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44 years of trusted experience
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Reviews
4.519 Reviews
Showing 1-19 of 19 reviews
Gyan D.
07/2015
small appliance repair
+ -1 morethe Horribly. The provider was very responsive and showed up on time. HE went on to check the garbage disposal and started hitting the top part (accessed via the sink). I asked him what he was doing and his answer was fixing it. After 20-25 hits the garbage disposal started running. He tested it with water and ice. He told me that since there was water on the floor (small leak) the garbage disposal needed to be replaced. I asked whether the leak came from the appliance or the pipes. He got really annoyed, told me that he is the professional, knows his stuffs, would tell me if the pipe connection is leaking, and then he left with a quick good bye. I found him to be very unprofessional, did not want to tell me what is wrong or explain me what he is trying to do. Will never hire him again.
Description of Work: The provider checked my garbage disposal and determined that it needs replaced.
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Response from BROACH SERVICE APPLIANCE REPAIR
Charles B.
06/2014
appliance repair
+ -1 morethe machine provided a code that indicated what was malfunctioning on the machine. The code indicated that the machine was not draining. My wife had washed some rugs and the rubber on the back of the rugs came off and stopped up the drain. The provide verified the code from the manual located in the front panel of the washing machine. After cleaning the drain which was full with rubber from the back of the rugs the machine operated perfectly.
Description of Work: unstop the drain in my washing machine
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Yes, I recommend this pro
$110
Christopher M.
06/2014
appliance repair
+ -1 moreunknown
Description of Work: The initial scheduling was very prompt and professional. I am an independent landlord and Cliff coordinated the appointment with my tenants - really helpful. From all accounts, he did a fine job with the work (needed to fix the heating element on a dryer). The only hangup I had with my interaction was that upon our initial contact, Cliff agreed to let me know if the total was going to go above his guesstimate of $200. I said that was fine. However, when I got the invoice, the charge was $220 - and the charge that sent it over our agreed-upon threshold was a service (blowing out the dryer vent) that I had not asked for, or agreed to. I talked to Mr. Broach about the charge, and tried to make the point that while I realize $20 isn't that much to pay for blowing out the duct, I objected to his adding on a service (especially one that took the charge over our mutually agreed-upon threshold) without checking with me first. When confronted with this, Mr. Broach made no apologies and barely recognized the point I was trying to make was that I need to trust the service people I use to do what they say they're going to do. I really enjoy referring people to each other when it can be mutually beneficial for both parties, but based on my interaction with Mr. Broach, I can't do that in good faith.
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$220
Bob H.
08/2013
appliance repair
+ -1 moreWashing machine over-filling and not draining. Mr. Broach arrived at time promised, repaired machine, recommended and conducted other minor repairs to machine.
Description of Work: Repaired washing machine.
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Yes, I recommend this pro
$100
H William P.
06/2013
appliance repair
+ -1 moreI have had Cliff Broach in a number of times to work on problems with our older washer or dryer. He has always done a good job. The prior week to this repair I had Cliff in to repair our washing machine which not draining. It was an easy fix (for him): replace the switch that stops the machine from spinning when you raise the lid and he had the needed part on the truck. At the same time I asked him to check the oven for which only half the broiler coil was working and the refrigerator for which the water dispenser wasn't working. He checked the units, took the model numbers and promised to call me in a couple days with an estimate. The estimate was $350. I gave him the go ahead to order the parts. A few days later he had the parts and we arranged a time for him do the repair. The total was $318 of which $110 was his standard 1 hour labor fee which includes his trip expenses.
Description of Work: Replace broiler coil in oven and replace water dispenser solenoid valve in refrigerator.
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Yes, I recommend this pro
$318
Tom B.
06/2013
appliance repair
+ -1 moreHad us turn off refrigerator night before so ice build up would resolve prior to repair mans arrival allowing him to fix the problem without wasting time defrosting a frozen coil. This probably saved us money also since it made the repair much quicker.
Description of Work: Repaired refrigerator that was leaking water.
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Yes, I recommend this pro
$131
Werner L.
10/2012
appliance repair, small appliance repair
+ 0 moreCliff arrived at the time he had indicated, found the problem and repaired it satisfactorily. I have used Broach for a variety of problems at least 15 years. He has always repaired my appliances correctly, the first time, at a reasonable cost and is prompt and courteous.
Description of Work: My refrigerator/freezer was running constantly.
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Yes, I recommend this pro
$150
kathryn C.
02/2012
appliance repair, small appliance repair
+ 0 moreGreat
Description of Work: Have used him twice to repair fridge frost problem and washer fill issue. Very pleased.
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Yes, I recommend this pro
$165
Richard S.
09/2011
appliance repair
+ -1 moreCliff is honest as they come. I leave the keys for him. He does speak his mind so if you are politically delicate...don't use him. He has his views and will share them. You can also choose to let him do the job and leave. I have used him for over 20 years. Don't agree with his politics, but he is a nice person who supports a family and is totally honest. Have a nice life everyone, Rick from Richmond Va.
Description of Work: Cliff is honest as they come. I leave the keys for him. He does speak his mind so if you are politically delicate...don't use him. He has his views and will share them. You can also choose to let him do the job and leave. I have used him for over 20 years. Don't agree with his politics, but he is a nice person who supports a family and is totally honest. Have a nice life everyone, Rick from Richmond Va.
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Yes, I recommend this pro
$165
Alwin H.
07/2011
appliance repair
+ -1 moresee above
Description of Work: Mr Broach repaired my tenants refrigerator, which wasn't cooling in the main area. He supposedly made the repairs, but within 2 days my tenants called and told me the refer was still not cooling in the main area. I tried toi get Mr Broach but his answering machine told me he would not return from vacation until Monday ( in this case it meant July 12th). Since my tenants needed the repairs, I called another repairman who did the job for almost 1/2 Mr Broach's price. This time, however, the refer stayed fixed. I put a stop on the check I'd sent for $153.00 to Mr Broach. When Me Broach returned from vacation and tried to cash the check,it bounced. He called me and threatened me with legal action if he did not get the $153.00, despite the fact he did not do the job. I will never pay him for a job not done, nor would I recommend him to anyone else.
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$153
Response from BROACH SERVICE APPLIANCE REPAIR
David L.
07/2011
appliance repair
+ -1 moreHe's a good guy and I've already used him twice.
Description of Work: I used Broach Appliance Repair last week to repair the compressor for my refrigerator.
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Yes, I recommend this pro
$150
David L.
02/2011
appliance repair
+ -1 moreNo problems
Description of Work: Replaced ice maker
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Yes, I recommend this pro
$250
sharon F.
02/2011
appliance repair
+ -1 moreHe can fix anything but he couldn't fix the washer. He is honest. I usually pay him $100 every time. He's been coming so long that I leave him the keys to the house. His prices are good. He has a fabulous personality. I like to just call his voicemail to listen to him. He really knows what he is doing and I think he knows every appliance they ever made. He will tell you whether it is worth fixing or not. He is funny and I would recommend him. I will absolutely continue to use him.
Description of Work: I used Broach Appliance Repair when my washer died.
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Yes, I recommend this pro
$100
Tim T.
11/2010
appliance repair
+ -1 moreCalled him on Thursday and told him our refrigerator was out. He said he could come Friday. Friday he arrived, mid-day, when expected and did the entire job in about 20 minutes. Parts cost $44, labor was $99.
Description of Work: Replaced a refrigerator relay.
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$145.2
Steve G.
09/2010
appliance repair
+ -1 moreMy washer was stopping mid cycle with a communication error. He came out and checked out everything mechanically as well as connections. The newer washers sense everything and produce error command codes. It seemed to be working OK when he left, but he said that I would probably eventually have to replace the computer. I also confirmed on the internet that this is a problem with Maytag Bravos. So I ended up calling him back in a few days to replace the computer because it kept giving me the error command. He waived the second trip charge. He was flexible with appointment times which was helpful.
Description of Work: My washer's computer went bad and had to be replaced. The reason that I spent over $300.00 is because the part was over $200.
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Yes, I recommend this pro
$300
sharon F.
09/2007
appliance repair
+ -1 moreCliff is prompt, knowledgeable and honest. I leave him a house key and he leaves the bill and old parts on the counter. I have used him since either the late 80's or early 90's for several appliance repairs, always with excellent results at a fair price.
Description of Work: Cliff fixed our five year old fridge which had stopped cooling by replacing a circuit board, he also threw in a bulb I didn't realize had been out.
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Yes, I recommend this pro
$205
TRAVIS C.
07/2007
appliance repair
+ -1 moreThis guy is excellent. He raised the fridge door but it didn't quite work so he came out and fixed it free of charge. He's very knowledgeable and experienced and did a superb job on both appliances. A very solid company; highly recommended.
Description of Work: He fixed my dishwasher which had a broken door spring by replacing the left spring. He also adjusted the fridge door which was slamming shut.
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Yes, I recommend this pro
$125
AL B.
10/2006
small appliance repair
+ -1 moreCliff was professional and reasonably priced. He fixed the problem completely and was available to discuss options before and after the repair.
Description of Work: Cliff fixed a broken washing machine at a rental house that I own.
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Yes, I recommend this pro
$85
Contact information
6020 COLD HARBOR RD, Mechanicsville, VA 23111
Service hours
Sunday:
ClosedMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
ClosedLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
BROACH SERVICE APPLIANCE REPAIR is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
BROACH SERVICE APPLIANCE REPAIR accepts the following forms of payment: Check
No, BROACH SERVICE APPLIANCE REPAIR does not offer free project estimates.
Yes, BROACH SERVICE APPLIANCE REPAIR offers eco-friendly accreditations.
No, BROACH SERVICE APPLIANCE REPAIR does not offer a senior discount.
No, BROACH SERVICE APPLIANCE REPAIR does not offer emergency services.
No, BROACH SERVICE APPLIANCE REPAIR does not offer warranties.
BROACH SERVICE APPLIANCE REPAIR offers the following services: Repair all brands of major household appliances.
Contact information
6020 COLD HARBOR RD, Mechanicsville, VA 23111
Service hours
Sunday:
ClosedMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
Closed