Manufactures and installs custom closets, home offices, garage storage, pantries, wall units & storage cabinetry. Award winning. Additional DBA - Caron Designs Inc.
Had three walls in Master bedroom closet done as well as kitchen pantry. I was very happy with work and value. I was able to add shelving and customize.
Description of Work: Walk-in Master bedroom and pantry
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Alison P.
04/2020
5.0
custom cabinets, home & garage organization
+ 0 more
Once again I am very happy with my new storage unit. This is the ninth project ( over two homes) with CBD and as always, from designing to installing, the process was easy and complete. Dena helped me tweak my design ideas and add details and the crew arrived to install right on time complete with face masks and gloves. They left the place spotless as usual too. I’m just sorry I have no more closets lor storage needs.
Description of Work: Large office storage unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Paul S.
02/2020
2.0
custom cabinets
+ -1 more
The installers for this company drilled into the sprinkler system pipe in an upstairs unit at my new condo association. I then had to coordinate with their insurance to take care of the significant water damage in my unit. Per my discussions with Chad, the manager of the DC office, I had hoped to get a reduced price or complimentary work on a desk with cabinetry above and below. However, this turned out not to be the case. In fact, when the designer came to measure the desk, he had no idea about the water damage to my unit. The company exhibits poor communication and also uses a "national" pricing structure to claim significant discounts. In reality, the discount was no different than any other customer might have received and the desk was still over-priced. I would not use these installers as my only experience with them has been very negative. Not only did I have to deal with water flooding from my ceiling light fixtures that day but I also had to contact the insurance adjuster, schedule someone to come out and follow-up with the insurance team. This took time out of my busy season that I did not have and caused significant stress in the moment. Again, I would not use these installers but instead use more professional installers that understand where to drill/not to drill. I am somewhat glad that the company priced me out of the desk because I would not want further complications if the install went wrong in my unit as well.
Description of Work: A desk with cabinetry installed
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$3,200
Ron L.
01/2019
5.0
closet systems
+ -1 more
From the first phone call to obtain a quote to the install everything went great. We have a small walk-in-closet in our master bedroom. The Closets By Design professional took a different approach to the project then other vendors providing slightly more storage. The back wall was used for the “double-hung” installation which freed up space to allow us to easily walk in to the closet. A custom closet is a luxury and can be an expensive proposition. The Closets by Design staff and installer were very punctual (very important to me) and professional throughout the process. The final product was worth the expense.
Description of Work: Customize master bedroom closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Carol B.
11/2017
5.0
closet systems
+ -1 more
Everything went perfectly, from design to installation. Laila was our designer. She handled everything with patience and humor. The installation team did a superb job, right down to cleaning up after the job. I definitely recommend Closets by Design. Just remember you get what you pay for
Description of Work: Closet customization in a new house for 3 closets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Closets By Design - Washington DC Metro
Thank you for the very kind words and the opportunity to work with you on this project. Laila (designer) and Megbar (installer) thank you, as well as our staff behind the scenes. Reviews are so important to our success and we very much appreciate you taking the time to acknowledge those involved.
Christine R.
07/2017
5.0
closet systems
+ -1 more
Overall the staff I dealt with were very nice and professional showed up at the appointment time. One thing I did not realize is that the appointment would take a while as they really go into the details of designing a closet based on your direct input and specifications. Unfortunately I had to end the meeting as I had another vendor coming to provide a quote and didn't realize the amount of time that was required of the appointment (my husband had set it up). Honestly for someone like me and the type of house I have I wanted to something quality but not overly specific to my taste I'm all about putting in enhancements to my home that will last the tests of time and ever changing style preferences.
Description of Work: Discussed options for a master bedroom closet
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jill D.
05/2017
5.0
closet systems
+ -1 more
Wonderful! Mary met me at our new home, measured, and talked to me about what I wanted for each closet. She was very sweet and didn't rush the appointment, even though it got a bit late. She was able to send images of each closet within a few days and we placed the order. When they guys came to install, they had the work around construction that was still going on inside the home, and they did, with no problem. The installation guys were great! They did an absolutely beautiful job! I would definitely hire them again, no question!!
Description of Work: All the closets in my new build.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Closets By Design - Washington DC Metro
Thank you so very much for choosing Closets By Design and taking the time to recognize the work of Mary, Mateo and Santiago. Our entire staff appreciated the opportunity to work on this project and would welcome the chance to assist on any future organizing needs. Reviews and referrals mean so much to the success of our company. Geoffrey Davenport, Owner, Closets By Design
Michael O.
05/2017
5.0
closet systems
+ -1 more
The work went quite well and as advertised. I rated the price as fair because they were not the lowest cost option. However, the blend of thoughtful consultation, design and professional installation made the slightly higher cost worth it.
Description of Work: Design and install a closet organizing system for a master bedroom walk in closet.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Donna G.
05/2017
5.0
closet systems
+ -1 more
It went spectacularly well! Lori Parisi, the designer, met with us, listened to our needs, suggested certain closet organization configurations and gave us our choices for types of materials. She designed a plan which was in keeping with our needs and our pocketbook. The installer, Eric, came on time, worked conscientiously and efficiently and got it all done in a timely way with no problems. He cleaned up after his work, and was kind enough to cart away the old materials.
Description of Work: We need to find storage solutions for our 3 traditional closets and hired this company to help.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Carol B.
05/2017
5.0
closet systems, home & garage organization
+ 0 more
Laila did the perfect design job. She was meticulous in measurements and finishes, and it really shows. She guided us through the entire process with patience and humor. She was a joy to work with. I chose the shoe racks, drawers, and hanging elements, and she made it happen. I even got the ironing board feature - love it. The installation team was totally professional. They showed up on time, did a fantastic job, and cleaned up after themselves perfectly. I HIGHLY recommend Closets by Design if you need closet design/organization.
Description of Work: Have new closets designed and outfitted according to my specifications
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Closets By Design - Washington DC Metro
Thank you so much for the kind words and taking the time to review our staff. It means so much to Laila and our crew to know we met your expectations and that you are happy with the results. We hope to get an opportunity to work on your next organization project.
Jill B.
05/2017
5.0
closet systems, home & garage organization
+ 0 more
The consultant came to my home within days of my phone call. They measured and layed out design at the same time. I got the price and scheduled the work for the following week.
Description of Work: Had 2 closets done in Master Bedroom. Had shelving and drawers installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
JOSEPH B.
03/2017
5.0
closet systems, home & garage organization
+ 0 more
Excellent! Designer Dena Stansbury is excellent! The installation crew was also very good. We are very pleased with the company.
Description of Work: Had office furniture and closet furniture designed and installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Closets By Design - Washington DC Metro
Thank you for taking the time to review our work. It means a great deal to the success of our business and brings immense satisfaction to our designer and crew, to know that we have provided you with a wonderful experience. We hope you have many years of enjoyment from your new closet and office. Again, thank you so much for giving us the opportunity.
Elaine D.
01/2017
5.0
closet systems
+ -1 more
Wonderful! Lori Parisi did an excellent job in suggesting designs based on my input and her vision and expertise. Everything was explained thoroughly, measured accurately and the installer was very prompt and professional.
Description of Work: I recently purchased a home and three of the closets were pretty much non-functional. With the design, I could not hang more than a few clothes in each closet or the rack that was there to support the clothes would pull from the wall. I had no shelves. The work that I needed was to have the three closets remodeled primarily for functionality, but also wanted them to look nice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Arnett T.
01/2017
5.0
closet systems
+ -1 more
That experience was an A level service! They did a free quote and design, were on time, the product has held up and has a lifetime warranty! I would use them again and recommend them.
Description of Work: Built Custom Closets for three Bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Response from Closets By Design - Washington DC Metro
[Member Name Removed] Thank you for the kind words and for making time to write a review. It means so much to the dedicated staff that worked on this project. We look forward to the opportunity to serve you on any future organizing plans.
Bevin C.
01/2017
5.0
closet systems
+ -1 more
I had five reach in closets that I wanted organized and Lori Parisi was absolutely fantastic in patiently walking through the design of each one with me. She was energetic, punctual, polite, and creative. She took the time to explain reasons for different sections being a certain height/width, and she helped me see my closets in terms of their maximum functionality. She even considered the height of my hangers in her calculations for maximum potential. Lori was detail oriented and I appreciated her double and triple measuring to make sure my custom builds would fit like a glove. Her customer service went above and beyond. Not only did she prepare accurate drawings on the spot, but she faithfully followed up with me and made revisions to each design as I continued to voice my needs. She has a great eye for three dimensional space. Her expertise was invaluable in pointing out details to consider for every stage- from planning, to installation, to daily use.
Description of Work: Custom design for five reach in closet organization systems.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Closets By Design - Washington DC Metro
[Member Name Removed]: Thank you for taking the time to write this review. I know Lori enjoyed working with you and it means so much to a designer to know her efforts are appreciated and recognized. We are so glad your experience was a positive one and hope to be of service in the future.
Jordan R.
11/2016
5.0
closet systems
+ -1 more
Installation was originally slated for two days however the workers put in one long day (from early morning to 7pm) to complete the installation in one day - very professional installation as they had to make unforeseen adjustments during the installation process to make the closets look outstanding. Highly recommend Closets by Design.
Description of Work: Closets by Design (and John Kennedy, their consultant) were very professional and helpful converting our existing closets into two marvelous walk-in closets. He listened to our needs and did not push things we were not interested in. I knew what we wanted so I used EasyCloset.com website to design the closets, print the pics, and then asked John to create the design I provided him. John made a few constructive recommendations and changes to the design. I also provided the same design to California Closets who we had used in the past. They came back with a proposal that was 50% more in cost than Closets By Design. Between EasyCloset.com and CA Closets I know that Closets by Design proposal was competitive.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,800
Response from Closets By Design - Washington DC Metro
Hello [Member Name Removed]: So glad to hear that we met your expectations and thanks so much for taking the time to review our work. It means so much to our employees to know their efforts rate an A.
Christine M.
10/2016
4.0
closet systems, home & garage organization
+ 0 more
The shelving units are wonderful. There is a lot of extra space and everything is well organized. The problem is that my house is 63 years old. Drywall in one of the closets (pantry) was brand new and the drywall in the bedroom closets were 63 years old. The one bedroom closet and the pantry were done really well and nicely. The one in the office looked good, but the installer cracked the drywall, made a half hearted attempt at repair, didn't say anything about having created the crack with the pressure of the boards on the drywall or his poor attempt at repair and left. My husband did not see the crack right away, only after the fellow left. I called to complain - I would not have been so miffed if the installer had actually said something. The company offered to pay for whoever came to make the repair. My husband purchased the drywall tape and mud and made the repair himself. We do now know the drywall is having problems in places, but would have appreciated a comment from the installer. We are really happy with the shelving. We picked this company because of the nice work they did in my mother's apartment in Maplewood.
Description of Work: I needed new shelving and hanging space in 3 closets - 1 pantry and 2 bedroom closets (one being used as an office).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ramon M.
02/2016
3.0
closet systems
+ -1 more
Terrible experience- would never recommend. I had a home visitation and quote for a reach in closet. I told the designer how much I could afford and she gave me a more expensive quote, although saying she had given me a 70% discount. After following up with her to ask her if she could give me a greater discount, she sent (probably by confusion, not with any type of ill intentions) a different design. When I told her I did not want that other design, she blamed the confusion on me and told me that her boss was already upset at her for having given me such a discount. I told her that I was happy to go back to the original quote, she told me that I had changed my quote too many times and she told me she was not willing to take a piece out (the closet was still above my price range!) and basically withdrew a previous item that she had offered to me. I told her that this was unprofessional and she told me that her boss had told her that I would never find anything cheaper in the market and that they were better off with other clients. Obviously I did not respond back, since this is unacceptable. The end of the story is that I worked with another vendor who did give me an equivalent price to Closets By Design and a better reach in closet.
Description of Work: Quoted a reach -in closet.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
5.0
$3,600
Philip K.
02/2016
5.0
closet systems, home & garage organization
+ 0 more
We had our two walk-in closets installed by Closets By Design yesterday and I can?t begin to tell you how pleased I am. First, the installers arrived on time, ready to work. They worked for about 3 hours to complete the whole job, and when they left, there was no mess left behind. Their planning process really paid off with a design that completely accommodates my needs (even with some extra shelving space). The combination of their shelves for my shoes, along with The Container Store bins that I already had, creates a wonderful arrangement of my shoes, allowing extra shelves for jeans, pants, etc. After moving all of my stuff into the closet, I can?t find a single thing I would have done differently with the space. It was a total pleasure working with Dena, the designer! I appreciated the amount of time she was willing to spend with me for the design, and the fact that she was willing to make an extra trip out in order to modify and finalize the designs. It is so nice to find and do business with such a professional organization!
Description of Work: Installed a complete closet make-over for 2 walk-in closets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Closets By Design - Washington DC Metro
Thank you so much for taking the time to recognize our staff and their work. A large portion of our business is repeat customers and as a result of positive reviews such as yours. We are all so very pleased that you are happy with the results. We hope you have years of pleasure enjoying the benefits of an organized closet.
Anna Marie K.
01/2016
5.0
closet systems, home & garage organization
+ 0 more
From the beginning of the project until the end I had complete confidence in them. They were extremely helpful in helping me replace the damaged pieces and they scheduled the installation quickly. The were punctual, courteous and professional at all times. They have wonderful team all the way around. My install went smoothly and my CLOSET by DESIGN system is back in place and it looks awesome. I would highly recommend them any time.
Description of Work: I had to remove my closet system that they had created several years ago for my hardwood flooring and they came and replaced the broken pieces and reinstalled it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
A John G.
11/2015
5.0
closet systems, woodworking
+ 0 more
CBD was the second local closet designer we visited. In comparison to the other company, who is also prominent in the area, CBD showed they were the superior performer in terms of price AND product. Their installed cost was easily 25% less for the same product...and CBD staff were much friendlier. From the time we entered the CBD showroom, and, then, through the design and installation, we could tell the office was very customer friendly and really wanted to make us happy. We tend to ask many questions before we purchase products and services. The office manager, Karen, patiently answered all of our questions, and pleasantly showed us examples from each product on display in the showroom that helped addressed our questions. Their designer, Nancy, contacted us quickly to visit our house for design purposes. She graciously reviewed our own concept drawings, making suggestions for improvement that worked better. Their installer David, was especially terrific. Even though someone had broken into his van and stolen most of his tools on the morning of our closet installation, before the appointment, he went out, bought tools he needed, and came to our house on time. Even though the day had been stressful for him, he was still very friendly and was able to complete the install on the day promised! We wholeheartedly recommend CBD in Manassas, and we would definitely request their service again.
Description of Work: Closets By Design (CBD) provided in-showroom and in-house consultation, concept drawings, then design sketches, product delivery, and complete installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Closets By Design - Washington DC Metro
[Member name removed] I can't begin to express my appreciation for this kind review and the letter we recently received at our office. Please be assured that all involved have been shown this review and that you have certainly made our day. It means a great deal to our staff to know that their efforts are recognized and is a significant boost to morale. Our best to you both and again thank you.
Patricia W.
10/2015
2.0
closet systems
+ -1 more
Would not make an adjustment for error in measurements made by them! Saw above comments. Would NOT recommend!
Description of Work: Small walk in over priced, med. quality. Measured incorrectly which meant losing several inches of much needed hanging space and refused to makes ANY adjustment. Since it was their error some adjustment should have been made and was not.. The response made by them was also made in a very nasty manner, Would NOT recommend!
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$2,500
Ivan P.
12/2014
5.0
closet systems
+ -1 more
We were assisted by Steve in the sales process. he has been in the business for 15 years and while he is a bit of a salesman, we liked his "no nonsense" approach. He came to our home, designed the elements, and then allowed us to change configuration. What was helpful is having him be definitive in his advice of what works and what doesn't work. But he was also open to feedback and changing things that we wanted to see created differently. I think expertise in the sales cycles was very helpful. We were provided a quote which was the most reasonable of the 6 that we had received in total. The biggest advantage of working with Closets by Design was Steve's responsiveness, during the sales cycle and afterwards. He followed up promptly with a quote, was not pushy, but continued to check in. Last minute and weekend emails received prompt responses. This level of services continued, and while he was unable to stop by on the installation date, he did follow up to check in and see who the service went. It is nice to meet a sales person, who understands the value of a customer relationship and doesn't ditch the customer the moment the check is signed. We received excellent and friendly service during the installation process, with a call ahead of time reminding us of the schedule. The house was well protected during the installation process and we had a sense that the installers and the company respected us and our home, trying to stay out of our way and keep things as contained and clean as possible. On the whole, we received excellent service, a good product and would recommend using the company.
Description of Work: Closets by Design created a plan for our master bedroom closet, quoted the work, and installed it per the design plan.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Closets By Design - Washington DC Metro
Dear (Removed Member Names); Thank you for taking the time to compose such kind words. It means so much to our staff - from admin, design, manufacture and install. Great for morale and brightens our day. So glad to hear that we were able to meet your expectations. We wish you years of enjoyment as a result of the organization remodel. Should any issue arise please let us know. We will be happy to address any concerns you may have. Again, thank you so much for choosing Closets By Design.
Stanley G.
10/2014
5.0
closet systems
+ -1 more
The job was completed and done on time because it was part of the moving. The responded. There was really no problem with the job. They did fine. The material was good. They did it in a timely manner. The price was fair.
Description of Work: They redesigned and rebuilt the closet enclosure for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Susan B.
09/2014
5.0
closet systems
+ -1 more
Dena Stansbury came to measure and design reach in closet. Installer came two weeks later and installed. We are very happy.
Description of Work: Measured & designed reach in closet. Installed 2 weeks later.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Closets,
Home and Garage Organization,
Cabinet Making,
Finished Carpentry and Woodworking,
General Remodeling
FAQ
Closets By Design - Washington DC Metro is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
Saturday: 10:00 AM - 4:00 PM
Closets By Design - Washington DC Metro accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Closets By Design - Washington DC Metro offers free project estimates.
No, Closets By Design - Washington DC Metro does not offer eco-friendly accreditations.
No, Closets By Design - Washington DC Metro does not offer a senior discount.
No, Closets By Design - Washington DC Metro does not offer emergency services.
No, Closets By Design - Washington DC Metro does not offer warranties.
Closets By Design - Washington DC Metro offers the following services: Design, build, & install custom closets, garage cabinets, laundries, pantries finishes, accessories & hardware.