Monticello Pump Service Inc

Paul, and this company, are a waste of time. Paul has been giving me the runaround for three days. Finally got him on the phone for 5 minutes and he yelled some advice at me, I tried what he suggested and called him back as instructed and then he blew me off for the rest of the night. Never followed through , left me in a bind, and clearly didn't give a crap. I would rather a company tell me they can't help or are too busy then string me along for days. Don't bother with this loser, he's not worth it!

Was a flawless effort from the initial call on a Saturday morning to water pressure restored in 48 hours. The work was impeccable and the cost per our insurance company was below the DC/NVa market “...good value and impressed with their documentation...”. This was replacing a 1.5hp deep well system.

Smooth and professional...Jason was very personable and completed the job in the agreed upon time

Jason and his crew were exceptional. They were prompt and extremely professional. They were able to assess the problem and fixed the water line within an hour. It was a pleasure doing business with Monticello. We would highly recommend this company and would definitely use them again for any well issues.

Jason from Monticello Pump Service was quick to respond to my messages via the Angie's List app and we scheduled service the next day. Jason was punctual and very professional and had the new Sump Pump installed in no time. I would definitely recommend this company for water Pump services.

The owner Paul and his grandson Jason did a great job. Paul was very hands on and was present for the entire job. We wanted Gould pumps and were pleased to know that at one time Paul was the Gould distributor. Paul was very knowledgeable about the system and what needed to be done. It was a big job but they completed everything in a little over 4 hours. This was not an emergency. We decided to replace the original Gould pump system because it was 21 years old. Paul knew exactly what needed to be done and did an excellent job. They tested everything a number times before they left. Gould only gives a one year warranty on the pumps. Paul extended that warranty to 2 years. It is hard to get reviews for the ejection pumps so we hope this helps others. We would highly recommend this company. If we ever need emergency service we will definitely call Monticello Pump Services.

Jason and his Team were first class - responsive, timely, neat, and professional. He even tried to help me troubleshoot over the phone before coming out - who does that? I would definitely recommend them for any water-related need...they will not disappoint!

Jason was great. He patiently help me fix the problem over the phone. Monticello pump service will always be my first call for well and pump service.

Paul was extremely helpful! He troubleshooted the issue over the phone. He was extremely generous with his time and very knowledgeable. I really appreciated Paul's support. His support alleviated a lot of my stress. Thank you very much for being a professional and a gentleman!

They did great diagnostic work and were very helpful over the phone as well. I do recommend them. (I opted not replace any wiring, they spliced in the pump into existing wires). Having said that, I would use them again, because I know I'll get top notch service from guys I can trust.

Monticello Pump Service has been working on our system since 1994 which was before we purchased our home. I've referred Paul and his company to several of my friends because he is quick to respond (available 24 hours a day) and just always in a fabulous mood. I mention his mood because he knows the minute he picks up the phone, the person on the other side is already stressed. Paul tries to access the problem on the phone prior to sending anyone to your home to make a diagnosis. If he can walk me through a checklist of things to do.. he can do it with anyone. Sometimes he doesn't need to come out and it's fixed over the phone. If he needs to come out, he'll send J and go from there. When our water pump went out, it took a few times to get it right because the replacement pump was defective. I stayed on his priority list until the problem was fixed. We also had to file an insurance claim. Paul was very helpful explaining the process to us, as well as dealing directly with the insurance company. Monticello has a way of making you feel as if you are their only customer. Your family is their priority 100% of the time.

We had no water. Paul, Jason's grandfather, asked if we could make it through the night because they were already committed to someone else without water, saying they would be here ( Warren County) early the next morning. This not being a problem for my husband and myself, we agreed. Paul and his guys arrived by 9:00. Work was completed by noon. During the course of conversation we mentioned that the water pressure in the house was low. This was in part due to a slow basic pump motor and the distance from the well. Paul explained the computer system that increases the flow of water to answer demand, which we were impressed with. We were also impressed because he told us he wouldn't agree to market the product with his company until he had had experience with it. Paul installed the pump system in his home two years before he was satisfied with it's performance enough to sell it to his customers. It required a return visit to install the computers system which took about 2 hours. This time Jason accompanied Paul and did that instillation. Jason, like Paul, is very personable and professional. They taught us what to look for should trouble arise, and the remedy in that event, which was "call us! We'll be here". They did the work quickly and neatly. Honestly, it was nice to see them a second time, they are just nice guys!

Everything is fixed and it only took 5 minutes

I called on Sunday morning with no water pressure/water, I am on a well. Paul answered and over the phone diagnosed the problem, walking me thru some diagnostics. I sent him one email with a photo attached to confirm what I was seeing. It ended up being bad pressure tank switch contacts. I picked up the parts I needed at Lowes, and Paul was on the phone with me to ensure I wired it up properly. ALL THIS was conducted over the phone and it was successful, in about two hours I had water pressure back and was good to go. Paul DID NOT charge me a penny! As far as I'm concerned Monticello Pump is the place for any future issues I have. He does business the old fashioned and right way. Saved me a day of no water, I don't know a couple of hundred bucks at least in labor costs, and he was thoroughly professional. Pay no attention to the negative reviews, this guy is the man!

I called Paul and he was willing to assist me in troubleshooting, however I felt more comfortable having a professional take a look. I can rebuild a Chevy small block, but I'm new to well operation. After a minor glitch related to leaving a message on their web site, I called Paul on Monday morning and he had Jason and his assistant at my property that afternoon. Quickly diagnosing that the issue was in the well and not at the pressure tank or switch (or inside electrical), within the hour the plastic pipe, wiring (all 250 feet), and pump were all lying on the yard. The problem turned out to be shorted (abraded insulation) wiring while the pump was still functional. I was given the option of replacing the wiring and reinstalling the old pump or replacing with a similar or higher capacity pump. There was no sales pressure to choose a more expensive option. I decided that given the labor involved (and a new pump warranty) that it made the most sense to replace with a higher capacity (the pressure/flow had previously been marginal) and higher quality (the old pump was an ACE brand installed by the home builder in 2004). The entire job was completed in under three hours in a cold rain. I can't say enough about the responsiveness, willingness to answer my numerous questions, and professionalism of Monticello. It was old school and it is nice to see that it still exists.

Jason was very helpful he was friendly and informative. My husband was with him the whole time asking questions and learning from him. He and his assistant pulled up the pipe in my well, found the break in the wire and the improper doings of the first people that set up the pump. fixed it and put chlorination in the well to take care of the fact that the pipe was laying on the ground all over the yard while the pump was being diagnosed. My husband said he was friendly and did a great job. (they)

Charged over $3000 for a new $700 pump and a couple of hours work. Refused to re-evaluate/reduce charges for pump to a reasonable level even when provided with data confirming the actual retail costs of an identical pump.

We are so grateful to Monticello for all of the services they've provided to us. In the past 30 days we have had to replace our well-pump, our hot-water heater, and then our septic-pump. This sounds overwhelming but Monticello took such good care of us that the impact to our family was minimized. In each instance, Monticello first attempted to diagnose the problem over the phone and gave us guidance on how we might first attempt the repair ourselves. This happened both on weekends and late in the evenings, it didn't matter, they were consistenly patient, helpful, and always first attempted the least expensive repair option. All of the work was done quickly and within hours we were back up and running. Jason did all of the repair work and he was a consummate professional. Monticello was also prompt in providing information to our home insurance company which facilitated a quick claim on our end. Paul, the owner himself, even came to our home to drop off a septic pump when one couldn't be found immediately. He was on his back into town celebrating his 51st wedding anniversary with his wife, together they went to get the pump, deliver it personally, and then patiently explain all of the billing to us. This is service that you just don't see anymore and we are beyond grateful we chose Monticello for all of these repairs/replacements. We recommend Monticello Pump and Well to anyone in Northern VA for any pump, well, and/or water needs.

Replaced well pump. Tested water after.

We decided not to use the provider for the sump pump because it turns out it is covered by a home warranty. We asked them to perform the work associated with the regulator, but we were told that there is an additional "Service Fee" which we were supposed to pay regardless of whether work was performed. I told the provider that there was no mention of a service fee when I spoke to him over the phone. The provider asked if we expected them to work for free. Had I known in advance about the service fee, I would have made different decisions about the work that I wanted done. The service fee was in addition to the labor and parts for replacing the components on the water regulator for the pump. I think the provider was hoping that it would be emergency work. However, we use the well water as a backup water source. Do ask whether there is a service fee and what the terms of that fee are before having an employee come to look at your repair job.

What a pleasure to deal with during my period of self induced stress finding water pooled in my basement and a sump pump spraying water everywhere. We discovered our sump pump was malfunctioning and I called Monticello (Paul) Pumps on Saturday night. He was incredibly helpful and scheduled me for a Monday morning service call. On Sunday afternoon, I discovered water in my furnace area and naturally tied it to the sump pump issue. Paul was willing to send a service tech on Sunday, but advised that he didn't feel, based on my description of the situation, that it was necessary to send a crew and charge for the Sunday service call. He was a calming influence to be sure. Monday, promptly at 8 AM, they were at my door. They were terrific. They analyzed the problems, which were two separate issues, and resolved them. I couldn't be happier and they couldn't have been more helpful. They developed a customer for life by their honesty and thorough understanding of my problems.

Suddenly our water went totally dead--so we knew it was the pump or the control inside the house. Monticello installed it 7 years ago, so we called them. They were extremely helpful right from the start, showing me how to try various things to restore the water without a visit (and a charge). None worked, so then they came, as promised. The guy really, really knew what he was doing and had it fixed in one hour. I would definitely recommend them. I don't know if they are cheaper than anyone else, but I found them friendly and reliable.

Very very pressured and overcharged because we had an emergency.

I agreed to the high price of $1400 at the time, but believed it was way over a fair price. Afterwards I complained and asked for an itemized invoice. Monticello gave me a 5% rebate because I learned of them on Angies list, but while the $75 refund check came promptly, they never sent the itemized invoice that they promised. They were here a bit over two hours. On the plus side, Monticello was pleasant to deal with and prompt with service.m

Overall, I cannot even imagine hiring anyone else for this type of service. I highly recommend Paul based on his level of professionalism, no nonsense approach, and honesty.