Omega Contracting LLC

Guys arrived on time and did an exceptional job and left the property in excellent condition.

Eric is so knowledgeable and professional. He was on time and was able to answer all my questions, was very kind, knowledgeable and professional. He showed me the videos from when he was on the roof and explained everything to me in a way that I can understand.

Everything went great! Work was done very well, the house looks great, and before any extra work was done(board was rotten and needed replaced) we were called and informed of it and asked to replace it. Everything was cleaned up very well also. Excellent job!

Omega Contracting has done a fantastic job replacing my roof. The team was punctual, efficient, and done a quality job. Special kudos to Bairon Zambrano, the Project Mgr. He walked me through the insurance process, selection of the roofing materials, and oversaw the project to completion.

Great everyone was polite & professional finished work quickly

***AWFUL FROM START TO FINISH. This may be a long read, but please learn from my mistakes whether you choose Omega or another vendor. Please note I gave Omega over a month to address my concerns before posting any negative reviews. I sent Omega detailed pictures of every concern to ensure my claims could not be disputed otherwise. Unfortunately, only a few concerns were addressed, and Omega failed to bring out an inspector on two (2) occasions to address my other concerns. Basically no major resolution occurred and therefore I decided to post a negative review. The entire process from the sales to installation was unacceptable. If I had not kept an eye on the installation, I would have been the average unsuspecting consumer not knowing how poorly the install was. My detailed complaints are below in chronological order: Incorrect Shingle Selection - The salesman told me shingle selections came from a catalog solely based on COLOR only. That is incorrect! I reached out to the shingles vendor [i.e. Owens Corning] myself, where they confirmed my suspicion. In actuality, the salesman was very misleading as he should have stated all shingles have different quality, prices, patterns, construction, etc.. NOT JUST COLOR! After the install and physically seeing samples, I quickly realized I would’ve installed something else. Bummer! $50 Shingle Samples - The salesman denied me a sample of the shingle I selected. Finally, he agreed to provide a sample at a whooping cost of $50!! Therefore, I did not want to pay that additional charge and “trusted” the salesman to proceed with the sale. A great error on my end! When I spoke with Owens Corning, they told me samples are free. Also, speaking with Omega after the install, Omega said they have plenty of samples around their office and could not explain why the salesman wanted $50. Shingle Delivery During Heavy Rain - I told the salesman not to deliver the shingles as heavy rain was coming. The salesman was very rude and snappy. He proceeded to have the materials delivered, and the materials were not protected from weather elements (i.e. covered with a rain tarp). It rained and the workers installed wet products. Anyone knows wet materials should not be used for installation. Who knows what that will inevitably do to shorten the longevity of my roof! Moss Growing on Shingles - I told Omega the shingles were wet. I sent pictures of moss growing on the shingles. Not only should wet shingles not be used for installation, but GROWING MOSS on the shingles?! When the wet shingles were placed on my roof, you could see water flowing down into my gutters. I asked the workers and they said it was perfectly fine and continued. Ran out of Material During Install - One of the materials (i.e. underlayment) clearly ran out. Underlayment is a water resistant and waterproof barrier installed directly on the roof deck for weather protection. When I saw this problem, I confronted the installers and they just simply stated “we ran out of material”. Then they proceeded and continued on. Unacceptable! Furthermore, underlayment has to be installed and smoothened out without wrinkles. For my roof, there were areas where the underlayment was wrinkled during the install, but they never went to smoothen it out either. Quickly Disposed Any Remaining Shingles - Based on my roof size, there were approximately 3 extra bags of shingles purchased. After the install, I asked to keep a few shingles from those extra bags and the workers told me they were immediately thrown away! I paid for those extra bags as part of my contract, and there were no shingles left for me to keep as a sample after the fact? That is unbelievable and seems VERY VERY SUSPICIOUS. Whether you proceed with Omega or another contractor, please learn from my mistakes and even feel empowered to stop your contractors if things are going very wrong! Good luck!

Went great showed up got right to work kept me informed what was going on Finished job looks great

I could not have been happier. Omega worked with my insurance company and they were able to get my roof replaced. The entire roof was completed in one day. Communication with my sales rep Chris was awesome and also with the main office. I would recommend them to anyone who needs roof repair/replacement. 5 stars.

excellent work. Reasonable price. Looked great when done. Definitely would recommend.

Crew was fantastic, my house was protected during build Including my brand new landscaping, good job at cleaning and customer service rep at the office was courteous and very helpful. would recommend to friends and family

I'm happy with the service provided. The people I worked with were very friendly, informative, and never hard to reach, making the whole process go smoothly within a timely manner. They're straightforward, going into detail about the work being done, what materials are being used, and gave a reasonable quote the same day. I enjoyed working with Omega and love how my roof looks. I would definitely recommend and contact them again for future projects.

Great! Daniel was exceptionally informative and a pleasure to work with.

This firm never contacted me directly. Received a notice phone call from Angie's list person suggesting if i wanted to talk with them she could place us on line together?? Not sure what that was all about. Declined phone conversation as no one from this firm reached out to me upon my submitting the work requested?

Omega did an outstanding job!! They were very personable!

They were amazing to work with. Their responsiveness was great and professional. Interactions by phone, text and in person were fast and accurate. Lived them!

Within 24 hours after a severe wind storm in March 2018, Alex came to my home to assess the damage. He is one of the most reliable, courteous, and professional workers I've ever known. Because I have also hired Omega to do my roof, I was quickly put on the schedule for replacement. Alex worked with my insurance estimator to make the process much smoother. During the roof replacement, a few of my window screens and sliding door screen were slightly damaged. I paid to have one fixed but Alex came and picked the others up and they were repaired with no hassle. I referred a nearby neighbor to your company too! He replaced his roof shortly after mine. I never got my referral bonus, but I did get immaculate and professional service. I would definitely hire again and will keep referring.

Allstate fumbled around, Omega patiently waited then promptly did the rooms exceedingly well.

It went well -- they worked well with the insurance company and even was honest enough to tell me when a roof was NOT needed! Very trustworthy.

This was the worst experience I have ever had with a contractor...and it is not over yet. If "Z" was the worst rating out of 26 letter grades, that is what they would get. At the very beginning of this, their material delivery sub-contracted company hit our brand new Lincoln and denied it. Omega was quick to step away as "not our fault". A few photos and statements later and the insurance companies sided with us...with a loss of value in brand new, less than 1k miles, car. Our 3200 sqft home was stripped and reshingled in 5-6 hours. I thought "great"...wrong. They left holes all in our siding where they installed new gutter down spout straps...in different locations from the original ones. This required another visit for repair. I also found the old gutter retaining straps...with my lawnmower and enough nails in my lawn to reshingle another roof. Fast forward a few months and it gets even worse. Our first good flash flood rain since we had the roof and our kitchen ceiling starts pouring water. I call them up to schedule an appointment. They said they would get back to me with an appointment time. While waiting for them to call back, my kids call to tell me some people are on our roof, with the homeowners not present. They were quick to throw down some caulk and declare it fixed, while I am in the background demanding them to get off our roof while my wife and I are not there. Well what about my ceiling drywall? Oh, we need to fix that as well? They schedule an appointment for a Friday...and never show up. I call them that afternoon and get the "my bad", and they schedule another appointment. They come out and repair the ceiling the following week, but then only want to paint the damaged section. That wouldn't be bad...if they could match the paint. I should have stood my ground and had them paint it. Instead I said I would just paint it myself. Fast forward a WEEK. Another flash flood rain and a leak again in the same spot. I call again and they again send people out to repair the roof. This time they remove the siding at the flashing and peel back the shingles. They fix the flashing, put everything back and say "we fixed it this time". I go up and take a look at the work and I am furious. It looked like a white caulk gun got in a fight with my gray siding. The siding was all crooked and rather that reattach it properly, they just tried to caulk it in place. I seriously wish I could attach the before and after video I have of my roof. They were supposed to repair my ceiling again the same day. The work crew says "we are not the one repairing that". So what does this mean? Another day off of work for people to repair my ceiling. The same crew that did the terrible patch on the roof was the same ones that repaired the ceiling the second time. I felt like it was like having an electrician repair the plumbing. They patched and said " we will be back". They come back an hour later and start doing some more work and it looked like they used a screwdriver to patch it instead of a plaster knife. I ended up going and buying the supplies myself to repair the ceiling due to the frustration. Sooo this is where the "Not done yet" part comes in. They were supposed to send their "siding guy" to repair the siding two weeks ago. When he didn't show, I called at 1530 and they were like "my bad", we can send someone right now. I waited around all day for the appointment and now you want to start. I said it will have to be the following week. I get the "okay, we will get someone else out there next Friday". That was last week...and they didn't show again. I am still waiting for a call back to get their "siding guy" out there to repair it. From start to present, I have missed 7 days of work...and it is not over yet. I would personally stay as far as you can away from this company. I would go down to Lowe's and hire someone from Lawn & Garden (who has never stepped a foot on a ladder before) before I hired them for work again. If they actually expressed some concern and took pride in their work, it would be one thing, but with their total lack of compassion for their craftsmanship being the result of damage to someones house is something completely different. Let us be reminded that the only reason we had our roof repaired was because of hail damage. It lever leaked until they touched it. I will try to find a way to come back and update the post with all of the pictures and video taken along the way.

It took 3 months from the estimate, working with the insurance company, ordering material and getting a date to install the roof. Omega did not do a good job of cleaning up. I called them, and they came back out to complete the cleanup. Additionally, they cut my internet cable. It took almost 3 weeks to get this resolved. The sales person did not explain to me that they would cut cables and I would be responsible for having the cable company to reconnect, and Omega would reimburse me for the charges.

POOR CUSTOMER SERVICE FROM FEMALE OFFICE MANAGER AND EDWIN: STAY AWAY!!!!!!!!! I attempted to hire these disrespectful crooks to fix my leaky roof. Edwin came out to my house and explained that the roof was leaking because the shingles needed to be replaced. I set up an appointment with my insurance company and called Edwin as I was instructed to do so to let him know the date and time that the adjuster would be there. Needless to say on the appointment day Edwin never showed up. I called and text him over ten times and I was completely ignored. the insurance adjuster waited 2 hours for him!!! I called the office and spoke with a female office manager and she promised she was going to call Edwin and call me right back...that call never came. I finally got him on the phone 2 weeks later and asked him what happen. His response to me was "I was going to come to your house, but then I got tied up with client that had more damage then you did, so I stayed with them! I knew your insurance company wasn't going to pay out that much money so I decided not to come. You can always go somewhere else and let another company fix your roof. We don't have to do it!!!" Needless to say I was stunned by his response and promptly ended to call. All these folks writing good reviews are not representative of how they are treating customers who they feel "are not worth it". In the words of Edwin "You can always go somewhere else and let another company fix your roof". He works as a project manager for this company and if he said that then I have to believe that these people are crooked and should not be allowed to touch another roof in the DMV area. STAY AWAY FROM THESE FOLKS.....

Omega was giving estimates as part of the storm recovery, and the initial POC, Kevin, was very user-friendly, so we decided to go with them. That is where the goodness ended. We were assigned a project manager, named Ky, to serve as our general contractor for the work (since Omega's primary focus is roofing). Not only was he lazy and incompetent, he was rude and yelled at my wife on more than one occasion when she questioned him about work progress. There were mistakes in the roofing job that had to be addressed twice, wrong materials were ordered on four occasions, and there was a severe lack of communication and follow-up when asked for updates. Ky actually sub-contracted some of the window replacements to himself and showed up at the house without any tools to install them. I had to use my own tools and help him install them (after he reordered them twice because he ordered the wrong products). The work dragged out through the summer, fall, and winter. We finally paid the last portion of the bill after the last work was done in January 2017. Fast forward to April 2018: One of the replacement windows has cracked on the inside pane (so it couldn't have been a bird strike or the like). We contacted Omega to perform the warranty work and have been getting the run around for two weeks. I sit here tonight for the second time an appointment has been missed to look at the window. We call the appointment line and they say someone will call us back, but they never do, and we have to keep calling them. Suffice to say I have left out a great many details for the sake of brevity, but let me end with this: If it were in my power to destroy Omega's business (figuratively) and ensure no other customers were ever treated like me, I would do it in a second.

did a great job all neat & clean

We had our roof replaced due to the storm which occurred last year. Danny at Omega was very prompt and courteous, explained everything that had to be done, and worked well with our insurance company (USAA) in order to make sure we had everything we needed to replace our roof. When the subcontractors came to do the work, they damaged most of our gutters, but Omega was very professional and quickly provided the funds to replace the damaged areas. Quick, professional, and honest.

My next door neighbor and I interviewed a total of 5 roofing contractors. based on price, quality of shingle and the warranty, Omega was the best price-point by far. the outcome was excellent automatic upgrade at no extra cost for the architectural shingle. the difference is all in who Manages the project. Ask for John Seipel as your Project Manager: John is smart and makes sure the job is well done. He is responsive in replying to your calls, emails or text messages. he is good at explaining alternatives and what needs to be done.