Heritage Floors installed my new floors and did a great job. The installation was very professional and the quality was strong.
Description of Work: Wood Floor Installation & Finishing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason R.
10/2018
5.0
hardwood floor
+ -1 more
Jason Jones and his Team are phenomenal woodworkers. These men are master level artisan's when it comes to the work they do. Initially found them last year on Instagram and when they popped up here, I decided to give it a go for a big house renovation project. From the extremely fast 1-day demolition, to the flooring installation, designs in the flooring, sanding, stain/finish, and beautiful toe-kick molding. My wife and I are just beyond happy. A very large project and worth every penny! Will hire again for other projects!
Description of Work: Hardwood Flooring (site finish) entire first level of home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Heritage Floors Of Hanover LLC
From one [Member Name Removed] to another, it was a pleasure working with you on the project. Thank you so much for the kind words. Myself and my crews take tremendous pride in what we do. I look forward to working with again in the future.
Ken H.
02/2013
1.0
hardwood floor
+ -1 more
Terrible! Our floors look patchy, and terrible. This company that has as its primary employee its owner, Jason, is in our opinion a dishonest and lazy business man. We were stuck fixing something we paid them so much money for.. You can see in one of the pictures that the walls had residue on them that we were never fully able to get out without just painting over.
Description of Work: Jason was hired to refinish a job that another contractor had begun. He was recommended by our then general contractor, Reynolds Cowardin of Coastline Builders of Va. What a mistake it was to hire these two clowns!! Jason refinished the floors, but did not apply the necessary coats of polyurithane to protect the floors after. He damaged our beautiful and freshly painted walls and base boards, which he never corrected. We later saw the one semi-coat of protection he had applied fade away and raw wood patches were showing up in many areas of our home. We contacted Jason to get him to correct the terrible mess he had left behind, and he told us on more than one occassion that he would come. We waited for him every time, but the louse never showed up. After paying him all the money we had, all he left for us was a bottle of BONO to mop our floors with. He admitted that he had done the job under climate that was not appropriate and too cold for the polyurithane to properly dry as well. He blamed Reynolds Cowardin of Coastline Builders of Va. for insisting that he do this so they could finish the job, and get paid.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,320
Response from Heritage Floors Of Hanover LLC
This review is bogus and not even close to the truth. The complaint made to the BBB was rejected. Check out our rating here: https://www.bbb.org/richmond/business-reviews/hardwood-floor-contractors/heritage-floors-of-hanover-llc-in-mechanicsvlle-va-63397371
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation
FAQ
Heritage Floors Of Hanover LLC is currently rated 3.7 overall out of 5.
Heritage Floors Of Hanover LLC accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Heritage Floors Of Hanover LLC offers free project estimates.
Yes, Heritage Floors Of Hanover LLC offers eco-friendly accreditations.
No, Heritage Floors Of Hanover LLC does not offer a senior discount.
No, Heritage Floors Of Hanover LLC does not offer emergency services.
No, Heritage Floors Of Hanover LLC does not offer warranties.
Heritage Floors Of Hanover LLC offers the following services: Residential & Commercial services include: Hardwood Installation of unfinished & Prefinished, Hardwood sanding & refinishing, Cork, Bamboo, Exotics, All types of wood flooring repairs, Dust contained Sanding, Hand Scraped flooring, Oil modified & Waterborne finishes.