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Custom Upholstering & Total Restorations

Furniture Refinishing and Repair, Upholstering, Antiques,

About us

Custom Upholstering and Total Restorations has been a family run business for nearly 40 years and maintains a long standing tradition based on training, inherited skill, and experience. Custom Upholstering and Total Restorations offers furniture repair, refinish, and restoration with an emphasis on antiques. Lawrence Andes, proprietor, his son, Craig, and two long-term employees, Gene Hensley and Gina Krytusa, expanded the association through providing window treatments, bedding, slipcovers, and other soft furnishings for the home. With the many services we offer we have developed the rich blend of traditional services customers enjoy today.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

furniture repair, refinish, and restoration with an emphasis on antiques, custom window treatments, bedding, slipcovers, draperies, and other soft furnishings for the home, we are a Hunter Douglas Priority Dealer servicing DC, VA, and MD, we repair press cane, hand woven cane, rush seats, chair gluing

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.26 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
3.8
professionalism
4.3
responsiveness
4.2
punctuality
4.2
Showing 1-6 of 6 reviews

John M.
12/2022
1.0
window treatments
  + -1 more
At the end of July they agreed to make valances for my kitchen. I gave them over $300 worth of material in August and a check on August 18th, 2022. The check was cashed on December 5, 2022 and I have not seen my valance, the material or my money since. They have not returned my calls and the business is closed each time I go there. If they are not crooks I would like them to explain what kind of humans they are.
Description of Work: To make valances for 3 windows. I provided the material and a $500 deposit.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Response from Custom Upholstering & Total Restorations
Unfortunately, the customer provided measurements were always followed by question marks and uncertainty. We did not want to cut a customer's fabric without firm dimensions. We were going through several issues on our end causing delays, i.e. cancer treatments, illnesses, etc.. We and the customer spoke on the phone and emailed regarding the job several times trying to come up with final style and dimensions to no avail. The customer then came into the shop to drop off information and a deposit. Since we had something in the customer's writing, we proceeded with the job. We notified the customer via email regarding delays on our end and she seemed to understand. We are saddened to hear about the review but beating cancer trumps work every time. She left a voicemail on Craig's cell 12/14/2022 requesting them for this weekend and he texted her today saying she can pick them up Friday afternoon.

David B.
08/2017
4.0
furniture repair
  + -1 more
Craig explained what needed to be done and how he'd do it. I left him the 6 seats and 6 weeks later I picked the up. They looked and felt very well and they all fit back in the chairs. Craig also explained how to clean the wood chairs themselves and which products to use.
Description of Work: Rebuild and recover 6 chair seats of an old Stickley Bros. mission dining set

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

MICHAEL M.
08/2015
5.0
antiques, furniture repair, upholstery
  + 1 more
Craig provided turnkey service from pick-up to delivery (Arlington). The final price matched his quote, and he finished the project according to the agreed upon schedule. He worked with the fabric I provided and trimmed seams as I requested. Importantly, he employed the same methods and types of quality materials used when the sofa was new (no foam cushions) so the finished product is true to the original.
Description of Work: Complete restoration and re-upholstering of antique sofa.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Christine L.
04/2014
5.0
furniture repair, upholstery
  + 0 more
My experience here was fantastic! I contacted Craig via email and he responded promptly giving me a rough estimate. I set up an appointment to drop it off and was so at ease when I got there. The chair originally had a floral pattern fabric, that I assume was popular in the 1940's. The springs on the seat were completely shot and part of the wood on the arm was damaged from a dog chewing it. I went in with the idea to reupholster the chair with a neutral zebra fabric, but I admit I was a bit nervous about presenting it. Boy was I surprised at the excited response I got! We spent a good half hour going through different color and fabric choices. Finally I settled on one that was easily cleaned and durable. The fabric was on back order so my project took a few months longer than I expect it would have otherwise. I did not have any time constraints so it worked out perfectly. Overall I had such a fantastic experience and am currently saving to have my antique camel back couch refurnished there as well.
Description of Work: Complete restoration of antique platform rocker.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

wilmer M.
02/2014
5.0
furniture repair
  + -1 more
Craig helped me with the information to put the claim in with the insurance and he thought of including items I wouldn't have thought of. He did a fantastic job on the table top and didn't have to even refinish the leaf. The chairs had to be recovered and they looked just like new. He brought a lot of fabric samples so we could do everything in our home. He picked the items up on a Saturday and delivered them on Sunday for our convenience with no delivery charge. He was so nice and so professional. I would definitely recommend him to friends and use his services again.
Description of Work: I had water damage on my kitchen table and chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Lori P.
09/2011
5.0
furniture repair, upholstery
  + 0 more
Craig did a great job with everything. He came to my home, did all the measurements and installation right there so I didn't have to haul my cabinet into the store. Regarding the chair, he took that back to his shop, disassembled, laundered the pieces that he removed, and fixed my springs. The slipcover has yet to be delivered but I know it is going to look fabulous...they spent three hours at my house measuring/cutting the fabric. This is a wonderful, family-owned business...local...charming. I'm looking forward to my next project.
Description of Work: (1) Shelves were bowing in my china cabinet; (2) Family Room chair had broken springs, broken foot, and the pillow padding was a mess; and (3) Had a slipcover made for a loveseat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

    Contact information

    8344 West Main St, Marshall, VA 20116

    www.Total-Restorations.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Furniture Refinishing and Repair,
    Upholstering,
    Antiques,
    Window Treatments,
    Cabinet Refacing and Refinishing,
    Windows

    FAQ

    Custom Upholstering & Total Restorations is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    Custom Upholstering & Total Restorations accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Custom Upholstering & Total Restorations does not offer free project estimates.
    No, Custom Upholstering & Total Restorations does not offer eco-friendly accreditations.
    No, Custom Upholstering & Total Restorations does not offer a senior discount.
    Yes, Custom Upholstering & Total Restorations offers emergency services.
    Yes, Custom Upholstering & Total Restorations offers warranties.
    Custom Upholstering & Total Restorations offers the following services: furniture repair, refinish, and restoration with an emphasis on antiques, custom window treatments, bedding, slipcovers, draperies, and other soft furnishings for the home, we are a Hunter Douglas Priority Dealer servicing DC, VA, and MD, we repair press cane, hand woven cane, rush seats, chair gluing

    Contact information

    8344 West Main St, Marshall, VA 20116

    www.Total-Restorations.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM