Hearth & Home Shoppe

Very well. Very professional

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Cleaning job was on time when promised, and well done. Since it was the first scheduled maintenance after t hey sold it t o us initially we do not know if the price was reasonable, but the service performed covered all that we knew was needed.

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Just recently bought this home and fireplace didn't work properly. Scheduled maintenance after season to save. Great experience throughout the whole process. Maybe I need to add that I had the service done after season. I was not in a hurry so it didn't bother me that it took sometime until part came in and was scheduled for exchange. Very customer friendly scheduling and service. Fireplace works now, hopefully still will after summer.

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After we wrote a less than favorable review on Angie's List, the next time we needed service, they informed us that they blacklist clients who write negative reviews and would not deal with us any longer. The gas fireplace was a problem for years. After not being able to have it serviced by Hearth and Home, we finally found someone else to service the unit and it worked beautifully. Hearth and Home should work to win over dissatisfied clients and not blacklist them. Our fireplace did not work for two years, but another dealer has opened in the area and serviced it yesterday. We will finally be able to use our fireplace this winter.

Tech arrived on time and did a fine job of checking out our fireplace. Was here for approx. a half hour. He seemed to do a thorough job. We tried to get them to come out this year but the phone answerer person can't make the appointment. The appointment maker dude was always in the warehouse. Whatever. We got somebody else to check it.

My main complaint with this company was the lack of communication between the sales staff on pricing and also knowledge of their products. But overall I am very happy with the stove.

Showed up on time, had a large canvas mat to keep my house clean, listened to my complaint about draft and inserted insulation in the gap between the liner and the old chimney (no extra charge). Employee was courteous and seemed knowledgeable. Identified some parts that need replacing, took apart entire unit, cleaned and reassembled. He added some kind of glow rock near the bottom which, in combination with everything else being cleaned, looks really good. I'm pleasantly surprised by home much i like the fireplace now.

I went to their shop to purchase new gas logs. The gas logs were a lot more expensive than I had anticipated but the logs looked extremely nice and really wanted the new logs for Christmas. They showed me some logs that they said were their "most popular" - but of course they also were the most expensive. They also indicated the most popular logs came with an extra feature that the others did not. I went ahead with the most popular logs because they did look nice and it is great having a remote. The installation went great - the installer was extremely nice. However, the installer said the extra feature I was promised when it was sold to me was not part of the package. He went onto explain why which made sense so I didn't complain. But was again disappointed by the sales folks at store not always knowing all their packages.

The technician arrived on time and advised that the logs needed to be cleaned. He was very friendly and did a good job protecting the home. the logs were cleaned in an efficient time frame and he told me that the problem was fixed and that if there was any problem that the repairs were guaranteed and to call if there was a problem. The day after the cleaning was done and we tried to turn the logs on the pilot light was lit but the main burner would not come on. I did call to request that they come back out to see what the problem was. I was told that they normally did not work on my brand logs (never told this at time of cleaning) and that the problem was with the valve. They did not stock these parts and there was nothing that they could do. They REFUSED to come back out to confirm what the problem was. After I wrote a letter to the company I got a second call in which they offered to give me a credit for the service call if I bought a new set of logs from them. I searched for another company who worked on the brand of logs that I owned and was able to find another company. they indicated that they had a valve and would come out and install. When they arrived they took a look at the logs and said that my problem was that the pilot assembly was "gummed" up. They cleaned the assembly and we tested the logs and they worked just fine. Since a cleaning fixed the problem I now have to question how well Hearth and Home cleaned my logs. It is also apparent now that the problem was not the valve which Hearth and Home guaranteed was the only other possible problem. The most disppointing part of this whole experience is that Hearth and Home would not stand behind their work and refused to send a technician out to determine exactly what my problem was. Their attitude was poor and not customer focused.

They came out to the house to assess the problem, identified the parts needed and advised that they had to order the parts. They scheduled the follow up two weeks later, returned with the parts and made the repair.

I had an old, outdated fireplace that was cold and drafty and it never worked. Hearth and Home Shoppe came in and removed my old fireplace and old ugly slate. The sales lady I dealt with was very nice and very knowledgeable. They reinstalled a beautiful, efficient, fireplace with a new brilliant granite set. I couldn't be happier with the end result! No more cold drafts, the granite looks so much better than the old slate. The technicians were very professional and clean. They were on time, and took care not to damage my hardwood floors. The service manager is a really nice guy as well!! My new fireplace is leaps and bounds better than my old fireplace. I would highly recommend Hearth and Home Shoppe to anyone who is wants to update their old drab fireplace!

We called this company after the propane service told us it was best to have the fireplace serviced before they delivered a tank. The fireplace was 11 years old and when we moved in this year we did not know how long it had been out of use. We contacted this company and had a wait of about a month. The first person who came tidied it up and suggested we get a remote start since he claimed otherwise we had to open the fireplace to turn it on each time. We asked about switches on the wall but he did not think they were related. He brought a portable propane tank and had some issues getting fireplace to stay on after turning it on off the pilot, but said it should be fine. Had the propane delivered and when they went to start it they found that it kept cutting off. They also advised us that the switches were to turn the fireplace on and off and we did not have to open the unit each time.We called again for the service provider. At first they argued with us but finally came out after a couple of weeks. They said it needed a medium priced part plus another service call and if that did not work a more expensive part.We really did not understand what he did to assess this. We waited a couple more weeks. A third person came and apparently the part was not needed. He blew some compressed air and moved a few things and it worked.He seemed the most knowledgable of the group and we think if he had come first it probably would have been fixed on the first try. The switches on the wall do turn it on and off. The mantel seems to be rather hot but we will wait to see what happens as do not want another service call. Everyone was relatively polite and kept the area clean as they worked. It may be that they are overworked or that some are new to the job. I would use again since they already know the unit, would hesitate to start over if it was a first call.

They stand behind their service. Despite earlier frustration, Connie spoke with us and explained the situation. I appreciate Hearth and Home working with us. It is good to see local businesses stand behind their product and workmanship.

It went really well. They came when they said they were going to and the fixed the fireplace so that even though it's a gas insert it looks better than it every did.