Arlington Fence and Deck Company

Contacted Arlington Fence and Deck and they responded quickly. They were able to give me a general estimate for repair of several sections of a 6-foot privacy fence and a gate based on photos I sent. We set up a date for Mike to come out and do a detailed estimate. The detailed estimate was actually a bit lower than the first estimate. I also had cast iron railings that had rusted posts that needed repair and they gave an appropriate estimate for that as well. There were two different dates to do the two repairs and they came and did a great job on both. I'd definitely use them again.

I do not recommend hiring this company. I paid Arlington Fence $7,185 to install a front fence, rear fence and trash enclosure at my home. The fencing has held up fine however the Trash enclosure doors have had consistent issues with opening and closing since installation and the company has come out twice within the warranty period to make the necessary adjustments due to settling. I have requested that the company come out again to repair the doors because they have continued to settle and are difficult to open and frequently get stuck. I am still within my warranty period and the company has refused to complete the repair due to a dispute over another service they provided in a separate unrelated matter.

Gate fell apart in less than a year, and company failed to respond to request to warranty and repair.

Went well, but they did have to reschedule because the bender that supplies the materials sent wrong materials.

They arrived on time and finished the same day. I would hire them again. I feel like they did a good job

Everybody I ever hired fails to perform as they should. The construction industry labor pool has been rotted since the 80s. Pride in workmanship doesn't exist.

Fantastic work. Quality fence that was completed quickly and efficiently. They were flexible and responsive to my scheduling needs as well.

Work was accomplished professionally and well within timelines

Responded quickly to my initial call. Mike came out on time. I asked about resurfacing and he said the current deck was not up to code and they would only do a replacement. I never got an estimate for anything despite asking for one. I did not follow up. We did not use their services.

Very well! Work was performed in the time promised and within budget. Workmen were neat and careful. When we encountered a situation neither side had foreseen, the workmen (and their HQ bosses) worked with us toward a solution that pleased us.

This fence product was unfamiliar to the contractor. He worked with us and Certainteed for a couple of months to ensure a proper installation. My husband had researched fences and found this manufacturer to be the very best on the market. Michael was very patient about getting information from both my husband and Certainteed. The crew who installed the fence were very nice and professional. We have other construction going on also. There is a lot of mud. I would recommend not installing a fence after a rain when there is mud everywhere!

Owner responded promptly to my request for an estimate. Arrangements were quickly made for an installation date with a back up date a few days later which was a very good idea in winter because the original date was snowed out. The old fence was removed and new fence installed easily in one day.

They were the cheapest. Their customer service was fine. They were great.

Thought they did great job - from start to finish. Reasonable price & quality work. Staff were personable, friendly, & professional. Our installation had some complications and they worked with us to get everything done. Mason came out a couple times to double check things and make sure things would work out ok. The installers themselves were helpful and flexible about things. We got board on board with untreated red cedar - looks great.

I contacted Arlington Fence and Deck company after researching Angies List and sending an email request to contact this service provider through the web site. I receive an automated email response and a few days (hardly any time at all) Judy called me back right away to schedule the appointment for 6/11/14. A young man named Mason arrived on time, was professional and took measurements and informed me that a detailed estimate would be emailed to me within a few days to a week. Nothing. I called about a week and a half to two weeks later and spoke with Judy. I wanted to confirm that they had my correct email address which she read back to me correctly. I also double checked my Spam file. She told me that the owner (?) was a little behind, but that an estimate would be emailed to me. Nothing. It is 8/4/14 almost 60 days from the date I initiated contact on Angies List and I have heard nothing. No email, no phone call - nothing. I feel really bad that I have to submit this review and overall I am disappointed that I can't give my money to an A rated company for a job that I need to have done. This was a fail in my book.

Quote was easy and very competative. Discusions with owner (Michael) were professional and even saved me some money by discussing options for future vehicle access to the back yard. Once I decided to get the job done we were scheduled and done in less than 4 days. Fence looks very good.

Arlington Fence provided a very competitive bid for a cedar privacy fence along one side of our yard. They were prompt in coming to the home and providing a quote. We received three quotes and had the greatest confidence in their work. They installed the fence in one day and cleaned up well behind them. The fence still looks great!

Arlington Fence did an excellent job with our fence. Their price was competitive, they were responsive, began and completed when promised (with a delay caused by snow!), did a professional job and the fence looks great. I would definitely use them again.

I called Arlington early on a Friday morning to request an estimate for repairs to my gates/fencing. They were my first choice, as they had done my original fence about 6 years ago and had done a very good job. I was told that someone would call me back on Friday, but it's now Monday midday and I have received no call from the company. I can only assume that they are not interested in performing repair work based on their responsiveness, so I have now called other companies from Angie's list for an estimate for the repairs.

After first estimate for the fence, we realized that we would have a problem with an obstruction in the way...Michael returned and modified the order without any issue. New fencing looks fantastic.

Excellent company to work with, I would use them again and would recommend them to anyone looking for a fence company to work with.

Mason came to my house to take measurements and provided me with a brochure to show me what my fence would look like, and answered all of my questions. He was great, but once I had a date set for installation things quickly went downhill. On Nov 11, the day before installation, a pallet of cement was left in my front yard despite the fact that the checklist I signed clearly stated that I wanted the materials delivered to my DRIVEWAY. So why even bother asking what I want? When I informed Michael of the situation, he didn't seem to think it was a big deal and told me that grass is dormant this time of year. That's not the point. The point is that I asked for the materials to be left in a specific area and they completely ignored my request. Even prior to the cement being left in the wrong place, I had asked Judy in an email on Nov 7, what time the installers would arrive at my house on Nov 12. She said they would be arrive between 8:30 and 9:00. They showed up at 8:00. Again, Michael didn't think this was a big deal, but as a homeowner, it's a big deal to me when someone shows up a half hour early. What if I hadn't been finished getting dressed that early? Maybe then Michael would think it was a bigger deal. Soon after installation began, there was a problem with a piece of fence that was apparently too long to fit where it was supposed to fit. The installer said he could cut off a small piece to fit and I agreed. I also told him that I wanted the extra piece to go around the outside of a tree in the back of my yard rather than running the fence inside. Since I had already paid for the materials, it seemed like a reasonable solution, but the installers did not do that. When I asked Michael about it, he said he would "look into it", but never said where the rest of my prepaid fence went. The installers were only able to complete about half of the fence the first day. Since it gets dark so early I expected them to be gone by 5:00 or 5:30 and I had somewhere to be that night anyway. I kept waiting for them to tell me they were leaving and when they would be back the next day. They never did. At 6:00 their truck was still parked in front of my house. I didn't know if they were still there or not or if they left in a different vehicle, but I finally just had to leave. Since they arrived at 8:00 on the first day, I assumed they would arrive about the same time, the second day. Nope. They were at my house by 7:30. It would have been nice to know they planned to arrive that early, but the homeowner is always the last to know. For some reason, they thought it would be a good idea to leave the remaining pieces of fence laying in my yard over night. I would have preferred to lock them up in my garage over night, but wasn't given that option. When I told Michael about this and my concerns of potential theft, his only response was that fortunately the grass is dormant this time of year. Yeah, good thing. Later during the second day of installation, Michael mentioned that more fencing might be required "due to a slight variation to the layout". I didn't change the layout. Maybe they didn't order enough material. Maybe some was stolen from backyard the night before. If they needed more fencing, why not use the piece that was cut the day before and not used as I requested? Apparently they didn't actually need more fencing because I never heard any more about it. In the email I received from Michael on Nov 13, he stated that the balance of my payment was not due until we were "both satisfied with the completed work". Despite the fact that I still didn't know where my piece of cut fence was, I went ahead and mailed a check on Nov 14 for the balance due. On Nov 19, Judy called me AT WORK inquiring about payment. I let her know that I was at work and I was busy and I didn't appreciate being called at work and that I had already mailed payment. They had probably received it by then if they had just bothered to check their mailbox. She said they had called several times and that she had also sent me an email. No one had ever called my cell phone and the 3 calls they had made before was on my work number. I hadn't got the calls because I hadn't been at work. Someone named Nathan called my work phone number on Nov 12, which was completely ridiculous since I was obviously at home all that day with their installers. The email from Judy on Nov 19, was really rude. She said that the checklist I signed stated that I would provide final payment to the installers when the job was complete. The checklist Judy was referring to also stated that my materials would be delivered to my driveway, not my grass. They didn't do what they were supposed to, why should I? I mailed the check the next day anyway. It's very disappointing that this process was so unnecessarily difficult. I was hoping to be able to use them again when I replace my deck, but there are lots of companies who build decks.

Both jobs involved some custom work and Arlington Fence, overall, did very competent work. A representative from the Florida aluminum railing manufacturer measured the front steps and the railing was installed in a very professional manner by Arlington. It was apparently the first time Arlington had worked with cable railing and there were some delays, often due to the material supplier, but the completed installation was quite good. There was some confusion over a charge of $500.00 but Arlington Fence refunded the amount when questioned.

Worked with Michael who was very responsive in working through fencing options, performed the work as scheduled, and delivered as expected. Got lots of compliments so far... Thanks!

Initial conversations were good. Once it came time to scheduling the communication was poor. Coordination was suppose to occur with the provider and our neighbor which didn't occur until we finally interceded. Once a date was scheduled and work was ready to begin there were insufficient materials to complete the work. The workers on the job wanted to leave and come back an other time and put the burden on us to make that decision instead of contacting their home office. The workers installing the fence trampled the flower beds though there was adequate room, left holes in the yard and large piles of dirt around from the post whole diggers. After the fence was install it look pretty good though not 100% even. Several months after the install the posts have started to warp from the green lumber that was used. The warping has caused the nails to show and start to pull out, but most importantly the gate no longer closes properly and can not latch. Several weeks ago we contacted the Arlington-Fence and spoke with Mason, who was the POC, for the job. We explained that the gate wasn't shutting because the posts were warped and the wind had blown it open which was a concern especially since we have a dog. We have contacted them 5 times by phone and have sent pictures. Each time we were assured it would be taken care of. The last conversation we were told by Mason that the owner had come out to take a look and he saw what was wrong with the gate, totally missing the point that we had told them the wood was warped. Once again we were told this would be taken care of and still nothing. Update: Today (10-4-13) I came home and someone had trimmed down the part of the fence that was preventing it from closing properly but without our knowledge. And while I appreciate that the gate now closes, what I don't appreciate is that someone made changes without our knowledge and the bigger issue is still not addressed. I truly hope that this is addressed shortly. Additional pictures added. Update 10-7-13: We contacted Mason again and he said someone had come by without our knowledge and had cut off part of the fence so it would close. They did not address the larger issue which is they used wet wood that is warping. He was asked about warping and responded that warping isn't covered under the warranty. The issue is that they used an inferior product, green wood, and it needs to be replaced. Many of the posts are warping, this is poor workmanship do to the company using green wood not merely warping due to age!