Valley Waste Disposal LLC

Valley Waste provides very good service. They are responsive on the phone and we've never had a problem with them. We've used them for 10 years now.

Have liked these guys for a while. But I'm very disappointed today. Today I learned that they are skipping the next pick-up entirely in order to give their drivers a four-day weekend for Christmas, and then delaying the following week's pick-up from Thursday to Friday. I think it is great they are giving their drivers a long, Christmas weekend. But I don't think leaving 40% of their customers (everyone who has a Thursday or a Friday pick-up) to manage 15-days of trash during the holidays is even fair customer service. They could have created other options, but didn't. Other options would have meant paying the drivers overtime to pick-up a day earlier, or on another unscheduled day. And they chose not to provide service instead of dealing with the expense or the scheduling challenge. That means Joe & Gwynanne Rogers, who own the company, get to appear generous to their drivers. Meanwhile, almost half their customers will deal with no pick-up next week, and a delayed pick-up the following week -- 15 days of accumulated trash and garbage during the holidays. Feels like I'm the one being generous, and without being asked. This was very short-sighted, and from a company that loudly claims to provide great customer service.