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The Foundation Expert

Basement Waterproofing, Foundation Repair, Structural Engineering,

About us

We are a general contracting firm which operates under engineering principles and under the direction of several professional engineers, specializing in residential basement waterproofing, foundation structural repair, crawl space waterproofing, encapsulation, indoor air quality and insulation specialists, and expert egress window installers. We are expert inspectors and can provide low-cost engineer's reports for any project. We are also green energy and energy star experts performing home energy audits, blower door tests and thermo graphic imaging. We each have over 20+ years experience in construction and business. We operate with full disclosure, with an ethical approach to everything we do and have over 300 local references that you may call. We accomplish our goal of "zero tolerance for complaints and turning every customer into a reference" by providing our clients with the finest products and services going beyond what is currently offered in the marketplace in value, quality of installation and scope of service. Through implementation of green technology, innovation and through excellence in service and follow up, we continually perform as your personal consultant, providing you with expert advice, cost-effective solutions, products and services to meet your continuing needs and demands. We have multiple Angie List Awards in various categories.

Business highlights

16 years of trusted experience

Services we offer

Basement Waterproofing, crawlspace waterproofing encapsulation, foundation structural repair, foundation, structural inspections, crack repair,

Services we don't offer

Handyman services for first time customers.

Amenities

Warranties
Yes


Accepted payment methods

Check
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.3222 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
14%
3
8%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.5
responsiveness
4.4
punctuality
4.6
Showing 201-222 of 222 reviews

Sharon S.
04/2014
5.0
basement waterproofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lukesha J.
04/2014
5.0
basement waterproofing, drywall, foundation repair
  + 1 more
unknown
Description of Work: Sealed and braced a large crack in basement foundation wall. Everything went smoothly. The number one thing that I took away from this experience is that I did not feel cheated in any way. The work performed was excellent and an additional smaller drywall job was added without further cost. Very satisfied with this company and would definitely use again. This company also does home inspections.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Jamie L.
03/2014
5.0
basement waterproofing
  + -1 more
See above.
Description of Work: Unfortunately, I purchased this service while I was out of the country serving in Iraq and my spouse did not schedule the actual work so it was never done. Not the company's fault. I was looking forward to getting their expertise.
Rating CategoryRating out of 5
$98

Arlene S.
01/2014
4.0
foundation repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonathan K.
01/2014
2.0
foundation repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$10,000

John G.
11/2013
5.0
foundation repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard R.
07/2013
5.0
basement waterproofing
  + -1 more
very professional
Description of Work: provided written estimate of needed services to resolve drainage issues

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Walter V.
06/2013
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: Sam gave us an estimate for refinishing out basement. He and his carpenter were very professional and thorough. He offered a very competitive price and seemed very knowledgeable about his work. We ended up going with someone else but it was a very difficult decision. I would certainly recommend him to a family member or friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$41,000

Thomas B.
04/2013
5.0
home inspection, basement waterproofing
  + 0 more
Excellent
Description of Work: Samuel Weisgal, Chief Inspector, performed a thorough inspection of my home's foundation. He was professional, punctual and polite. I highly recommend him to you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Response from The Foundation Expert
Thanks to this member for a kind and honest review. We appreciate the time that members take from their day to give praise. If you want to really know what this industry is about, I would recommend you visit a site called waterproofing advocate dot com to understand the opposite of what we do, and understand that the experience of the homeowners on that site is the industry norm when you invite some of the other companies into your home. The very very sad truth is some of these companies are or have been A rated on Angie's List also with super service awards thanks to the many reviews that were written by their salespeople. The Foundation Expert does not employ sales people, we have too much work to even think about pressuring you to do work (that in many cases is not necessary) nor do we ever inquire if you are married, or have a spouse, or use any of the high pressure sales tactics that define the other companies in my industry. Call The Foundation Expert if you want an honest $179 inspection of your foundation / basement / crawlspace - call the other companies if you want a 'Free Estimate' - Be careful - "Don't let your American Dream turn into your Worst Nightmare" -

DEBBIE S.
04/2013
5.0
structural engineer
  + -1 more
unknown
Description of Work: I called for help to check out the wavy floor of a house i wanted to purchase. While i didn't end up proceeding with the purchase, these guys were extremely helpful on the phone explaining what they can look at and how the survey is completed, as well as what the results may indicate. I wouldn't hesitate to hire them in for similar work in future
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Foundation Expert
This was a pre-purchase consultation. We were able to help this member at no fee, over the phone, based on her description of the issues she was seeing. However, before you buy a home, don't depend on an honest assessment from the Home Inspector. Too many of them are only working to make sure the sale goes through as opposed to telling you the truth. Also, it only takes 4 months to become a Home Inspector - no experience necessary. Right - you need to find out how many years of experience they have, and if they have ever built homes. There are some fantastic inspectors out there - but they are not easy to find. I am about 50/50 on pre-purchase inspections - meaning after I am done, about 50% purchase the home based on my opinions and advice and about 50% walk away and look for another home. Be careful, the home is normally your most precious asset.

Michael K.
04/2013
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: They prompty contacted us about our big deal as soon as we purchased. They are highly communicative. We never called them back due to travel and a lack of need.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Foundation Expert
Thank you for an honest review. We do appreciate it.

Phyllis V.
02/2013
4.0
basement waterproofing
  + -1 more
Ovverall, I was satisfy
Description of Work: No work was performed. This was an inspection only

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from The Foundation Expert
This member states that she was overall satisfied. But this is NOT an honest review or as Angie's List states in their slogan, "Reviews You Can Trust" - really? So, if I show up on time (actually early most inspections) I get a B? You'll read this in other comments made by me - what did I have to do to receive an A for punctuality - show up the day before? B's across the board. Here a member decides arbitrarily to give me a B as if I wasn't good enough to rate A's. When I went to school, I got all A's. I was Class Valedictorian of my College Class. Responsiveness? There is a review below where I state that I received a ton of calls I didn't answer. There I deserve an F. Here I deserve A's yet get B's. I don't do B quality work - we are the highest rated company in this industry, we're honest - we expect member reviews to be the same - honest.

Tom D.
02/2013
1.0
basement waterproofing
  + -1 more
They never called me back.
Description of Work: I called three times and left messages with the answering service. They never called me back.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Foundation Expert
Dear Member - I apologize if you feel slighted that we didn’t call you back. I cannot change that. Per my records, you did call us, However, you called twice, not 3 times. You called immediately after Hurricane Sandy. You and 200 others. I simply stopped answering the phone, booked a trip to Costa Rica, and while everyone panicked, I had a great time. I literally missed 175 calls. I am extremely popular, and will not let this business kill me. It almost did a year ago when we had an earthquake, 2 hurricanes, and 1 tropical storm which was almost worse than the 2 hurricanes. We are one of the few honest companies out there, but again, when we get a storm like Sandy, sometimes everyone’s home flood, the phone rings off the hook, and we can't possibly respond - victim of our own success. I can barely keep up with the volume of calls when it is dry out. Today, February 19th, we have received 11 requests for inspections, 40 this week so far. I can only hope that helps explain what occurred. Here is your first call on November 1, not December 15th. That day I received 25 calls. Before your call on October 28, 29, and 30th I received over 70 calls. I and one other run these leads – we already receive 5-8 leads every day. We simply cannot provide the quality of service we provide, at the quantity with which we receive requests. We keep looking for other experts, but we refuse to hire sales people. As a result, I on occasion receive a negative review like yours.Hope that helped with your anger.

Sanford D.
12/2012
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: I received an estimate for what work was needed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from The Foundation Expert
First, thanks for the positive review. We appreciate good or great reviews. However, the member states 'estimate' and the only objection we have is we don't do estimates or approximates - we first write proposals where the pricing is exact, not an estimate. In other words, we give pricing that is set. Like most REAL contractors, we first issue 'Proposals' - not estimates. Then the proposal must be accepted and then a contract is then written and sent out. These "Home Improvement Contractors" (we are not - we are a General Contractor) are sales organizations that want to pressure you into an overpriced sale - whether you need the work or not - and write boilerplate contracts at kitchen tables. We would like you to understand we NEVER sit down at the kitchen table and hand draft a contract. It's been done like that for decades and people have been ripped off by these companies offering "Free Estimates" to the extent that FEDERAL laws were written - THREE DAY RIGHT OF RESCISSION - to protect the unsuspecting homeowner. The point here? Beware of companies that offer you a FREE estimate - what you're really going to get is a FREE high pressure sales pitch.

Caroline S.
12/2012
5.0
basement waterproofing
  + -1 more
See above
Description of Work: He provided an estimate in my crawl space for information purposes. He was very knowledgeable and informative. I have retained the estimate and when I have the money, I will call him. I wasn't having a specific problem so it wasn't urgent. I would recommend him highly just based on his professionalism.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia C.
11/2012
1.0
concrete repair, foundation repair
  + 0 more
See above
Description of Work: It was coupon from Angie's list. They were prompt to set up an appointment but they were suppose to deliver a report which i never received yet they kept calling me to ask me about a follow up. I kept reminding her that I have not received the report. I finally received the report but it was mostly observation. No recommendations. It was useless. The owner Sam did contact me to offer me a return of the $99 dollars and an offer to come out. I returned his call but he was out of town. Tried twice but they have not responded to my phone or my email. I am through with them. I do not recommend them at all.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Response from The Foundation Expert
Please, if you're going to post a review, be honest. How can you honestly state that we were prompt to respond and then give us an F for responsiveness? You can’t give us an F for punctuality when we show up on time – on the minute! WAIT A SECOND! Obviously you can give me a review that is not objective, honest or factual. Please, if you’re reading my reviews, read the reviews where we have done some work, not just an inspection. Reviews you can trust? You be the judge!

VANCE W.
11/2012
1.0
basement waterproofing
  + -1 more
See previous post.
Description of Work: I NEVER RECEIVED MY SERVICES! We were scheduled to have to the inspection done on three separate occassions and two of which the company had to cancel and reschedule. I have no doubt that this is a good company but I like to get what I paid for.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Susan C.
09/2012
5.0
basement waterproofing
  + -1 more
--
Description of Work: --

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Response from The Foundation Expert
First, thanks to this member for praising my inspection services. I work extremely hard to help homeowners. I DON"T WORK FOR FREE. I get paid for my inspections which are honest appraisals of what is going on in your home, your foundation and the grounds surrounding your home. If I can't figure it out, I send my engineer or one of my trade partners who understand 'stuff'' that may be confusing to me. All in all, you get a service others do not provide. FREE ESTIMATES - pulease - if you think you're getting something for free - well you are. You're getting a FREE SALES PITCH, and usually from companies that have horrible ratings or horrible reviews. A company that has THREE LETTERS comes to mind. Be careful of Helical Piers which reach all the way to bedrock. Please do not be fooled by some of these companies which miraculously have compiled 150 reports in less than a year - their sales people are writing most of these reports. How do I know? I know the sales people, I know the companies and their owners, and I know their lack of ethics and their high state of greed. Don't worry - they'll get sorted out eventually, spiritually. But right now I am on a mission - to help homeowners correctly fix issues occurring in their home. Read my reviews - the false or negative reviews you cannot trust - read my comments. The A reviews? I challenge any member to challenge my reviews. I have contracts for EVERY review which states work has been done. I have names, phone numbers, email addresses and most are what I would now call friends, if not friendly customers. EVERY one is verifiable. Are the other reviews verifiable from companies that are posting record numbers of reviews? I don't think so. Why is it that I'm the ONLY SUPER SERVICE AWARD WINNER for FOUNDATION REPAIR in 3 states? I do not do free estimates - I don't ESTIMATE. I write proposals, and then contracts - WHY? Because I am a General Contractor and Engineering firm. Not a Home Improvement SALES Company. I have NO SALESPEOPLE. I have people like me who actually do the work and do it in MY NAME. MY COMPANY. Sometimes, if you as the customer know EXACTLY what is happening in your home, I'll come out and give you a free inspection because you're saving me time. Or give you a FREE PHONE CONSULTATION. I do that often - it saves me time. My time is valuable - I am absolutely sure you think your time is valuable - you want a free estimate? Then don't complain when you get ripped off by these high pressure sales people who actually don't have a clue when it comes to foundation repair and basement waterproofing. Don't be surprised when they sit at your breakfast or dining room table and pull out paperwork and contracts, and won't leave your home until they pressure you for 2 hours. Don't be surprised when you get 21 follow up phone calls. Don't be surprised when your price miraculously drops by thousands for every hour of your time they waste or with every follow up call. Don't be surprised when they get a "sudden cancellation" and they can miraculously discount their original price by 20-50% or more. Beware and be aware. Fair warning given with compassion. If you want the truth - and I do not pull any punches - then call and schedule me for a paid inspection. I am booked 5 weeks out, but sometimes for emergencies or urgency I can squeeze you in. At the end, if you don't think it was worth it, Please don't pay me. Angie's List Special right now - $179. Inspecting wet, nasty Crawl Spaces are $250 if I have to crawl and put on Tyvek Suits and respirators - too much work, too much back ache for anything less - again - at the end, don't pay if you don't get your money's worth. What do you have to lose? Your hard earned savings if you hire some of these other companies that seem to have a high rating. You never know - even a blind squirrel can find a nut.

Tim and Sarah S.
08/2012
5.0
basement waterproofing
  + -1 more
unknown
Description of Work: WE had our unfinished basement inspected after we witnessed some flooding. They quickly identified the source and gave us a way to fix it. We were advised on preventative measures. The verbal report was great. We also received a written report with estimates. We were very happy with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Response from The Foundation Expert
I'd like to again thank these members for taking time to give me an honest review. At the end of this inspection, I walked out, looked at the member's vehicle and saw VT for Virginia Tech - an engineering school. I walked back, asked him what he did for a living - "I'm an engineer." I guess I passed his test. This was one of the few homes I have inspected with over 45 years that was almost in immaculate condition. His basement flooded so the first thing I did was perform a hose test on his stairwell and interior drain - they both flooded within seconds. Solution? Have it snaked, see if that works. If not, we would then have to install a drainage system with a sump pump to extract the water. But first, snake it. Why spend the money if you don't have to. I see so many nightmares, where the Realtor, Home Inspector, the 'Flipper" are deceiving new homeowners - where I am perceived as the "Grim Reaper" - that it was truly a pleasure to state "you made an excellent purchase." They had just bought the home. Right now in DC, I am encountering nightmare after nightmare. Be prepared - I am going to produce a reality show called America's Worst Contractors - and this area is inundated with them. Be careful before your purchase - invite an inspector who truly understands residential construction and isn't working for the selling realtor - in my opinion, the majority of inspectors and realtors are bent - look for the few gems that are out there. Please be careful before you leap.

Anton S.
03/2012
5.0
concrete repair, basement waterproofing, foundation repair
  + 1 more
but a
Description of Work: Our Basement was an absolute disaster! Over the years (the house is 40 years old) clay backfill under the carport and against a basement wall had pushed that wall off it's footer. It had been repaired 30 years ago with bracing and French drains, but the problem had returned and had gotten much worse. Every time it rained, we had water. Not seepage mind you, but a regular gusher that should have had it's own name! We called six companies to have a look, many of which never called us back. Two did and the one we went with, The Foundation Experts, were the only ones who said: "We have no idea what the problem is until we look at what's behind that basement wall." Sam Weisgal was very open with us about just how serious the problem was. He suggested they come do some test digging in the basement with no obligation to us and at minimal cost. We agreed. The integrity of the house was being compromised and the repair could not wait much longer. After discussing options with Sam and Dan, the job supervisor, we decided to go ahead. Over the Holidays and into the New Year the work was done. The car port and house were braced and the concrete torn out. The car port had a large open air space under it as the ground had subsided over the years. The length of the basement wall (30 feet) was dug out, by hand mind you, to a depth of 8 feet, and the clay hauled off. The old block wall was removed, The original footer was examined and found to be in good shape. A new wall was built in it's place that was braced through the center of the wall. An external drain system was installed that connected to the existing sump pump and French drains repaired. The block wall was coated in rubber and sealed. Many tons of gravel were brought in to fill the gapping trench. Luckily, due to the mild winter we were able to have the carport re-poured after a waiting period. The house bracing was removed and the work areas cleaned. We could not be more happy with the result or with the service received form The Foundation Experts. They were just stellar!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$24,000

Response from The Foundation Expert
These members who were a real pleasure to work with had a wall that needed to be completely rebuilt - 30 feet by 9 feet deep - they posted pictures I believe. It was not an easy job, but it was the only solution, after 3 or 4 companies had already stolen her money with solutions that were ridiculous once you understand engineering and foundation repair. I took one look and knew immediately that this would cost a bunch and they had to do it. No choice or lose the house. They had been getting duped from "waterproofers" selling them drain systems when their wall was crumbling. I encounter these situations every day, all year long. And there's the problem - where do homeowners get that education? Certainly not from a salesperson looking for a commission. You can find a serious education on our website or by contracting with companies who should not be in business let alone fixing foundations. This job cost them $25,000 which was all they had and we lost about $7500 in spite of the high price tag. This happens sometimes. Sometimes you underbid a job out of compassion or error and the results are the same. Except in this case, it was worth doing. I felt good returning their home to health, and they'll sleep soundly from now on without worrying about a wall that was ready to collapse.

Arlene H.
01/2012
1.0
foundation repair
  + -1 more
They did not call me back.
Description of Work: I called them to redeem a Big Deal coupon.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Foundation Expert
Imagine my surprise yesterday (Jan 26th), when, without any advance notification by Angie’s List, they did this BIG DEAL which was scheduled for the second week of February. I have the email From Angie's received on Friday, Jan 20, which states “in a FEW WEEKS it will go out on February 7th.” So, after receiving a total of 81 big deal coupons from Angie List members, and 162 emails telling me this, (my emails are copied to my mobile phone so as to drive me crazy or crazier as it may be) and receiving over 70 phone calls (which is my normal day, my phone died and I missed about 40 more calls – thank heaven). This morning, I logged into my Angie’s List account and was shocked to see that this member decided to give me an F for not responding to the coupon within 3 hours. You’ve got to be kidding me. I immediately called Angie’s List and the representatives there told me they too were shocked, that they had never experienced a ‘member’ sign up, expect a response within less than 3 hours (it had to take her some time to refund and write an unfair and unwarranted reply, and I’m holding my tongue here), and then do what this member has done. “Normally, our Big Deal contractors don’t even reply within the first week”, I was told. Welcome to DC – I, myself am busy. SIX months since the Earthquake and two hurricanes, then 30 days of rain proceeded by a week of rain – I’m busy to say the least. Not one day off in this time period, over 750 inspections in this time. Look at my reviews, please. That’s the result. Hundreds of projects completed, no complaints anywhere to be found – check anywhere – and about 5 out of 100 customers are kind enough and considerate (Bless Them) to give me an honest review. An HONEST review. We are a foundation and structural engineering enterprise. My engineers sometimes write 15 certified reports in a week regarding failing foundations. This Angie’s Member signed up, called my office twice within 30 minutes, and within 3 hours requested a refund because I did not reply (while inspecting two homes in Jessup, and then in Burke, VA). Well, I did reply. I sent an email to every one of the 81 members who requested the BIG DEAL, including this member, the first day, sometimes within minutes of purchase. So, is this a review you can trust? Call me – my direct line is (443) 742-7801, right there on my profile. I’m available always except when I have passed out from exhaustion trying to stem the tide of unethical, dishonest, corrupt contractors taking the homeowner’s money, and helping those whose foundations truly are structurally unsound and basements and crawl spaces which look more like swimming pools, or worse. Interior Drain Management Systems when your walls are cracked and water is coming through? Look out, be careful! We tell you the truth. Can you handle it? People are giving me an F for not responding, not calling back, and certainly not doing any work. Sheesh……Give me a break, Angie List members – if you expect a call back the same day (which I usually do) please, please, please call a waterproofing company which has a telemarketing room and 15 salespeople to pressure you into a sale. We’re an HONEST company, doing excellent work. We do not have salespeople – We have owners and project managers who may explain what’s going on, and you are more than welcome to accept our proposals, but we don’t sign contracts in your home, we are NO PRESSURE, because we are not home improvement sales people who give FREE estimates. We are experts who charge for Foundation and complete residential Inspections - $350 to give real diagnoses, findings, conclusions, recommendations, exact pricing, not estimation, and honest excellent work. Check the REAL reviews. ($475 for Certified Reports) Please, you decide – is this really a review you can trust?

Tosha L.
11/2011
1.0
basement waterproofing
  + -1 more
They have yet to return my call
Description of Work: Had hoped to start by getting an estimate, however, I left a message and have yet to get a return phone call :o(

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

Response from The Foundation Expert
As a company owner, you wonder when someone is going to complain, and then you wonder, is it a legitimate complaint. Legitimate complaint meaning they were truly a customer and have a valid gripe. I do accept that The Foundation Expert is very busy - Angie List members seem to trust us and we do great work so I personally get about 3-4 calls every day from Angie’s List members. People want an expert, not a salesperson. Throw in an earthquake, two hurricanes, weather reminiscent of Seattle, and as a result, The Foundation Expert does a large volume of foundation, basement and crawl space inspections. So is it possible that someone called to set an appointment and we booked it and didn’t show? 0.00001% maybe. Not showing up? Not calling? That is not our pattern. It may happen by mistake one day, but certainly not with intention. And if you think we did, then we also apologize because perception is reality. Please, forgive us – we don’t often make mistakes, and never intentionally. But please, let us take these two complaints that magically appeared at the same time on the same day, from two people I’ve never spoken to or heard of, never done work for, and I am the only one who sets appointments. I don’t recognize either complaining member; this member, , like member above – never spoke with her. Although she's complaining, she states she'll use me again. Hmmm. Says she called, but didn’t receive a call back. I accept this possibility – The Foundation Expert like most companies and individuals in this DC Area, are very busy; the people who answer the phones are usually busy, the website sometimes has a glitch and doesn’t accept someone filling out the form – I’ve heard that complaint before that the form didn’t work. But why complain? If you truly are in need of our services, Call us back – or email. Try us – we usually answer, even late at night. But if that is what occurred, and you slipped through the cracks without a call back, we apologize. Please forgive me. Sometimes people’s voicemails are deleted or skipped over. Messages get lost. You may read our reviews and think we’re perfect, but I am very far from that pinnacle and the people in my company have a ways to go as well. But if you look at our history, you'll see a dedication to excellence in what we do. We have to date, 10 excellent reviews – that is not easy to accomplish - I probably completed 100 projects to earn those 10 reviews as people like complaining more than they like praising. Great reviews do not come easy, and the work we do is some of the hardest in existence. To have two people, see above or below - to have two people, complain on the SAME DAY, at the same time, with the same complaint, is a little too coincidental. I feel as though another company may be manipulating the Angies' system to harm my reputation. Or they’re complaining possibly about another company which claims to be a foundation expert or experts. Last, we don't do FREE ESTIMATES, which is the last reason I’m a little suspicious about these two complaints. We don’t use that term in our business. Free estimates is a ‘sales’ gimic promoted by companies who will come in, find a way to spend your money, and ‘work up an estimate.’ We charge to inspect your foundation. If you ask, I’ll tell you we do free consultations, but we do charge for our inspections since they are actually real inspections by an engineering company. We sometimes do a free inspection. If we’re to be considered as a contractor, we’ll take a look, determine what the problem is, what the solution is, and then work up a free quote on a project. So when people ask about estimates, my first question is – do you know exactly what work needs to be done, and if so, who told you so. We give exact quotes. And we tell people this – we tell people that we do not do free estimates - we'll come out, diagnose and tell you what your problems are, why they're occurring, and how much it would cost to fix those problems, but it won't be estimation. Plus, it will be a solution that does the work correctly since we put our names and reputation on the line, every time. And it will sometimes cost you $250-$475 for that initial inspection. Do us a favor – if you call or email or fill out a form on our website, and you don’t get a response in one day, please, please, please… call or email back. We work hard to generate these excellent Angie’s List member responses – that last thing we want is to miss an opportunity for another great review.

Contact information

8300 Greensboro Drive Suite L1656, Mclean, VA 22102

www.thefoundationexpert.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM
Saturday:
11:00 AM - 4:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Basement Waterproofing,
Foundation Repair,
Structural Engineering,
Home inspection,
Concrete Pouring and Repair,
Basement Remodeling,
Drain Pipe Installation,
Drywall,
Egress Windows,
Finished Carpentry and Woodworking,
Wells and Pumps,
Stone and Gravel

FAQ

The Foundation Expert is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 11:00 AM - 4:00 PM

The Foundation Expert accepts the following forms of payment: Check,MasterCard,PayPal,Visa
No, The Foundation Expert does not offer free project estimates.
Yes, The Foundation Expert offers eco-friendly accreditations.
No, The Foundation Expert does not offer a senior discount.
No, The Foundation Expert does not offer emergency services.
Yes, The Foundation Expert offers warranties.
The Foundation Expert offers the following services: Basement Waterproofing, crawlspace waterproofing encapsulation, foundation structural repair, foundation, structural inspections, crack repair,
Handyman services for first time customers.

Contact information

8300 Greensboro Drive Suite L1656, Mclean, VA 22102

www.thefoundationexpert.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 9:00 PM
Saturday:
11:00 AM - 4:00 PM