Geek Squad - Best Buy

WORST EXPERIENCE EVER Recently I brought my Dell Alienware M14x Laptop (custom configured from Dell) to a computer repair store when the computer would make loud beeping noise during the attempt to start up. It turns out that the noise being created was from bad RAM. While the computer was open (first time since my terrible experience with BestBuy’s Geek Squad) it was noted that the clip on the motherboard that the optical drive cable plugs into missing/damaged and instead, a wadded paper was jammed into the port to provide tension to keep the cable on the mother board. When I was told in 2015 that the optical drive was repaired by replacing the cable (and not the first excuse that the port was burned out on the mother board which was not true), I incorrectly assumed that ‘fixed’ meant professionally repaired. I made that assumption due to the operating system being able to be loaded on to the computer after having the hard drive replaced and being able to use it once after bringing it home. This was bad enough, but things got worst upon speaking with your managers at the store! Ultimately the managers at the store were completely unhelpful as they kept indicating they weren't present when my computer was worked on the first time and offered no way to solve the problem except give me a sales pitch on buying a new computer. I went to the website where the only way to speak with someone is through their online blog with one of their social media specialist and not a store, area, regional manager...you get the point. Their basic view was that since I couldn't prove in writing that the computer repair (that is the paper) was performed by them, then they couldn't do anything. Even though there is plenty of documentation that the computer had to be sent off to the service center out of state to be looked at in order to determine what repair could be made to fix what THEY BROKE and the computer was returned to me broken with a note from the service center that there was no replacement part and no repair option. The local store hid what they did from me and never documented for the company that they even attempted a repair. When it was first discovered that they broke my computer, they started discussing replacement computer options...now they are saying that there isn't proof that they did anything. I guess their thought is try to sweep everything under the rug and if it can go undetected long enough, then they can skirt their liability? DO NOT TRUST THEM AND IF YOU HAVE A COMPUTER REPAIRED - CHECK WHAT THEY REALLY DID! Too bad I can't write more to elaborate what all actually happened. I did on their blog, but they removed everything because I mentioned legal action. Hiding something? I think so. Bunch of crooks in my opinion.

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They were very professional, they have their carpet shoes on and showed their badges. They came right to the computer and began their work. They gave me tips on what to do when they weren't there. They even came out again when I had more problems. They volunteered questions that I might have and were very helpful. They were very courteous and friendly. They cleaned up after themselves also. I would recommend them.

The company was able to fit me in to a schedule the next day and arrived within 15 minutes of the promised time. The technician was very knowledgeable in network, router, and access point setup and operation. Once the cloud account was established, he employed special features of the underlying communication software to successfully effect file updating on PC devices while giving me, both a local backup and they cloud backup platform. This work took less than an hour to complete. Setting up a virtual machine, and transferring older software to the new platform, allowing the program software to run in a DOS compatibility box in an older Windows version running in a virtual machine took more time, but the job was satisfactorily completed in a couple of hours. I am pleased with the professionalism and no nonsense operating style of the technician who came into the house. He was a pleasant and attractive individual who was instantly liked by both my wife and I.

I did not spend anything. I will continue to use them in the future.