H & H Paving

We recently had H&H Paving resurface our asphalt driveway. We are extremely pleased with the results. Their pricing was very competitive, the quality of work excellent and their attention to detail evident. Work started and finished on schedule and communicatons during the work excellent. We would work with them again without any hesitation and highly recommend them to others.

Still waiting for paver to make good on promise to fix an inadequate job, still unable to use the whole driveway, unable to use the edge area filled up by paver to fill up an unsafe drop from driveway to ground below (photo). On the day of the work, paver abruptly announced he was changing the contract terms of removal and replacement of the existing driveway to straight overlay, pouring a layer of asphalt on the existing layer, claiming the removal was too problematic, and the driveway would be sturdier with an extra layer anyway. Not knowing anything about asphalting, I had no choice but to trust him and go along with it . The extra layer raised the height of the edge, so much that the first car I tried to park near the left edge, a straightforward procedure before, slipped off the edge, so steep that it was unable to climb back up and it could be backed out of the driveway only by straddling the edge of the driveway and the ground below between the left and the right wheels.Parking near the edge was even trickier on snow days, when you couldnt see the edge to avoid it.We ended up having to squeeze the two rows of car away to the right, leaving little room for loading wheel chairs and any bulky items. since I had already paid him, I was at his mercy and could only plead with him to correct that problem; it took 7 months of pleading for paver to relent and agree to take measures, but his correction was done on the cheap, filling the ditch with gravel without a retaining edger or stabilizing pavers to keep the gravel from dispersing. The fix was ineffective in correcting the problem—but now that the paver could say he did something, he no longer felt responsible.I sent him dozens of emails asking for an effective fixand to credit me with the difference in cost to him in savings on time, labor and materials. Arbitration and the courts failed, and paver’s argument prevailed—that if I signed off on each job, that meant I was satisfied with the overlay and the “correction”. Cynical and disingenuous on his part, since with asphalt, any problems with the work cannot be observed until much after, as the asphalt is to be allowed days to cure and to be driveable. The problems became evident later, I was guilty of trusting paver and assuming everything was done ethically and properly, payment and signing off on the job were required on completion. Its ironic that I chose H&H over other, less expensive pavers, on the basis of the great rating he had with BBB. Yet BBB barely went through the motions of the arbitration, siding with the “signed off, therefore satisfied “argument. I was too trusting, expecting ethical treatment from an established “family business”, as if being family owned lent them more credibility. I can only hope that all that aura of respectability will catch up with paver and he will feel constrained to correct a poorly done job. Also, I am never trusting BBB ratings again.

Start to finish, my experience with H & H has been completely positive. From the initial sales call by Justin, through scheduling with Sarah, to the on-time arrival and and strong leadership of the site manager Jeff, the install was a pleasure and an adventure. As a hands-on contractor/homeowner and admitted perfectionist, I spent a solid week beforehand, burying conduit, repairing old drainpipe, straightening irregular lines, measuring out, and marking the job up for the install. A lot of tradesmen do not really appreciate such close involvement by clients, but in this case, Jeff the foreman was completely comfortable with it. Jeff was on site the whole time, supervising the crew as well as laboring alongside his team of professional installers. Nothing was done without my consent and involvement. Jeff had suggestions for flaring out the entrance to the road. He also made sure to have Alex, the chief equipment operator, push just the right amount of my excess loose gravel into the places where I could use it to backfill and rake smooth transitions to the existing landscape. The driveway looks great, the grading is perfect (water moves away and never pools up), and the whole experience was great. Highly recommend!