Closets By Design - Washington DC Metro

Had three walls in Master bedroom closet done as well as kitchen pantry. I was very happy with work and value. I was able to add shelving and customize.

Once again I am very happy with my new storage unit. This is the ninth project ( over two homes) with CBD and as always, from designing to installing, the process was easy and complete. Dena helped me tweak my design ideas and add details and the crew arrived to install right on time complete with face masks and gloves. They left the place spotless as usual too. I’m just sorry I have no more closets lor storage needs.

The installers for this company drilled into the sprinkler system pipe in an upstairs unit at my new condo association. I then had to coordinate with their insurance to take care of the significant water damage in my unit. Per my discussions with Chad, the manager of the DC office, I had hoped to get a reduced price or complimentary work on a desk with cabinetry above and below. However, this turned out not to be the case. In fact, when the designer came to measure the desk, he had no idea about the water damage to my unit. The company exhibits poor communication and also uses a "national" pricing structure to claim significant discounts. In reality, the discount was no different than any other customer might have received and the desk was still over-priced. I would not use these installers as my only experience with them has been very negative. Not only did I have to deal with water flooding from my ceiling light fixtures that day but I also had to contact the insurance adjuster, schedule someone to come out and follow-up with the insurance team. This took time out of my busy season that I did not have and caused significant stress in the moment. Again, I would not use these installers but instead use more professional installers that understand where to drill/not to drill. I am somewhat glad that the company priced me out of the desk because I would not want further complications if the install went wrong in my unit as well.

From the first phone call to obtain a quote to the install everything went great. We have a small walk-in-closet in our master bedroom. The Closets By Design professional took a different approach to the project then other vendors providing slightly more storage. The back wall was used for the “double-hung” installation which freed up space to allow us to easily walk in to the closet. A custom closet is a luxury and can be an expensive proposition. The Closets by Design staff and installer were very punctual (very important to me) and professional throughout the process. The final product was worth the expense.

Everything went perfectly, from design to installation. Laila was our designer. She handled everything with patience and humor. The installation team did a superb job, right down to cleaning up after the job. I definitely recommend Closets by Design. Just remember you get what you pay for

Overall the staff I dealt with were very nice and professional showed up at the appointment time. One thing I did not realize is that the appointment would take a while as they really go into the details of designing a closet based on your direct input and specifications. Unfortunately I had to end the meeting as I had another vendor coming to provide a quote and didn't realize the amount of time that was required of the appointment (my husband had set it up). Honestly for someone like me and the type of house I have I wanted to something quality but not overly specific to my taste I'm all about putting in enhancements to my home that will last the tests of time and ever changing style preferences.

Wonderful! Mary met me at our new home, measured, and talked to me about what I wanted for each closet. She was very sweet and didn't rush the appointment, even though it got a bit late. She was able to send images of each closet within a few days and we placed the order. When they guys came to install, they had the work around construction that was still going on inside the home, and they did, with no problem. The installation guys were great! They did an absolutely beautiful job! I would definitely hire them again, no question!!

The work went quite well and as advertised. I rated the price as fair because they were not the lowest cost option. However, the blend of thoughtful consultation, design and professional installation made the slightly higher cost worth it.

It went spectacularly well! Lori Parisi, the designer, met with us, listened to our needs, suggested certain closet organization configurations and gave us our choices for types of materials. She designed a plan which was in keeping with our needs and our pocketbook. The installer, Eric, came on time, worked conscientiously and efficiently and got it all done in a timely way with no problems. He cleaned up after his work, and was kind enough to cart away the old materials.

Laila did the perfect design job. She was meticulous in measurements and finishes, and it really shows. She guided us through the entire process with patience and humor. She was a joy to work with. I chose the shoe racks, drawers, and hanging elements, and she made it happen. I even got the ironing board feature - love it. The installation team was totally professional. They showed up on time, did a fantastic job, and cleaned up after themselves perfectly. I HIGHLY recommend Closets by Design if you need closet design/organization.

The consultant came to my home within days of my phone call. They measured and layed out design at the same time. I got the price and scheduled the work for the following week.

Excellent! Designer Dena Stansbury is excellent! The installation crew was also very good. We are very pleased with the company.

Wonderful! Lori Parisi did an excellent job in suggesting designs based on my input and her vision and expertise. Everything was explained thoroughly, measured accurately and the installer was very prompt and professional.

That experience was an A level service! They did a free quote and design, were on time, the product has held up and has a lifetime warranty! I would use them again and recommend them.

I had five reach in closets that I wanted organized and Lori Parisi was absolutely fantastic in patiently walking through the design of each one with me. She was energetic, punctual, polite, and creative. She took the time to explain reasons for different sections being a certain height/width, and she helped me see my closets in terms of their maximum functionality. She even considered the height of my hangers in her calculations for maximum potential. Lori was detail oriented and I appreciated her double and triple measuring to make sure my custom builds would fit like a glove. Her customer service went above and beyond. Not only did she prepare accurate drawings on the spot, but she faithfully followed up with me and made revisions to each design as I continued to voice my needs. She has a great eye for three dimensional space. Her expertise was invaluable in pointing out details to consider for every stage- from planning, to installation, to daily use.

Installation was originally slated for two days however the workers put in one long day (from early morning to 7pm) to complete the installation in one day - very professional installation as they had to make unforeseen adjustments during the installation process to make the closets look outstanding. Highly recommend Closets by Design.

The shelving units are wonderful. There is a lot of extra space and everything is well organized. The problem is that my house is 63 years old. Drywall in one of the closets (pantry) was brand new and the drywall in the bedroom closets were 63 years old. The one bedroom closet and the pantry were done really well and nicely. The one in the office looked good, but the installer cracked the drywall, made a half hearted attempt at repair, didn't say anything about having created the crack with the pressure of the boards on the drywall or his poor attempt at repair and left. My husband did not see the crack right away, only after the fellow left. I called to complain - I would not have been so miffed if the installer had actually said something. The company offered to pay for whoever came to make the repair. My husband purchased the drywall tape and mud and made the repair himself. We do now know the drywall is having problems in places, but would have appreciated a comment from the installer. We are really happy with the shelving. We picked this company because of the nice work they did in my mother's apartment in Maplewood.

Terrible experience- would never recommend. I had a home visitation and quote for a reach in closet. I told the designer how much I could afford and she gave me a more expensive quote, although saying she had given me a 70% discount. After following up with her to ask her if she could give me a greater discount, she sent (probably by confusion, not with any type of ill intentions) a different design. When I told her I did not want that other design, she blamed the confusion on me and told me that her boss was already upset at her for having given me such a discount. I told her that I was happy to go back to the original quote, she told me that I had changed my quote too many times and she told me she was not willing to take a piece out (the closet was still above my price range!) and basically withdrew a previous item that she had offered to me. I told her that this was unprofessional and she told me that her boss had told her that I would never find anything cheaper in the market and that they were better off with other clients. Obviously I did not respond back, since this is unacceptable. The end of the story is that I worked with another vendor who did give me an equivalent price to Closets By Design and a better reach in closet.

We had our two walk-in closets installed by Closets By Design yesterday and I can?t begin to tell you how pleased I am. First, the installers arrived on time, ready to work. They worked for about 3 hours to complete the whole job, and when they left, there was no mess left behind. Their planning process really paid off with a design that completely accommodates my needs (even with some extra shelving space). The combination of their shelves for my shoes, along with The Container Store bins that I already had, creates a wonderful arrangement of my shoes, allowing extra shelves for jeans, pants, etc. After moving all of my stuff into the closet, I can?t find a single thing I would have done differently with the space. It was a total pleasure working with Dena, the designer! I appreciated the amount of time she was willing to spend with me for the design, and the fact that she was willing to make an extra trip out in order to modify and finalize the designs. It is so nice to find and do business with such a professional organization!

From the beginning of the project until the end I had complete confidence in them. They were extremely helpful in helping me replace the damaged pieces and they scheduled the installation quickly. The were punctual, courteous and professional at all times. They have wonderful team all the way around. My install went smoothly and my CLOSET by DESIGN system is back in place and it looks awesome. I would highly recommend them any time.

CBD was the second local closet designer we visited. In comparison to the other company, who is also prominent in the area, CBD showed they were the superior performer in terms of price AND product. Their installed cost was easily 25% less for the same product...and CBD staff were much friendlier. From the time we entered the CBD showroom, and, then, through the design and installation, we could tell the office was very customer friendly and really wanted to make us happy. We tend to ask many questions before we purchase products and services. The office manager, Karen, patiently answered all of our questions, and pleasantly showed us examples from each product on display in the showroom that helped addressed our questions. Their designer, Nancy, contacted us quickly to visit our house for design purposes. She graciously reviewed our own concept drawings, making suggestions for improvement that worked better. Their installer David, was especially terrific. Even though someone had broken into his van and stolen most of his tools on the morning of our closet installation, before the appointment, he went out, bought tools he needed, and came to our house on time. Even though the day had been stressful for him, he was still very friendly and was able to complete the install on the day promised! We wholeheartedly recommend CBD in Manassas, and we would definitely request their service again.

Would not make an adjustment for error in measurements made by them! Saw above comments. Would NOT recommend!

We were assisted by Steve in the sales process. he has been in the business for 15 years and while he is a bit of a salesman, we liked his "no nonsense" approach. He came to our home, designed the elements, and then allowed us to change configuration. What was helpful is having him be definitive in his advice of what works and what doesn't work. But he was also open to feedback and changing things that we wanted to see created differently. I think expertise in the sales cycles was very helpful. We were provided a quote which was the most reasonable of the 6 that we had received in total. The biggest advantage of working with Closets by Design was Steve's responsiveness, during the sales cycle and afterwards. He followed up promptly with a quote, was not pushy, but continued to check in. Last minute and weekend emails received prompt responses. This level of services continued, and while he was unable to stop by on the installation date, he did follow up to check in and see who the service went. It is nice to meet a sales person, who understands the value of a customer relationship and doesn't ditch the customer the moment the check is signed. We received excellent and friendly service during the installation process, with a call ahead of time reminding us of the schedule. The house was well protected during the installation process and we had a sense that the installers and the company respected us and our home, trying to stay out of our way and keep things as contained and clean as possible. On the whole, we received excellent service, a good product and would recommend using the company.

The job was completed and done on time because it was part of the moving. The responded. There was really no problem with the job. They did fine. The material was good. They did it in a timely manner. The price was fair.

Dena Stansbury came to measure and design reach in closet. Installer came two weeks later and installed. We are very happy.