Mastercraft Floors

My experience with this company was uncomfortable and disappointing. I found Marc to be dismissive and rude when I called to follow-up on an email thread. He asked us a number of questions (via email), which we took time to answer, and then he simply did not respond. When I called to follow up, he said he "was not interested in the job". I got the sense that Marc simply did not value our time. He was rude and condescending. When I followed up with Marc via email, to share my perspective, he told me that he was not dismissive and he "meant no disrespect". He then shared that he "got the feeling" we were asking more than one company quote for the work. He said "those" jobs are "typically not a good use of my time". I am not sure how to feel about the fact that this company is disinterested in working with informed customers. The next company I called was helpful and we are hiring them for the job. There are a lot of flooring companies in Virginia and I feel life is too short to work with people who are unkind.

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