Brooks Heating and Air

Service was good, but customer service regarding being overcharged maintenance monthly charges that were bot refunded and received no seasonal maintenance service, none ever offered. In conjunction with payment for the installation of a compressor on my air-conditioning unit, the part itself was covered under warranty, I paid approximately $1300. The technician and I then discussed the maintenance warranty service provided by Brooks and I agreed to such service. I was told that they would come out in the fall another times of the year to service the unit. I have two heating and air-conditioning units. So the price for both units for maintenance was $55.90 (428.95 + $2695). I’m not sure whether it was monthly or not. Although I called the office and left several messages requesting paperwork on the plan, none was forthcoming. The first payment was made on around August 5 when the replacement compressor was installed. . I then discovered that they had charged my credit card in mid-September for a second maintenance payment of $55.90. I did not authorize the charges and that payment was declined. InStead, I sent a check on 9/28/22 to Brooks for $55.90. The check was cashed. On 10/4/22, I sent a second check for $55.90. That check was also cashed. But, on 10/15/22, Brooks charged my credit card used to pay for the compressor another $55.90. So in just 21/2 weeks, Brooks took payment of three supposed monthly payments of $55.90. They were only authorized, as evidenced by my signature, to use my credit card that one time in August 2022. That is why I sent them checks so that my credit card would not be charged against my wishes. And, Brooks never called to set up any type of seasonal maintenance service. It was only offered after I told their accountant that I wanted to cancel the maintenance plan. When I spoke to their accountant on October 28, 2022, and told her that I had been sending in checks for $55.90 and they had also charged my credit card $55.90, she then alleged that the payments charged and made. We’re really not for the maintenance service but rather so that I could receive a discount on the compressor installation back in August. However, the August invoice itemizes the maintenance plan into two charges of 28.95 and 26.95, one charge for each unit. Yes she was trying to tell me that the three payments of 5590 totaling approximately 150 reflected a payment to receive a discount. I also emailed copies of the canceled checks to the accountant that she claimed she could not read. Therefore, I am not entitled to a refund for being overcharged and overpaying for services never offered or rendered. When I spoke to them they didn’t even know they had not scheduled a maintenance service and connection with my plan. They are only interested in collecting as much money from me as possible. I offered to have someone from Brooks come to my house and look at my bank statements. They didn’t take me up on that offer. They don’t want proof that they’ve overcharged me because they don’t want to refund any of the monies that they collected unlawfully. And I say unlawfully because they had no permission to charge my credit card in October for any maintenance payment. The only signed authorization to charge my credit card for a maintenance was in August 2022. I sent them the canceled checks by email and provided the number of the checks, the dates written and the amounts. But proof is not what they want. Money is. My money. I will be reporting this to the Better Business Bureau. I would advise others to stay as far away from the company as possible . And if you decide to go with them for work do not get their maintenance plan.