We would not use them again. We're really particular, we found a really good cleaning crew.
Description of Work: We used Kalia for housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Paula T.
06/2016
2.0
house cleaning
+ -1 more
We have used Kalia for about a decade to do monthly cleaning. I had used them off and on for this time and it started out great. We had called for a cleaning on a Thursday but they suggested Saturday. They said that they would be there about 9 or 10 am but did get there until 3 pm. I attempted to contact the owner but they would not get back to me. They missed a bunch of obvious things such as dusting. I left my mother's wedding band out and it was missing after a prior cleaning sessions.
Description of Work: Monthly Cleaning
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Myla E.
03/2015
1.0
house cleaning
+ -1 more
Was going to try them out for the first time. But Javier gave me an issue with scheduling because I had to reschedule twice for last minute doctor appt that I had no control over. Also I had a coupon for first time cleaning and he said I couldn't use it because he was giving me a special price already. What is the point of sending out advertisement coupons for first time cleaning if I can't use it?! Glad I didn't go through with them because I read on Yelp that there have been a lot of unsatisfied customers and some of their belongings/jewelries have been missing.
Description of Work: Was going to try them out for the first time. But Javier gave me an issue with scheduling because I had to reschedule twice for last minute doctor appt that I had no control over. Also I had a coupon for first time cleaning and he said I couldn't use it because he was giving me a special price already. What is the point of sending out advertisement coupons for first time cleaning if I can't use it?! Glad I didn't go through with them because I read on Yelp that there have been a lot of unsatisfied customers and some of their belongings/jewelries have been missing.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
Yes, I recommend this pro
Sonja Z.
09/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: We've used Kalia for a couple of years now. Are they the best cleaning service out there? No. There were always items that missed being cleaned, and we always had to check their work before they left the house. If we weren't home there was more than one occasion when we had to ask them back to dust, move objects to vacuum, etc. But I give them a B because the owners are always very responsive and understanding and the price really cannot be beat.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$85
Wade B.
05/2013
4.0
house cleaning
+ -1 more
I have been using Kalia's since 2008 for housecleaning service. Overall, they do a good job. Out of 3 cleaning services I interviewed, they were by far the best on price, and the price has not increased since 2008 for every other week service. The quality of work is ok; some things are missed now and then (i.e., bathroom trashcan not emptied, something obviously not cleaned that should have been). For basic cleaning, they do a good job for the price. The owner, Javier, is very accomodating. He has always been quick to resolve any problem or issue (usually scheduling). If you are looking for good housecleaning service at a reasonable price, Kalia's is a good choice.
Description of Work: Cleans House
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$115
John P.
04/2013
4.0
house cleaning
+ -1 more
h
Description of Work: We've used Kalia's three times. They do a fairly good job of cleaning, but they're not extremely thorough. One of the times there were smudges on the kitchen cabinets where they applied some kind of cleaner, but didn't do a good job rubbing the cleaner in, so there were shiny spots and not so shiny spots. My wife called Javier, the owner, and he did offer to have his people come out to fix it, but my wife decided to just use a rag and do it herself. Shouldn't have happened in the first place though, quality control isn't very good. The last time they cleaned the house, the soaking tub in the master bathroom wasn't even touched - there was obvious dust along the entire bottom of the tub after they finished the cleaning. Wouldn't use them again.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$120
Chris S.
11/2012
4.0
house cleaning
+ -1 more
We just bought a new house and hired Kalia Cleaning service to do a move-in cleaing as the house was still empty. Javier was pleasant to set-up the appointment and accommodating. On the day of cleaning, the crew was pretty late, over an hour. It wasn't really terrible because I had some flexibility so it wasn't a complete fail. Although I was really close to cancelling completely. The crew did show up and cleaned the house fairly well. They didn't get every nook and cranny (like tops of window sills) but the job was good enough. They orginally quoted $200 but I did some onsite haggling and got it down to $160. I feel I got what I paid for and no more.
Description of Work: Full Move-in house cleaning on empty house we just bought.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
$160
MARY PAT L.
11/2008
5.0
house cleaning
+ -1 more
I called them on Friday and they came on Tuesday. They arrived half an hour early, and got right to work. I was there during the cleaning and they consulted with me about various aspects of the job during the time they were there. They cleaned surfaces, cabinets, floors, some windows and blinds. I was pleased with the job that they did. I forgot to give them a tip.
Description of Work: Three people cleaned 2 bathrooms, a bedroom, a kitchen and foyer, and stairs. They were there for 3 hours, the rooms were very dirty.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Margaret F.
08/2008
5.0
house cleaning
+ -1 more
There have been a couple times when they have missed something, and I have called. They have offered to come back out, but it has never been that big of a deal to me. They return calls quickly and never cancel their appointments. They do a good job, and I will continue to use their services. I have already recommended them to others.
Description of Work: They come twice a week to clean my house, which is 5 bedrooms and 3 1/2 baths. They will do deep cleaning first, then basic cleaning. They even will do a project every other time, like cleaning out my refrigerator. They have even folded clothes for me.
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Service Categories
House Cleaning
FAQ
Kalia Cleaning Service is currently rated 3.9 overall out of 5.
Kalia Cleaning Service accepts the following forms of payment: Check
Yes, Kalia Cleaning Service offers free project estimates.
No, Kalia Cleaning Service does not offer eco-friendly accreditations.
No, Kalia Cleaning Service does not offer a senior discount.
No, Kalia Cleaning Service does not offer emergency services.
Yes, Kalia Cleaning Service offers warranties.
Kalia Cleaning Service offers the following services: Housecleaning.