Footprints Bath and Tile of Virginia

Communication is their weak point. Need better communication between their team and client, also communication between project manager and installers. Besides that, it was quality work done quick.

I could not be happier, the floor looks fantastic. The company was efficient and communicative. Having the carpet pulled and floor redone has completely resolved a cat litterbox trouble and it has brightened up the room.

I could not be happier! Our floors turned out incredible. We bought the house from another state and the floors were UV damaged and splotchy and very red/pink. Scott communicated and worked with us via text/phone and we were able to get his team in to do the work before we moved in which was AMAZING. Him and Jonatan were very communicative and creative when it came to solutions for some things that popped up along the way. Scott is so kind and really just wants you as his customer to be so ecstatic about your floors - and we are! Would recommend him and his team to anyone and everyone.

Ken Alexander was great to work with.

Great communication

Scott and Jonathan were a pleasure to work with. Scott was very responsive with timely communication, getting us a competitively price quote quickly. Jonathan and his team provided were very professional and provided a quality service that resulted in a beautiful wood flooring installation in our new home. Would recommend and would definitely use them again in the future for any flooring installation needs!

They were very professional and thorough. My steps on my wood stairwell were in really rough shape from wear and tear. They now look brand new.

Wonderful company!

Pleasant floor refinishing experience right from the start. The owner Scott arrived on time, took measurements and was able to provide the estimate immediately. He was able to get us on the schedule in three weeks. Jonatan and crew did an awesome job, and the floors look like a brand-new installation. We selected the water base stain and sealer, and it looks great!

Excellent service and crew. Appreciate the quality and speed by which they were able to get the job done

This review is long overdue. They installed my backsplash last year December. Scott promptly provided an estimate, and Jonathan ensured the installation was perfect to my liking. The installer, Rafael, is truly an artist; he worked quickly and cleanly. I'm deducting 0.5 stars because Rafael miscalculated the needed backsplash, advising me to purchase extra 2 boxes that went unused. However, I'm pleased with how my backsplash was installed overall.

Quick clean complete and beautiful flooring install

Professional. Efficient. Would hire them again.

Have used this company before and they never disappoint.

This company was outstanding. They did quality work and checked in with us each step of the way to be sure we were happy with the results. I would hire this company again in a heartbeat. Every person who worked on our floor was very professional and took pride in what they were doing.

Footprints was competitive price wise and did a great job of installing LVP for me. They were good at communicating, were flexible, and did beautiful work. They exceeded my expectations.

They were great to work with and glad I decided to go with them.

I contracted Footprints to handle my bathroom floors a couple months ago. I emphasized zero grout line on the tile and was informed it was not a problem. The day of installation, my handyman showed the team lead an example of the zero grout that he did in the shower. The team lead took a look and walked away. They notified me when it was complete and when I came to look, I saw a 1/8â grout line. I also noticed that where they tiled part of our bookcase, it wasnâ t installed at a 90° angle and didnâ t tie into the bookcase. It was a huge gap between the tile and the actual bookcase. I was obviously not happy because it was far from the expectation. It was clear that the job had been rushed, so we discussed redoing the work. The owner wasnâ t happy about it, I was given an offer of a discount to accept it as is. I was also informed that zero grout wasnâ t feasible. However I did my research and found that 1/16â was, which I wouldâ ve elected to go with had Iâ ve been given the option from the get-go. The owner ultimately did the right thing and approved redoing the job. He before the crew came back I noticed some of my Dewalt batteries missing. My handyman, who had been working with me for the past year, has kept his tools on site for the entire time, informed me that he had multiple things either used or missing, and he decided for the first time in a year to take his tools with him before the tile crew came back. During the time when these things went missing there were no other crews on site and the flooring company had direct access to the areas where these items were stored. I informed the project manager but there was really nothing that could be done without actual video evidence. We go a year without anything going missing then suddenly things go missing when this crew comes to the site. Anyhow, the crew comes back to do the job the second time, they were not happy about it at all. They were wanting me to go with some other option instead of redoing the job, which didnâ t seem like an equal solution. After redoing everything at 1/16â , The job looked okay at first glance. It certainly looked better than it did the first time, but thatâ s looking from a distance. As time has gone by, we have noticed other tools that they used or splatters on the freshly painted ceiling where they mixed grout. Worst of all, when installing the toilet in the master bathroom, we noticed the floor is completely not level by a mile. When they came back the second time, they decided to not remove all of the material from the first job and simply tile over the old grout. The entire room is completely unlevel and weâ re now struggling with installing the toilet and the doors. Additionally, the wall that was tiled in the living room was also not level. Our fireplace will not slide in properly be because the wall is not level. Thereâ s a 1â gap between the tile and the fireplace, itâ s terrible work. I donâ t even know what to say at this point. I do believe that the owner of the company is an honest businessman, I did get that sense from speaking with him. However it seems as though the installers that he contracts are problematic and donâ t necessarily take pride in the work. The jobs were rushed to get paid and that was it. I probably shouldâ ve checked the floors more thoroughly but I trusted they did it right. RESPONSE TO THE OWNER INFORMING ME THEY WOULD BE HAPPY TO HONOR THE WARRANTY I reached out as the owner said to. Even though they are acutely aware that the tile is completely unlevel, they are not willing to fix it because it would need to be completely redone and that's not something they are willing to do. When the owner decides to honor the warranty, I will update my review.

We needed to have our kitchen backsplash tiled asap so we could move in. The owner Scott was very courteous and accommodating and his fee was very reasonable.The project was finished on time and we are very pleased with the result. Thank you for making the process pleasant and stress free!

Every aspect of the entire process was flawless. Highly recommend Jonatan and his team!

Footprint floors did a great job refinishing and repairing our hardwood floors. they look excellent. The team was very communicative and they got the job done well!

Wonderful professional company. Subfloors were repaired and new hardwood was replaced. Very knowledgeable, nice, and accommodating. On time. Great communication. Would hire again and again.

Great work!

Eddy provided me with a detailed estimate which enabled me to pick out and purchase the materials from wherever I wanted... There was never any pressure and Footprints Floors was always extremely helpful. The installers were excellent and did a beautiful job!! I will definitely consider Footprints Floors for future projects!!!ð

This was a LVP INSTALL.. Install work went really well. Couldn't be happier with the craftsmanship nor how it turned out. Looks awesome! Would definitely use this company again.!