Rick's Iron Works Inc

I was struck by both the quality of the wrought iron work. So was the chief mason on the stonework for the steps who is now recommending Rick on his stone jobs where a wrought iron man is requested. My neighbor/contractor originally recommended Rick and has been passing the word for a decade, without ever having met Rick. Rick's Iron Works is less expensive than the competition at no compromise to quality.

Outstanding craftsmanship, on-time work, and professional customer service.

The grate did not fit the opening well at all -- it was not measured to cover the entire "length" of the opening, and left major gaps along the arc of the opening, nearly 2" gaps. Not very attractive, and appears shoddy. After the fact, Rick was very gracious in explaining that the grate wasn't going to fit exactly and that custom cutting of the grate would have increased the price significantly. But we needed to know that before the job was done, not after. As it turned out, we now have an eyesore of a problem (as we try to sell our home) in a very large, expensive custom stone patio that we didn't foresee. Sorry Rick, B for a reasonably good grate; F for communication.

We got a small custom powder-coated rail that is solid and looks good. Rick was responsive and timely. Regrets for this delay in my report. Thanks for your work!

Materials and workmanship were excellent and the work was performed in the timeframe promised. The railings have been in place now for 3 years and still look new.

. The installation went smoothly and professionally. It was installed in one and and they came out a few days alter to paint it. Very happy with the balcony and would use this company again.

Even though this was a very small job for this company, they treated me professionally and courteously. The drawer handle was repaired by them and has been in use for almost a year without any problems.

They did a great job. The work they did turned out looking great. They did it when they said they would. The staff presented themselves very good.

good job, will see how they hold up thru this and future woodburning seasons.

I will never use this company again. They were not good at communicating; returning phone calls or emails. They did not make the bannister that I asked for but instead changed my order to what THEY wanted but did not tell me they had done that until the job was installed. I was unhappy and so were my clients. The company also attached the handrail OVER an iron artwork piece which permanently secured the artwork to the wall. Ridiculous and poorly installed marking up the artwork. The company had to come back out and redo the install job. I had to ask them to reduce my bill due to not getting what I had originally asked for. Very bad customer service and the work was nothing special AFTER they corrected their mistakes. Use at your own risk!

They came out and discussed it with me. They nailed it, it was perfect. After a tree destroyed it they had all of the information in their system and were able to recreate it. I interviewed at least two other companies and they wouldn't allow me to use my own design.

After arriving exactly when they said they would for the estimate, Rick's Iron Works was able to get the job done on time and with a price we found to be fair and even on the low end of other estimates we received. The quality of the job was excellent, they even removed the existing medal that was embedded in the concrete. A very professional and positive experience.

Getting call backs and and an estimate was like pulling teeth. Instead of coming to the site, he asked me to send him a picture, off of which he provided (eventually) an estimate. However, in the end, once it came down to doing the work, they were professional, efficient, and did a very nice job. I would utilize them again.

They did a great job. They were very professional.

Their price was very fair, and they were prompt and professional. The workers were courteous and did a great job.

They came and did a measurement. They fabricated the iron railing in a short amount of time. They were able to do a really good job for us in not a long amount of time. We were very satisfied with the price. We would use them again.

Two employees from Rick's Iron Works showed up at our house on time at 10:00 am on August 27th. My husband showed them where we wanted the railings. They told him they would contact him with an estimate, but they never did. My husband attempted to call them once, but they never returned his call. If they didn't want the job, the least they could have done is said so--very unprofessional.

After obtaining this and several other estimates I did not go forward with the project.

The hand rails look great! They built it from scratch for us.

Work was performed as scheduled and completed on time.

Rick's Iron Works gave me a very reasonably priced estimate for repairing a wrought iron fence that I subsequently decided to remove. Had I decided to repair it, Rick's would definitely have gotten the job by virtue of their honesty and fair price.

The company had a backlog of work and it seemed like it took forever for them to get around to performing the job. But once they did, the work itself was outstanding. They went beyond what I asked for and painted the ornamentation once it was installed. The difference was visual and remarkable.

It went extremely well. They carefully measured and customized the ironwork to suit my specifications and stairs. They came out several times to measure and actually test fit before powdercoating and installing.

When I needed security bars, I had three companies come out, take measurements, and give estimates. Rick's had the best selection, and the best prices, especially given the ornate and complex design I'd asked for. Everyone at the company was very nice, and very professional. I received a proposal for the project, including hand-drawn diagrams of exactly what the bars would look like superimposed on a photo of my windows. Great experience so far. They told me it would take 4 to 6 weeks to create the bars, and that was about right, maybe a little longer. But, when they came to install the window bars, 2 of the 3 panels they'd made were the wrong measurements. They installed the one that was correct, and we rescheduled. Several weeks later, after hearing nothing, I called, and they quickly rescheduled another installation. This time, they hadn't brought the proper tools. They were able to install the second panel, though. Finally, another week or so later, they came back and finished the job. I'm happy with the results, but what should have taken 6 weeks and one installation day, ended up taking about 10 weeks and three installation days. I hate to complain, the price was right, the bars look great, and the installation team was extremely courteous and punctual. But the company seems a little disorganized.

My experience with Rick's went very well. The Rick's bid was lower than or equal to three other estimates that I had received, and they won the job based on the professionalism of their residential estimator. The estimator (Kenny) patiently talked through my design ideas with me, talked about various options, and then was able to locate specific design elements (i.e., collars) that I had requested, at minimal cost. They also were able to do the fabrication faster than other shops I had contacted. They arrived for the installation early in the promised window, and did a fast and clean installation job. The final price matched the estimate exactly. My only complaint was that the office did not call to schedule the installation, so they showed up at my door unexpectedly one morning. Fortunately, I was home! I suspect that this was a one time failure by the office staff, and not part of a pattern, otherwise they would not be in a good position to do business with homeowners (which is a large part, if not the majority, of their business). Honestly, though, there was little harm here: had I not been home, they would have had to come back at a mutually-convenient time anyway. I am now looking to have more iron work done on our property, and Rick's was the first phone call I made.