Senate Termite and Pest Control

Quick response and very profession on the phone. Company did come out. Only critique was they did not notify me when they changed the date due to weather. So was not sure when the new date would be. Would have been nice to know for planning purposes.

Very quick response! Carlos came out the next day after the initial phone call. He definitely is knowledgeable and explained why he would recommend the quarterly program.

Quick response and honest assessment. They did exactly what they said that they would do.

Love it

Excellent initial service call. Provided great information about services. They've provided quarterly treatment and quickly responded to an ant issue as well as a snake caught in a insect strip.

They know what they are talking about

Great service.

They we were fine. I wanted to pay by check, they insisted credit card.

Very professional and knowledgeable.

the bugs and ants are gone!

Friendly, knowledgeable technicians

The company tried change their price the day of the inspection. On the phone they inform customers of a 1 year warranty, the inspector has the authority without consulting management to deny a customer the one year warranty.

Did seem very knowledgeable

Inappropriate personal questioning by the technician. I pay in advance and received invoice anyway.

I am pleased with the plan I have made the Senate get rid of the mice in my home.

An appalling experience, culminating in a belligerent employee repeatedly refusing to leave my house when asked - avoid this company. Sol Tucker came to perform an inspection as part of the warranty, following a liquid termite house perimeter treatment a year ago - that I had been told, without ambiguity, would be good for at least 5 years. The inspection lasted 10 seconds in my single unfinished basement room before he started trying to sell more products. He began by stating that the liquid treatment was only good for 7-12 months, maybe 18. I explained this was in contradiction to what I had been sold, to which he responded that I as a customer should know better with regards to the price of the product covering something for that length of time. I told him that I was frustrated at the situation and politely and calmly asked him to leave my house, which he refused. He then started ranting about how he needed to punish someone (an employee) and that he regularly terminates people without hesitation&. I told him that was not my concern as a customer, that it relates to the internal workings of their company and should not be put on me since it was not something I was requesting. I asked him to leave the house a second time, which he refused again. He then began to justify his refusal to leave by saying that he was just asking questions, and that if I were to come into his place of business asking questions he would not ask me to leave. I pointed out that the analogy was absurd and this was my home. Finally, after angrily requesting he leave my house for the 3rd time during a 10 minute period, he left, after calling me condescending and rude - despite that I had been 100% polite, and only raised my voice after refusals to leave my house... like a normal person would. The misrepresentation of the longevity of the termite treatment is a reason to stay away from this company, but it the repeated refusal to leave a customers house that is truly unacceptable and disturbing. This does not seem to be a rogue employee situation since Mr. Tucker claimed to be a senior employee having worked at the company for around 20 years.

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Very professional, great service.

I was pleased with their Program.

Still had bugs. Said they would come twice

Just started with them so far so good.