Springbrook Appliance LLC

Let me start by saying that I love small businesses. I know what it takes to run a business and I know the challenges business owners face. I am a huge cheerleader for a business that just starting and I tell my friends, my clients, my neighbors, you name it. And often times I can and do overlook some things that may not be top notch and extend grace and understanding, because I know being in business for yourself is hard This time, its is with a sad heart that I have to give this ["bad"] review. The review is not based on the quality of the work, the young man that owns this business is a total Class A, hard working, professional, and totally willing to go above and beyond to make things right. This review has EVERYTHING to do with the person who handles the appointments and in charge of answering the phone. She has terrible people skills. The first time I spoke with her a few montha ago, she had a "tone" - I didn't say anything and pretended like nothing happened. The technician came over, did a great job and I was very very pleased. My clothes dryer started acting up yesterday [Sunday] and I am like, I'll give so and so a call but I will wait until tomorrow morning to do so. Around 8:15 I called, I got a recording asking to leave a message. I left a brief message with my name, number, and reason for my call; I always try to be as pleasant as possible. Around 10 a.m. I get a call, I run a business so I answered with my busines greeting. It was the lady who is in charge of answering the phone for this appliance company on the other end. The phone call went something like this: Me: Thank you for calling, this is so and so, how can I help you? Lady: You called and I am calling back [insert attitude in her tone] Me: oh who is this? Lady: Brookside Appliance [with a tone] Me: oh great, you got the message I left on your voicemail, right Lady: I don't check voice messages, I am just calling back [more attitude in her tone, she sounded annoyed that I even asked] Me: [I got a little ticked off by her tone and said] oh, when my clients call and leave a message, I check my voice mail so that when I call back I know how to address their needs or questions Lady: You know what, I am booked and I am not taking any clients [super "attitudey"] and hung up on me. Now I know there's a close relationship between the 2 [Lady answeringthe phone and the Technician], BUT if she treats everyone like this, it won't be too long before she is NOT booked and begging for business. I feel so bad for the gentleman because HE is a super hard worker, and perhaps its time to think about hiring another person with phone manners so he grow his business and thrive.

Springbrook Appliance came to my rescue once again! Temperatures inside my refrigerator were rising and after some troubleshooting, I determined a small re-circulation fan in my 4-year-old GE refrigerator had seized. After researching amazon.com and a few other websites to find the part, I contacted Jameson late in the day on a Friday to see if he had the part in stock as the other locations could not deliver for over 7 days. Jameson responded within an hour and much to my luck, he had the part in stock! He was able to get it to me within a few hours, saving my weekend and preventing a lot of spoiled food. Thank you very much!!!

Awesome service!! Our refrigerator was intermittently running louder than normal. On the first visit, refrigerator wasn't making noise that I called about. Jameson took hours to try to get the refrigerator to make the noise while he was there. He took the some of the refrigerator apart and narrowed it down to 2 fans. He patiently explained his findings to me and stated that because the noise never came during his visit, he wasn't 100% sure which fan was making the noise. He proved to be trustworthy when he was honest that because of the lack of noise, he couldn't be 100% sure and didn't want us to waste money. As a customer, I REALLY appreciate that, as some repairman would have just taken a guess, charged us, and potentially left us with the same problem. I decided to pay him the trip fee and call him back when the noise came back and hopefully it would still be doing it when he returns. Sure enough, the noise came back in a few days and his assistant was able to quickly confirm which fan was the problem. His assistant even cleaned the glass shelves before putting the parts back together. I'm thoroughly satisfied! This is now our go to appliance repair company!! We will be recommending to our neighbors and friends.

Springbrook Appliance provided very responsive service and had knowledgeable and friendly staff. Pricing was more than fair and gave us plenty of options. I would hire them again for the next repair, no question about it.

They were very good, they replaced a tube and put in the old filter and everything fine.

Jamison did a great job and was able to fit us into his schedule very quickly. I called him to schedule the appointment on Thursday evening and he said that he could try to come by on Friday, or Monday of the next week. Thank goodness, he was able to get here late on Friday evening. We had been experiencing a lot of noise coming from behind the microwave for about 6 weeks and saw a bird going in and out of the outside vent. Another company removed a large amount of debris from the outside of the house and replaced the vent guard, but couldn't reach all the way down into the duct work where the greatest majority of debris was piled up. Jamison removed the microwave and the birds nest was crammed right up to the exhaust fans on the microwave. It was disgusting and stinky! We removed all of the debris (and there was A LOT), disinfected and sanitized the vent and replaced the duct tape around the opening. He removed the fan housing which had become clogged with debris. Upon cleaning the microwave was reattached to the bracket mount and everything is good as new! We were very happy with Jamison's work and we will certainly have him back for any jobs we have in the future. We highly recommend him!

refrigerator repair

very well. Jameson was on time and very polite. He completed his job within one hour. I will definitely hire him again.

Overall it was a good experience and was done quickly and professionally. He diagnosed the problem within a few minutes and had the parts ordered and repaired within a week. I would definitely recommend and use Springbrook again

Great. He diagnosed the problems and fixed them..He was couteous and very professional. I got his information and will call upon him for any future problems.

Jameson was GREAT! Fast, friendly, professional, very reasonable! Did what was needed. Not pushy and didn't try to upsell. Highly recommend! A++++++++++++

Great service! Springbrook responded literally within minutes of my service request. Turned out we had some faulty wiring with the unit. Everything was handled promptly and professionally. Kudos to Springbrook.

Springbook Appliance did an outstanding job from start to finish. Jamison Arrived on time, was both friendly and professional from start to finish. He completed the repairs expeditiously and at a reasonable price. We will certainly call him for any future appliance issues.

Outstanding service, came within hours, quickly diagnosed and repaired a refrigerator that wasn't working. Honest, knowledgeable, friendly - I would hire again for any of my appliances.

Everything went exactly as he said for my concerns. My washer works perfectly now.

VERY WELL.....

I placed a request for service through Angie's list and was contacted the same day by Jameson. He was able to identify the issue based on my description prior to arriving to our house. He came prepared with the parts we needed, he arrived at the scheduled timeframe, contacted us thirty minutes ahead of his arrival and repaired the refrigerator in less than one hour. We used an Angie's list ten dollar off coupon, but the total price was less than you would pay a commercial appliance rep to just show up! We would definitely contact Springbrook appliances in the future. Jameson is professional, experienced with all the brands, and super easy to work with.

Yesterday, my wife informed me that the clothes dryer wasn't getting warm, although the controls worked and it tumbled the clothes. I immediately suspected the heating element and searched Angie's List for an appropriate repairman. Jameson the owner of Springbrook Appliance Repair called me within 15 minutes. After discussing the problem with him, he confirmed that the problem was probably the heating element or the overtemperature thermostat. We made an appointment for this afternoon Jameson arrived exactly on time and quickly confirmed the heating element was bad. He disassembled the dryer rapidly and replaced the heating element While he had it apart, he used his industrial vacuum to thoroughly clean the interior of the dryer cabinet. Jameson is a skilled appliance repairman who charges a reasonable price. After discussing his work and other appliance problems I have had in the past, I believe that he is fully capable of repairing any laundry or kitchen appliance. I have added his phone number to my address book as a must call number for all future appliance repairs. I would highly recommend this company for any and all repairs. I live in an over-55 community and have listed Springbrook in our online contractor recommendation sections.

Jameson was very easy to contact, and was able to come for an appointment the day after I called. He arrived within the designated time window, and texted when he was on his way. He identified the problem quickly and had the parts with him necessary to fix the issue. He was very respectful, and took care to not damage anything while taking apart the dryer. He cleaned up everything after he was finished. I would certainly hire him again.

Technician was extremely professional and honest. Would definately hire again for all my additional home repair needs. He gave me options that would fit in my budget.

Excellent! I've used them many times in the past. They were always on time and professional. He's my go to guy! He is absolutely great to work with and he communicates the time before he gets there.

It was perfect. They were very professional, responsible, showed up on time, did a quality job, and didn't rush the work.

He arrive ahead of time and clean after themselves. He's professional and friendly too. He does all kind of appliance too like microwave ovens, washing machine and gas ovens, refrigerators etc.