, performed a brief inspection, identified that the unit was dirty, let the unit run for 5 minutes , said there was no leak and offered to clean the unit for $300. I explained that it leaked and that I didn't want to spend $300 to fix a defective unit. He said there was nothing he could do and packed up and left. He did not charge me. I hate to give him a poor rating, but my unit is still defective.

I've used him more for gas than I have for plumbing, but he does both very well. His name is Lee and he shows up when he is supposed to and he's really knowledgeable. He's not the cheapest man in town, but he does the job and cleans up and you feel confident in what he does. He does good quality work and he's very professional.

Lee promptly returned my call (after I left a voicemail). He made an appointment to come out the next day.They arrived on time, looked over what we needed, then gave an estimate. (I had told him on the phone that we weren't sure if the unit could be repaired or if we would need to replace it.) They were here about an hour during which time they were able to thoroughly clean and repair our 15 year old logs. My husband was impressed with their work ethic, the job they completed, the price, and how clean they left the basement when they were finished. I was relieved not to have to replace the unit and learn that we could get several more years out of it!! It works beautifully now!!

My starter/ignition for the gas fireplace installed in my house has never worked. We had been manually lighting the pilot light when it went out, which was a pain to get to and light because of the fireplace assembly and the pilot's location in the back. Rather than keep on sticking long matches through the access door into places I couldn't see, I decided we had better get the igniter fixed. Also, the fireplace clearly hadn't been cleaned since well before I bought the house. The fireplace was behind glass and not accessible without taking the entire assembly apart, which I definitely did not want to take on. I found Lee Burgwin on Angie's List and gave him a call. We played phone tag a few days but he consistently called me back quickly. I just was unavailable (working) when he did. We finally set something up for the following week. He came on time, as promised, and completed the work in about 2 hours. The fireplace works great and looks beautiful! Really, I knew it needed a cleaning but I am just amazed how much better it looks inside of the glass. He also took the initiative and fixed a couple of smaller problems with the control knobs in the access door so that they now work. All for the same estimate. I couldn't be happier with his work.

Very professional and very prompted. I could not get over how neat everything was completed. The garage area was cleaner when they left than when they got there.

The pilot on my gas fireplace insert was frequently going out while the fireplace was on. The unit had not been maintained in over 7 years. Mr. Burgwin came out and completely dismantled the unit then cleaned and serviced it. He even painted the firebox and replaced the stones. He did everything that he explained he would do when I first called him about servicing the unit. Mr. Burgwin and his assistant stayed a while after the service was complete to make sure the pilot and fire would remain on. Unfortunately a short while after he left the problem recurred. I called him and he scheduled a time at my convenience to come back out and look at it again. In doing so he discovered that the vent was causing the issue, not letting enough oxygen in, he fixed that problem and I have not had any issue since. I was not charged for the return visit even though he did work outside of the routine maintenance that needed to be done. Mr. Burgwin was extremely professional and I would definitely use him again and recommend him to others.

.He was prompt, professional, and very conscience of cleanliness in the kitchen (it was pretty nasty clog). He also provided us an estimate for some bathroom work as well. I plan to use him again for that work as well.

Called Jim Burgwin on 6-27-12 and they were able to come out the next day (6-28-12). He and one assistant showed up on time. They were both very curtious and professional. They assessed the issues and quoted me a price of 275.00 to fix all three toilets. They had all necessary parts and completed the work within 2 hours. They were clean and actually put shoe covers on their shoes before walking across the carpet - which I LOVED!!! I would strongly recommend Lee for any plumbing and gas needs. I will use them in the furture, if needed.

I'm always happy with Lee's work. If you live in the Midlothian area, he's a very good, reliable plumber.

We just moved into a new house and were unaware of some of the gas line issues. We had Mr. Burgwin look at several items around the house and he gave solid estimates and stated that he would only repair items to code. I had one item that would be costly to repair to code, but could have been done cheaply on the side. Mr. Burgwin would not do the item on the side and reccomended we wait for repairs to the unit since it was something we did not have to have completed. He completed all jobs quickly and we were satisfied with the work and his honesty.

Worked quickly and did a good job. Was punctual.