TRUESERV INC

.No issues.

The experience was good. I am not familiar with him and they were recommended to me by a former neighbor who had used him...he was a little cranky but he is worth the money.

The service is always great and he takes really good care of me. I have just lucked out with him and he also has helped me move into my house. He just did everything for me. He is awesome. He is a licensed plumber and electrician as well. I get lots of stuff done by Dan.

We were very pleased. We had hot water again by noon on Sunday.

They have done work many times over the last 4 years. He is a licensed electrician and a licensed plumber. Dan is honest and he has the key to my house. He is a little more expensive than others because he charges by the hour, not the job. If he does something that I am not pleased with, he comes back and fixes it. He has done a lot of work for me; when I call he answers

Found mold in tub recently due to water dripping. Called Dan Boutwell and asked him to come by to fix the faucet - explained the mold situation due to leaky faucet. Suggested that it would be "free" as it had not been properly repaired. I know this, because this particular bathtub has not been used since moving in, and faucet not turned on since Dan Boutwell supposedly repaired the faucet. He would not commit to standing behind his work. I ended up calling the home warranty company, as based on my previous experience, could not be assured that Dan would stand behind his work (and the home warranty company would be cheaper).

Disposal recently dropped out of the sink. Needed immediate service so did not call TrueServ, as my past experience with Dan has been that he does not come when he says he will. Home warranty company fixed the problem and told me that the disposal was "likely put on incorrectly." The home warranty company physically showed me how it needs to be tightened and said the only reason for it falling off was that it was not tightened when installed. I assigned "D" to overall service, because I overpaid for this job. Dan Boutwell charges by the hour and spent considerable time talking on the phone - and charged me for that time - and for a job that I am told by another plumber was not properly done.

Initially rated Dan Boutwell good on this job, but spoke too soon. Vanity has separated from wall and faucet has problems. Reported this to Dan Boutwell yesterday and he did not offer to fix the problems. Said it is normal for vanity to separate from the caulk job within a year. I would not use Dan again. Dan charges by the hour rather than by the job. He underestimated my bathroom work by 3 hours. He had done other work for me and underestimated significantly as well. He charges by the hour and has lengthy conversations on the phone and charged me for that time. He says his work is guaranteed, yet when I called him the would not commit to repairing the vainity or faucet free of charge.

Dan called beforehand to verify switch and plate colors. He worked in very cramped quarters in the attic space to run the wiring and vent for my fan. The job is perfect - the fan looks like its been there forever. He also ran a new outlet in my kitchen on a wall with no existing outlet (involved running wiring from the basement up the wall). Despite sawing holes in the wall and working in loose insulation in the attic the place was spotless after he cleaned up.

I couldn't be happier with Dan's work. He was very flexible about coming all the way to the Near West End after 5pm to do an estimate, and he arrived promptly. He was very candid about ways I might save money (for instance, by buying my own parts; I ultimately just asked him to do the purchase, and his markup was entirely reasonable). He did the work all in one day, and on very short notice. On the day he performed the work, April 15, he got delayed about an hour and a half because of tax filing, but he called me to advise me of the delay and gave me an accurate estimate about when he would arrive.

Dan Boutwell did good work. Cost was less the materials. Dan charges a flat $80.00 per hour plus materials, so you have a pretty good idea of where you stand. Honest, reliable and works with you to achieve your goals. Doesn't try to oversell.

Dan Boutwell is more than a handyman. He is a certified electrician and plumber as well. He took an existing standard door transitioning from the living room to an open kitchen and converted it to an arch to open up the rooms. He also fished a line through the ceiling from the kitchen to the living room to install a ceiling fan. He also hung a new chandelier in the kitchen. The house construction made it a challenging job that exceeded my expectations beyond belief. He covered furniture to protect it from the drywall dust and cleaned up thoroughly after himself each day. The job took longer than his estimated time, but he did not charge me any extra.