Miracle Method of Fairfax
About us
We are a family owned company with 5 employees. We do not use subcontractors, so you will only see one of our trustworthy employees at your home or work location. We will work hard to earn your business and respect. Each job is priced individually, and we offer free in-home estimates. We are part of a nationwide network of Miracle Method franchises, the largest surface refinishers in the country, with 34 years experience in the industry. You will receive personal attention throughout the process. Additional contact: Brent Redfearn
Business highlights
Services we offer
& tile refinishing. Slip resistant surfaces, Bathtub, bathtub reglazing, bathtub to shower conversion, countertop, cultured marble refinishing, fiberglass tub & shower refinishing & repair, grab bar installation, limited mobility products, rusted tub & rusted drain repair., sink refinishing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 3% | ||
| 3% | ||
| 0% |
"So nice to hear about your experience. We strive to provide excellent service to all."
"Thank you for trusting your job to us. We appreciate you taking the time to let others know about your experience. We try to do our best every time, and know you will have many more years to enjoy your "new" tub. Please let us know if we can do anything else for you."
"Thank you for sharing your experience with us. We appreciate your support. The fact that you researched the differences in the refinishing process could only bring you to Miacle Method, so it's a perfect match! We strive to deliver the best in quality and lasting performance, so your room looks better than new. Enjoy your updated bathrooms!"
"Thank you for mentioning our showroom. You don't know what you're getting if you can't see it first. We think that's important. Your great experience is what we strive for every day. Appreciate your taking the time to share it."
"Honesty is the best policy. It's a company's reputation that sets them apart from the rest. Thank you for sharing how we exemplified honesty."
"We appreciate your support and letting others know of your experience. We believe in delivering superior workmanship and customer service."
"Thank you. It was a pleasure working with you on your project. Now your tub and surrounding tile area will be bright and fresh, and updated!"
"We have had several conversations, and while you wrote that no suggestion or support was offered, the fact is the color is what you chose, and the rounded edges you saw in a photo were not possible given the tight radius of your particular countertops. This was explained at the in home estimate, and again while doing the job, and after it was finished. Every time, your husband acknowledged he was told this from the beginning. I hope you will come to appreciate the updated look that was accomplished for less than $1200, not $12,000 as reported here."
My mother-in-law, who is handicapped, is coming to live with us. I contracted Miracle Method of Fairfax to cut out a portion of our bathtub so that she has safe and easy access and also to install two safety bars on the tile walls inside the tub area. The work was scheduled for March 28.
There was a missed appointment and a late appointment and a wrong part that needed to be reordered and the tech had to return to complete the job. Also, during the bathtub work, four of our floor tiles were damaged. It took quite a bit of time for the owners to finally get someone out to replace those damaged tiles, which was done on May 12. Communication was not very good and I am glad to finally get it done.
"This was unfortunately not an example of our usual great reputation. We tried to arrange a repair of the customer's tiles right after the incident, but she would not make time for for our handyman to come out."
The work was finished after two days, but they needed to come back to 'buff' the shower. It was at that time I received an email from Brent casually letting me know that the additional time spent would result in "a little extra charge." After asking what the charge would be he responded $680 but he offered to spit it with us at $340. So that little extra charge became a 20% increase to the agreed upon price. We told him that we would not agree to that charge and he needed to complete the job and we'd pay him the agreed upon amount. While I understand the stripping took longer than anticipated, this is not something we should be responsible for. The proposal was generated based on the in person assessment, and to try to add a nearly 20% increase to that just before completion was unacceptable. Brent's response to our concern was "sorry you feel that way." We explained to Brett It's not a feeling when you have a quote in writing to complete the project at a fixed price with no mention of additional fees or hourly rates.
That being said, the work was well done and the bath/shower turned out great. The technician was friendly and hard working. However, we were blindsided by the price increase and the interaction turned our positive experience into a negative one.
"Thank you for sharing your experience. We try to do our best every day! We love what we do!"
"Thank you for your nice comments. Also want to mention that the tile walls were poorly sprayed with runs and drips before [Member Name Removed] moved in. We carefully stripped all that off. A good refinishing job should look smooth, no runs or drips allowed!"
"So glad we met your expectations. You are going to love how much easier your tile walls and floor are to clean, now that mold and mildew won't be growing in the grout lines. We appreciate your confidence in our unique process."
"Thanks for letting us into your home."
"So nice to hear that we have satisfied you! Please let your friends and neighbors know we can do the same for them. We would love to help you with a future project."
"Wow! You have wowed us with your review, and we are thrilled that your new look is something you are proud of. We are happy to count you among our family of enthusiastic customers!"
"We appreciate your business. It was a pleasure."
The professional who performed the work, Charles, was excellent. He arrived on time or reasonably early each day, he was thorough in setting up the area, making sure it was entirely clean and protecting surfaces not being worked on, and keeping us informed of his progress and the various stages of the process itself. He worked very hard and achieved amazing results. In addition, he has a kind, intelligent, and thoughtful demeanor. We never felt uncomfortable asking questions.
All in all, the resurfacing project was about the best contracting experience we've had and we would highly recommend Miracle Method of Fairfax to anyone who would like to update the look of their bathroom or kitchen at a great price. We feel like we have a whole new bathroom at about one quarter the price of a traditional upgrade!
"So nice to hear that you are thrilled with the new look of your bathroom, and that you feel it was a good value. That is why we love what we do! We are honored to have been involved in your updating plans."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
8128 Flannery Ct, Manassas, VA 20109
Get our Angi-powered app
