Appliance Services Inc

Wow. I was totally impressed. The office manager was very nice on the phone and promptly set up an appointment for me right when I wanted. They asked me to call the morning of the appt. to get a 2 hour window, which I did. I was told a range of 9-11AM, and Jim Duvall arrived at 10:10AM...perfect. He immediately removed the non-closing door of my Kitchen Aid Oven, (this was not easy since it is heavy and had badly sprung hinges), opened it up and determined the problem in about 5 minutes flat. Then, amazingly, he went out to his truck where he actually had replacement hinges, (I was amazed), and he brought these in and installed them promptly. In less than 10 minutes, he had completely fixed my non-functional oven...the day before Thanksgiving dinner! I asked him to replace a failed microwave light bulb, which I had tried twice to figure out (unsuccessfully), and that didn't phase him either. 2 minutes...fixed. This guy Jim totally knows his stuff, was prompt, highly professional, and a pleasant enough guy... a real pleasure to deal with. They quoted a reasonable price for the call, and the parts costs were also reasonable. You might think a hundred bucks or so is a high price for 15 minutes of work, but Jim does in 15 minutes what most guys in his business can't manage in two or three hours. So I'd say his service was unreasonable. Unreasonably good, that is. I'd highly recommend him and his company to anyone that has a busted appliance.

The first visit Jim made to us was at no charge because the fridge was running again; this impressed me, as many companies I've worked with charge just to ring the door bell. He clearly explained what to listen and look for in case we had more problems. Two days later we called back to tell them it had died again and he was out that day. I LOVE that they give a 2 hour window instead of a 5 hour like most other companies. Jim works quickly and obviously knows his business as he had the problem diagnosed and repaired so quickly. This is a family run business that brings nothing but praise to the name.

The guy knew right away what the problem was. It was the ice maker bracket. It stuck so the ice would keep making and over flow. I do not use the ice maker so it was not a problem. The business is family run. There was no charge for the service.

Came right in the window that he said he was going to be at. He had a carpet where he laid down his tools. I will use them for all my kitchen products. They are excellent! I like that they are family owned so you deal with the same people.