ATLAS SEPTIC TANK & DRAIN SVC

I made my appt. over a month ago. They gave me a date and told me that they would be here between 9 and 11. It’s 2:18 and they are not here, I called the company several times before someone answered. She told me she would check with driver and call me back. That was two hours ago. Now no one will answer the phone.

I was desperate to find someone to drain my septic tank. It was starting to back up and it seemed every company was booked. My neighbor recommended Atlas and they were available the next afternoon to do the job. They did a great job explaining what needed to happen and now it all works great. Will be using them again.

Called to book an appointment regarding a pump out after I was referred by my neighbor to this company. The quote was reasonable and the girl was nice. Gave me a 2 hour window for them to arrive. No show - no call. I called 15 times during that 2 hour window and did not get a hold of anyone nor did an answering machine pick up. Huge waste of time. The reviews are right - stay far, far away.

I will NEVER use this company again! Work was not completed in a timely manner. A simple replacement of a single distribution box took 5+ months to complete. A large hole was left open in the yard for 3+ months. Despite a verbal promise that the yard would be returned to its prior condition (?It will be like we were never there?), the yard was left with rock/debris, mud, deep ruts, cigarette butts, and uneven surfaces. Communication was abysmal and they used every excuse in the book as to why the work was not done yet. Very poor customer service. AVOID AT ALL COSTS.

We had used Atlas previously for an expensive septic repair, and the only obvious problem that we encountered at that time was that they had one truck that leaked massive amounts (about a quart) of black oil on our driveway on two different days, which took me a long time to clean up. I must note that it is possible that the septic repair could have been done better by a different company. We are not experts on septic repairs. After asking about their truck situation and being assured that they no longer use the truck that chronically leaked large amounts of oil, I set an appointment for 9:00 to 11:00 today to have our septic tank pumped, as routine maintenance. This appointment was set up about two weeks ago. I stayed home for the appointment today, to observe the process, and see if they needed the pump shut off, or had any questions or advice. When it got to be about 10:25 I called Atlas just to make sure that they were on track to arrive within the 9:00 to 11:00 window. The man who answered my call placed me on hold briefly and then can back on the line to say, "We was just getting ready to call you. They're on an emergency job all night and they're not going to be able to come today." Obviously, they knew that they were not going to be able to come today long before I called them at 10:25. They could have called me at 8:00 this morning to tell me that they couldn't make it and we could have rescheduled. I wasted hours of my time holding up my end of the bargain to keep the appointment, and they didn't have their act together well enough to pick up the phone and call me when they knew they were not going to keep their appointment. Given that I had to call them to learn that they were going to be a no show, I told the man that they are fired. Customers normally have too much going on to waste their time waiting for people who are never going to show up.

The workman showed up at the appointed time and place and I assume did what was needed on the septic system. The order was to perform an inspection of the septic system and test of the well for the sale of the property. The workman assured me this was routine for his company and that reports would be sent to the title company. The report on the well never made it to the title company. After many phone calls, I had to actually go to the ghetto office and inquire about it. A smart aleck clerk refused to help me and asked me to leave the office. Don't use this company.