MEP Home Services

Ron (technician) came out and installed a softener for me that he provided, went really well and price was fair. They have me on an annual schedule for service which I won't have to remind myself to do it next year. Would definitely hire this Company again

DO NOT USE THIS COMPANY!!! This company was sent to my home through my warranty company and I had nothing but problems and lied to on multiple phone calls. After being told they never received an “authorization” to do the work...which the warranty company did send on a specified date, I was told by Tina, I needed to call Authorizations and get them to send it. Unfortunately, anyone can’t just call. That’s “Tinas” job! But, I got it done after numerous calls and being on the phone for hours. Also, after being told this was a common part and they more than likely had it in stock...Nope! Now the part needs to be ordered and took almost 6 weeks to get here...which I never would have known the part arrived unless I had of called. After calling, I was told, we’ve had the part for 2 weeks but the numbers we have are not in service. A lie! The 2 numbers on file were in working service and I was on one of those lines! So I asked for the soonest available appointment because I have now been without a working hvac unit for over 2 months. “Tina” whom I spoke with again informed me the next available appointment was next Thursday between 8am-12pm. Which I accepted, blocked the morning off and wrote in my day planner. Waited around all morning, no call, no show! So a little after 12 I called to touch base....and now another lie!! “Tina” now claims she never said the appointment would be next Thur between 8am-12pm but 2 weeks later between 12pm-4pm. Major time and date discrepancy!! Not to mention, there was NO responsibility taken for any of these problems, lies or blatant disrespect for the situation at hand!! I asked multiple times to speak with another person in charge, an owner, supervisor or someone and I was told “No” by “Tina” once again! As I stated above DO NOT USE THIS COMPANY!!

Very well. I have other work, and will be using MEP again.

Victoria went beyond the service with the installation.

Initially ran into an issue with my home's gates failing (it wasn't the companies fault) and then had to make a couple service calls because humidifier wasn't properly installed after the first couple visits. Overall the customer service was great, and techs were very responsive and explained the process very well. Would recommend for future work.

Ok. They came on time, briefed me on the phone on the work and how to deal with any problems that might come up.

Professional and very knowledgeable, will use again.

The first night the alarm they installed to notify us of a water leak went off and we discovered the water supply tube had broken. We turned if off and notified them in the morning. They apologized and sent out one of the same installers that afternoon. While the problem was with the manufacturers product MEP took full responsibility and immediately provided us with a new copper tube to replace the original plastic one. There has not been any other issues since then. We continue to enjoy having this product enhance our home. We highly recommend MEP to all!

Very well performed and the tecnician was extremely polite and very professional.

Great! She was very thorough and knowledgeable. Would definitely recommend to others!

I appreciated that the company sent a text and email to let me know the technician was on the way. The work was done in a timely manner and services were good.

They scheduled promptly, showed up on time, and installed the system in a timely fashion. We had a problem the next day where the heat would not go on (and the weekend was going to be cold)! MEP sent the installer back to our house at 4:30 on a Friday afternoon and he discovered that the control board had failed. Russ, the service manager, jumped through some hoops to get a replacement board and he came out Saturday morning to install it personally. We got unlucky with a factory defect, but MEP made it right quickly.

He was on time, I even received a text message with his GPS location attached so I knew exactly when he would be arriving and I could time when I left work. He came in and asked about the history of the unit. Once we discussed that we just bought the home, he went upstairs into the attic. He came down and explained what he thought was the problem. He was very knowledgeable and even stayed to explain to me our system and how it operated.

They were on time, professional, friendly and knew their product. They installed the April Air humidifier and left. When I discovered it was leaking the next night they were there immediately to repair it. I have recommended them to friends already.

The technician arrived on time and was extremely professional and polite - to the point that he asked if it was OK to plug in his cell phone charger! He took his time and ensured that everything was hooked up properly. Upon completion, he took the time to answer all of my questions (I had a lot since I had originally intended to install it myself - glad I didn't). He walked me through the installation, the hookups, and demonstrated changing the filter. I would definitely hire them again in the future.

On time and quick installation. Inrecommend

On Jan. 13th, I emailed MEP to come see my HVAC system before I purchased the coupon from Angie's List. I believed the Aprilaire unit would work within the physical constraints they would have, but wanted the company to evaluate the small space they would have to work with before I made the coupon purchase. On Jan. 16th, the company responded, "What time do you live in?" I replied the same day with where I lived and provided my contact information. Less than 10 minutes later, the company replied with the following: " With all due respect, when I run these deals I'm just breaking even and most time lose money on the deal, but hope that we do a good job for the customer (you) that you will use us in the future and gain a new customer. So to make 2 trips is very cost effective." I'm going to presume the last sentence to mean: "2 trips isn't very cost effective." Either way, I'm not willing to throw $400 away just to find out whether or not a company thinks they can do a job or not. This is not the way to do business in my opinion! I don't believe asking a company to do a quick site visit to answer questions was being unreasonable.

Quick response, arrived on time, added an option I requested at a very reasonable price, and did a great job.

Technician arrived early and finished work before estimate.

Good job; work was done quickly and very well.

Went fine but they couldn't do the work of installing the humidifier bc of the space available. Call time was 8 to 10 AM. Got a message at 8 AM that they were leaving. I should've got that message at 7 AM.

Man these guys are great. I needed an HVAC system. They came out and prices were great. The tech explained everything and installed it in a timely manner. Well done!

The service man was very good. Our heat and ac is working great

It went great they where on time fast service and did not go over the quote. The tech installing the system was really easy to talk to and very friendly. They did such a good job I hired them to come back and install a hot water heater.

fine service, nice guys, no issues to report