NOVA Build Pros

I don’t think I’ve ever had such a shockingly bad experience with any company before in my life. These people make Comcast look like exemplars of customer service and competence. They were actually very responsive and helpful — up until the moment I signed the $25k contract, at which point they just disappeared. Between signing the contract and the start date for the renovations, I asked Nova Build Pros about the floors and doors we wanted literally seven times over the course of a month so that the materials would be ready by the time we got started. Nova Build Pros... literally just would not respond to my emails. Seven emails over a month, and they WOULD NOT respond to my questions!! Absurd. Finally I managed to get in touch with someone, but they just told me that we would talk about the materials when the renovations started and they wouldn't order them ahead of time. So the start date arrived, they had us move all our stuff out of the whole living and dining area plus the main bedroom, and they ripped out all our old floors. THEN they looked at the floors I wanted. Oops, they were back-ordered for two weeks! If only someone had brought this up earlier seven times! So at that point, we had no furniture and our house was torn up for no reason while we waited around for the floors to arrive (making it basically unlivable for weeks). Several other problems came up throughout the renovations that were pretty much exactly the same story — completely preventable, 100% caused by Nova Build Pros' incompetence and apathy. I'm writing this review a couple of months after it's all over, because I didn't want it to just be a hot-headed screed like I would have written in the thick of having to work with these people, but I still can’t get over how horrible our experience was. I wouldn't wish a renovation with Nova Build Pros on my worst enemy. I recommend running as far away from them as you possibly can.

We decided to postpone this project.