NV Waterproofing & Foundation Repair

The person who came to evaluate and give me a quote was excellent. The delay for the work was unreasonable and the date kept moving around. The quality of work seems fine. The administrative office seems confused and chaotic. The invoice did not account for my 1/3 down payment. I had to call several times for scheduling issues and payment.

Was delayed and disorganized office which tried to further delay the appointment. They also did not realized that I paid them a down payment and tried to charge me the whole amount at the end of the job.

I purchased my home in 2002. For the last 6 or 7 years I've noticed the signs of foundation settling. At first I ignored it believing that all houses settle some, but after noticing hairline cracks in the foundation walls, cracks in the dry wall around some doors and windows, I just couldn't ignore it any longer. After interviewing several companies, I believed NV Waterproofing had the plan that suited my problem most favorably. In late May 2018, I contacted the company. A representative came to my home and conducted an inspection inside and out to determine the cause and offered several options to resolve the problem and the cost for each. I choose to stabilize my foundation using push piers. I accepted the contract and contacted the company scheduler and got on the calendar for a start date. My project was tentatively scheduled for four days. Due to the need to dig down to the foundation footer, I asked that the project be started and completed in four consecutive days. The scheduler was flexible, easy to work with and kept me informed of potential start dates, After several false starts due to weather, the project was started on Sept 4. The team that started and completed the project was punctual, polite and knowledgeable. The field supervisor and the team leader kept me informed of what would be done and what had been done at the end of each day. They were all hard and efficient workers and completed the project one day early. The work area was cleared, seeded, straw put down and left in good order. Yes, I would recommend this company to a friend.

I hired them to install a large French drain with an outdoor sump pump in my garden, as the garden was getting flooded during heavy storms. NV did a great job. They performed the work quickly and to very good standards. They were on the more expansive side of the spectrum of quotes I received but so far it seems that this was well worth it. In addition, when the sump pump they had installed got accidentally damaged by a gardener a few months later, NV came back as soon as I called them and fixed the pump (for a reasonable price)..

This was a diagonal crack which the contractor filled with resin. The contractor was prompt and performed the work quickly. We have had plenty of rain since the repair and have not experienced anymore flooding.

Very well. Bruce was very professional and, above all, honest!

m in process of selling my house and I got dinged for what I originally thought were minor foundation cracks. I decided to have multiple companies come in and take a look at the issue. Company A came out and decided I needed a tier system costing 15K. I almost had a coronary. There were no signs that I had a major foundation issue so I found this a bit suspect. Next, I had Greg from NV Waterproofing come out do a visual inspection and take some measurements using his laser and level. In the end he told me I had normal settlement and to do nothing. Not even fill it b/c that way you can monitor it over time. I offered to pay them him for his time and he respectfully declined. I wish I had some work for him but I guess leaving a glowing review is the next best thing. I cant speak highly enough of Greg and NV. It makes me feel warm and fuzzy knowing their are good, honest business still out there.

This company is AWESOME. I was concerned about my property's water drainage/flow; I have an area that is constantly moist, collects water, and doesn't dry during the rainy season. In addition, I have a sump pump in the basement (we inherited the system from the previous owner) and wanted to make sure it was working. Bruce came out, walked me through all of my concerns. While the area that collects water could be remedied with a french drain system, he said I didn't need it for safety of my home. Then, he checked my sump pump (everything was working fine). I went to pay him for his time--and he DIDN'T charge me. What an HONEST company! He didn't sell me a system a didn't need and he didn't even charge me for his time. I know that if my sump pump system goes out--this will be the ONLY company I call.

NV quickly diagnosed the problem as a crack in the foundation and recommended a solution involving sealing with a resin based product under pressure. Work was performed on time. No leaks after several weeks. Initial inspector also walked around the house offering other suggestions for improved drainage. Did not try to sell unnecessary or unwanted products and services. Would definitely use again.

The guy was nice. He had been doing assessments for years. I told him about the mold issues that needed were remediated. Explained now we need to assess the why it happened. He looked over inside and out. Took 10 minutes. He said, he could not smell any mold and that everything was good. Nothing needed to be done. Two day later I found two leaky windows with mold in the wall under them. An entire wall full of mold in kitchen, and the brick at the corner of home was missing a 4ft high by 2ft wide corner. Exposing the entire foundation and heating board. Water had been rolling into the walls of the basement. The front of the home was on a negative grade as well. Not pleased at all!

Bruce spent over an hour inspecting our interior drainage system, our sump pump, our gutters, and our downspouts; moving our garden hose from place to place in search of a leak; and even playing T-ball with our toddler while waiting for the water from the garden hose to come out of the downspout drain at the curb. He was thorough and honest. In the end, he determined that the small puddle we had seen was most likely due to condensation. He recommended that we put 6 mil plastic behind the drywall before repairing it so that condensation will run down into the drainage channel. He also recommended that we run a dehumidifier into the sump pit. He answered our questions, advised us on how to rectify the problem ourselves, and didn't try to sell us anything that we didn't need.

Everything went exactly as explained and estimated.

Decided to do the work myself, but was impressed by the professionalism of their staff who met with me to discuss the project. Good company that I would use in the future.

The work went very well. We had to fix the drywall and the supports for the wall after the sump pump was installed which ended up being a cost we weren't quite expecting. However, we have since experienced heavy rains and our new systems work great! Definitely worth the money to give you peace of mind.

They installed a water pump and worked on drainage.

All went very well. We were relieved that there was no significant problem and appreciative of the helpful suggestions.

Throughout the process, NV Waterproofing was fantastic. I scheduled an appointment for Monday and Jim showed up on time to review my current system, give me recommendations and an estimate for performing the work. The whole process took about 15 minutes. Jane, their office manager, is great to work with. She is a delight to talk to, always cheerful, but to the point. The team that came to install the system were a bit late arriving, but finished the job in 3 hours, rather than the 4 that they had quoted, so can't really complain about that. They were very tidy, laying down runners from the front door to the area in the basement where the sump pump is housed and kept everything nice and clean. I really enjoyed working with this company. They were honest, efficient, and very professional. Recommended highly and will use them for whatever waterproofing needs I have in the future.

So I liked NV Waterproofing. I got estimates for both exterior french drain and interior and ultimately decided on interior because it was less expensive and less invasive. An exterior french drain would have required removing a number of paving stones and the stairs to my back porch. NV waterproofing was on time for the estimate and convinced me that interior would be fine for my purposes and half as expensive. I booked the job fairly far out because it wasn't urgent. The work was delayed by a few weeks but that actually worked better for my schedule and their office was very good about communicating with me. Day of the work they arrived a little late, around 10am but they stayed until 8pm and finished all the work in one day. My basement was spotless afterwards, the team did a great job on clean up and the installation looked very good. My one issue, which wasn't a problem but I could see it bothering others is that they didn't speak very much English. There was a manager who did speak Englishwho introduced himself for the beginning of the work and gave me his card but he left shortly after. I was a bit surprised he didn't come back later in the day to check in but everything seemed to go smoothly. I have about 4 feet of wall below ground level in my basement and water penetration in the brick wall that was leading to some molding. Had been several layers of waterproofing applied internally that was failing. In hindsight, I didn't realize that the dura-wall was a 4 foot panel that covered the brick behind it. Its not a very attractive look at all. It does however some with a lifetime warranty but I worry that I will not be able to observe issues with the wall/brick behind it. I can however put up drywall over it to improve the look but given that it wraps around to the side walls as well, I really don't think I want to cover all that brick. In retrospect, I wish I had gone with the exterior excavation. Especially since my basement ceilings are not standard height, should I ever have the opportunity to dig out, I'll have to have the drain completely redone. So my review here will hopefully help others make that decision! If you plan to cover your interior walls or don't care what they look like, this is great, cheaper option to the exterior french drain. And I'm really confident I won't have any waterproofing issues for some time...just wish I had done a little more research.

Sadly, I never received any follow-up after the estimate appointment. I even reached out to request the information two weeks later and it's been over 5 weeks and I still haven't received a response. Business must be so good they don't need mine. Didn't expect this from a company with such a good rating.

Mike came to determine the scope of work for the job and to give an estimate. I had wanted a couple of issues to be addressed with my pool and drainage around the yard. He gave me a couple of options to choose from and made some suggestions for how the job could be done. We agreed on an approach and he priced out the job. After the contract was signed it was a short wait for them to come out to do the job. Mike gave me en estimate of 2-3 days to finish the job. On day one when I came home they finished the trenching and left the job site in good shape. The following day when I got home the job was done and it looked like they had never been there. They put the sod back where they took it from and my yard was back to normal. The backwash drain worked as expected and my hope is that my drainage problems are.a thing of the past.

It was refreshing to talk to a contractor who worked with the homeowner to solve the problem in the least costly way. I will certainly call this company in the future and recommend it to anyone who is looking for honesty and professionalism.

During the estimate meeting, Bruce stated clearly that a foreman would be overseeing the work. The morning of the project startup, Bruce was onsite briefly but departed leaving a three-man crew. No backhoe showed up and no foreman. The crew spoke no English, and we could not communicate to them that striking the foundation with pointed shovels could crumble the old mortar and dislodge the stone. We called Bruce, who stated that the foreman would be out later. Subsequent discussions with Bruce left us unsatisfied, and he ultimately stated that the crew would backfill and "call it a day" . We then spoke with the owner of NV Waterproofing, and again did not receive satisfaction. We agreed that the foundation would be backfilled and our check returned. We already incurred the expense of having all our mature shrubs removed from along the foundation which are likely to die if left out of the ground for a prolonged period while waiting to schedule another contractor. We have used many contractors over the years for various projects, and this company is without doubt our worst experience to date.

I asked NV Waterproofing to come inspect my basement. It smelled musty and there was some mold. Long story short, Bruce told me that all I should do is wire brush the walls and get a dehumidifier. I was shocked! I was expecting him to try to sell me a $10K+ package of french drain, foundation sealant, etc. He didn't because I didn't need it. Consequently, if I ever need anything, I'm calling these guys.

We did use one company for my father in laws basement. It was NV Waterproofing. They were there in September of 2015. It was close to $14000. They could have just a little bit better communication between when you talk to the estimator and what gets done. It was clear when we talked to the estimator but when whatever the estimator didn't pass along to the people doing the work basically. We didn't shop around, we just got them based on their reputation. I don't know if that was the best price or the worst price or whatever.

Excellent customer service from start to finish. The estimator explained all the issues to me on the first visit and then followed up later to see if I had questions. The work was done as promised and in the time promised. The estimator and another supervisor visited during the work to ensure I was satisfied with the work and had no questions. Outstanding customer service and quality work.