VHI Inc. Industries

In the 6 months I have been with this residental trash service, they have not picked up 3 times. When called to ask why, there is no reason given, just an apology. The trash can is rarely completely emptied. They changed the pick up day for recycling and never notified me. Sometimes they leave the trash can or recycle box blocking the driveway. Overall, this company's service is the worse I've ever experienced. I've been with two other companies in this area that gave great service, but I switched to cut cost. Little did I realize I was also cutting service.

I've been trying to get a copy of the contract or at least some information from them since March 20, 2013, and so far, I have no copy of the contract, and no one will call me back. They say its "lost" or "mislayed" I called "Walter" again today, who is the person I was told would take care of this. I've called him several times, and only last week he said that he thought someone else was going to take care of this, but that he'd get back to me. I left a message this morning, and I still haven't received an answer. In fact at 9 am, no one in management was in the office. Today I also made several calls to the owner of the company, who I was told usually came in at noon. Its now 1:30, and he's still not in. Whoever answered the phone told me that he doesn't ever tell them when he's coming in, but if he does, its usually by noon. How do you run a company that way, when your employees have no idea where you are. Just to be clear, our prior condo management company could not find a copy of the contract either. As far as the service itself, our dumpster had a broken wheel for weeks (2nd time), and because the driver drug the dumpster, there are gouges in the pavement. Pickups were inconsistent and no one would ever alert us if there was going to be a delay. Our Board agreed to cancel their service (since we apparently don't have a contract anyway) and we now have a new company who seems very eager to keep us happy. I would never recommend VHI under any circumstances.