AirRight Inc

What is the point of having a warrantee when they cant/wont get the part? its been 3 days...does no one overnight? I assume they get the warrantee parts for free that why they refuse to get something local. I even offered to have it picked up and was told they would not do that. I don't see the value in my warrantee or my service contract. My family has been sleeping in 80+ degrees for 3 days.

I would definitely hire this company again for any HVAC repairs if needed in the future. They were the only company to call back and promptly make an appointment. The gentleman who fixed one of our A/C units was friendly and honest. He also showed us some basic maintenance going forward.

They went above and beyond to come out to me the day after a holiday, the guy was informative and kind.. And not afraid of my Shepard ;) I wouldn't use anyone else because I know they are truthful and honest and most importantly treated me so well!

AirRight came out within a few hours of our call and got our Trane heat pump & oil furnace heat up and running in. We knew ahead of time that it was going to be an after hours service call, but we were glad to pay a little extra to have heat overnight.

I had AirRight come out in July because my AC unit was not cooling and tech that came out found it low in Freon. The unit is fairly new and the tech did not look for leaks and put Freon in it and charged me $217. Two weeks later the unit was not cooling again and I called AirRight to come back out. They send a different tech this time and he complained the whole time that I should buy anew unit rather than repair mine. This tech wanted to leave before fixing my unit so I called into their shop and complained and that I need him to fix my AC. The tech stayed for a while but watching him work, he did not look like he knew what he was doing. He smelled of weed. Finally he said that he thought we had a leak in the copper inset lines and would have to come back the next day rather than going and getting the part. We had to stay in a motel that night because it was so hot. He came back the next day and replaced the copper lines and charged me $500. Two weeks later the SC would not cool again and I called a different company that found that the coil in the air handler had a leak and replaced it and so far so good. Do not call AirRight because they provide poor customer service, R.I.P. you off and just don’t know what they are doing.

The guy was here for maybe 20 minutes, 25 at the most. I have this serviced regularly and it takes atleast 45 minutes to do this right. The guy apologized for not having his work van and said he could not "spray it" because the equipment was in the van. This is unprofessional to me. He did not offer to come back and do the spray, so I had to ask and he said he would. He also said he could not reach the upper damper to adjust it, he did not have a ladder or anything or ask me for one. also, I have a fence around my outdoor unit, he had to bend the nails to move it to gain access but did not put it back. He seemed like he was in a rush to get it done and get out.

Rep came to our house, and within minutes of his arrival, found the issue. He gave a full breakdown of the charges for the visit, and offered to apply those charges toward a maintenance plan without any high pressure salesmanship. He gave me sufficient time to think it over while he finished up. Only complaint: he didn't finish the job and had to come back on a separate call to do so, but showed up with a smile, and finished the job to my satisfaction. Signed up for the annual maintenance package, and am convinced that I made the right choice, and that I chose the right company to do the servicing. Added bonus: the dispatchers at the office are polite and professional. All around good company to deal with.

Can't say enough good things about the installation. Very impressed with the workmanship. The two installers had a can do attitude. Totally 100% satisfied.

The Service Technician was very knowledgeable, professional, and timely. The only issue we had is that they charged us over $100 for a $12 part with no response from management when we questioned it. The office staff pacified our phone calls with empty promises and communicated conflicting messages. They explained that the inflated price included the service charge - so essentially they charged us twice for the service call. We were told a few times that a manager would call us. We provided our grievance in writing and after 8 weeks with no response, have concluded that Air Right prefers to neglect their customers and pocket the money. We originally went with this company because of their "A" rating on Angie's list. Don't let their overall rating deceive you. Although they may earn good reviews in their service - their customer service is virtually non-existent. if you do use them, make sure to research the price of the parts before you pay, as they are most likely gouging you on the cost.

The tech said nothing was wrong, but 2 weeks later it snowed and my house go all the way down to 48 degrees, so I had to call the emergency line to have someone come out and incurred an additional $600 to have someone fix it during the snow.

Dean was unprofessional, rude, and accusatory. Dean acussed me of lying when I explained to him the last time I changed my air filters. Went as far as to say my house was dirty. I could go on with everything he did wrong. I can see why this service call was $75. I got what I paid for.

Damper controller was replaced with newer version and is functioning properly.

The service call was great. The technician was on time and quickly determined that it was just a tripped circuit breaker. He ran diagnostics and found no other issues. I have had an issue with them properly applying a coupon that I purchased through Angie's list that fully covered the service call and diagnostics. I'm still getting calls saying I owe $54. I've talked to them and they say they'll fix it, but I'm still getting calls.

Awful. I called to make an appointment for a diagnostic on the air conditioning unit since it was not cooling properly. They sent a technician but he wanted to charge me an additional $125 to do a leak check on the unit on top of the service call charge even though the refrigerant was low so it was obviously leaking. The only thing he would do was add refrigerant and charge me for it. Of course, since it was leaking, the refrigerant did not last so I was out all that money for nothing. When I called to complain and give them a chance to make things right, all they did was send another guy out who gave me an estimate for a whole new air conditioning system even though there was nothing wrong with the outdoor unit. The system only needed a new coil which is half the price of a new unit. Was very disappointed and would not recommend AirRight for air conditioning service.

Shane came ahead of time and quickly diagnosed the problem. A/c issue with the furnace switch gone bad. He spent time in hot attic trying to diagnose the issue. Went to check breakers in garage and went back up in attic. Tested power and other things. He was prompt, courteous and helpful. He explained what the issue was and charged very reasonably for the work performed. Angielist pricing helped with the discount on diagnostics. The scheduler (lady) on the phone was extremely polite as well and accomodating. Would use them again. And will Recommend AirRight to neighbors . Thanks to Angielist for helping me find them. There were other A/C companies too but I went with them due to high As all around and reasonably pricing . Airitight will come back again to replace a switch but that is not a problem because Shane got the AC working for the time being.

Shane serviced two heat pumps. He was pleasant and thorough. He arrived on time. I thought the price was a bit high, but I was impressed with the punctuality and professionalism, so I am willing to pay that and establish a relationship with this company vs. searching for cheap coupons. I also signed for a maintenance contract and thought the price of that was very reasonable, more so than others I investigated. Shane spent a lot of time answering my questions and explaining what he had done. I will ask for Shane again in the late fall when I have the winter service done. I would recommend this company.

The air conditioner wasn't working. They diagnosed and replaced a bad fuse in the outside A/C unit. It has worked perfectly ever since.

Tech was on time and courteous. Explained what he checked and why.

Just great! No issues at all. Passed county inspection. Their install looked great in the house.

I was impressed with AirRight from the very beginning of the inspection when the company rep took considerable time to enter the crawl space and and inspect the whole system which spans the length and width of the whole ranch-style home. He returned with a rough sketch of my duct system, which probably dates back to the construction of the house in 1968, and then carefully explained the shortcomings of my duct design and suggested some needed changes to improve efficiency. Two bids were later received, one for the sealing and and insulation of the ducts and another for the complete replacement of all the ducts. Since I plan to use my present system only for backup heating, I chose the sealing and wrapping bid. The AirRight techs then spent three days accomplishing the work. They worked hard and did a great job.

I was really impressed by the price. They were great to work with.

The boiler was on its last days last winter, but they kept helping it run just a little bit longer. I don't think they ever actually charged me for all the help and service they provided. These guys were so great! Two of them worked together as a team during a very late in the day call at one point, combining their various fields of expertise while one was on site and the other on his cell - exoteric knowledge of rare steam boilers with knowledge of -- I don't know what they know, but they were amazing and they kept this drafty old house tolerably warm. It's time for a more comprehensive review of what to do going forward, and I'm calling them again right now.

Mike Davidson and his team is awesome. He did what he said he was going to do and was here when they said they were going to be here. It took them the amount of time he said it would take. He went above and beyond. He told me in the beginning that the quote I received is what would be due at the end of installation even if they came upon something more. He called when he had questions and wanted my opinion on things. They cleaned up their mess. They had to remove our old oil furnaces. He was available when I called him with questions and he answered them all. I just feel they went above and beyond and did a great job. I would recommend them to everyone. A+ to them.

Air right was the only one of 4 companies we requested quotes from to address the air flow and recommend changes. Most of the quotes I received ended up being for low end, builders grade systems. Air right offer good, better and best options. We chose the best option. The Trane system we chose is state of the art. It is extremely quiet. Even when we are sitting on the deck above the unit, we can barely hear it. The effect on our electrical bill was also significant- 20 percent or more a month. The system can be controlled via smartphone app if we forget to turn the system off. All this efficiency and technology cost about $2000 more than the basic units offered by others. All and all, very pleased with the system and Airights professionalism.

They were very responsive. After speaking with me they checked workmen's availability and called back to say what time they would arrive at the house and to let my husband know. Within the hour they had arrived at the house and took care of the heating situation for the weekend. The next week we arranged for them to come back and replace a part i the heating system. In the approximate cost of service for the weekend call, it is an estimation since I waited so long to write the review. The return service call the following week to replace a part was approximately $365. (Again, I don't remember exactly and don't have the paperwork close by.) I really appreciate them treating it as an emergency call with my disable husband in the house without heat!