American Disposal Services

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The service was okay my problem is at the end of service... When I sign my contracts several years ago there was no mention of a $20 surcharge to do that. i told the csr that was not listed on my initial contract. He replied that it was on the back billing statements. I told him I didn't sign bills I signed a contract and he said it was nothing he could do. Also, this company insists on collecting for their service in advance and if you pay at the end of the time. They tack on a $10 interest free. Is nickel and dime nickel and dime. I would never recommend this company to anybody.

American skips our house almost every time we put out the trash, even through the container is CLEARLY visible from their truck. We have complained multiple times to no avail and will be canceling today. Do yourself a favor - hire another service!

The trash guys that actually come around are pretty good. They have missed me in the past but haven't made a habit of it. The office and customer service, on the other hand, are awful. They will tell you one thing and do another, flat out lie to you, are completely unhelpful, and generally unimpressive. Sometimes your problem will be elevated to someone who tries to help, but overall don't expect much.

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We have been a client of American Disposal Services for almost a year and have been satisfied with their service. W were getting two trash pickups a week, one recyclable pickup a week and one yard waste pickup a week. On April 4, 2014 we received a letter dated April 1, 2014, stating that, effective April 1, 2014, 'after careful consideration, we have decided to transfer a portion of our residential services to' another local trash pickup company. When I contacted the company that our account was transferred to I was informed that we would have only 1 pickup a week for the same price we were paying American, although it was $10.00 a month less than their regular customers are paying. When I contacted American to voice my displeasure with not being given advance notice of the reassignment, the representative stated that they were sorry we feel that way and offered no further explanation. We are very disappointed in American Disposal Services and would not recommend them.

Update 2/3/14: American Disposal has yet to provide a refund. They now say it will be 3 additional weeks making it over 2 months for a refund that has been delayed solely due to poor record keeping on their part. I reiterate -- do not engage this company's service! They have made no attempt to contact me as a result of this review and they are being quite insensitive to senior citizens on a fixed income. Update 1/24/14: American Disposal has now said they have reconciled their bin ID's against the bins they collected from my mother in 2010 and have 'cleared' her account. They said her refund check will be processed immediately. I will update once received to confirm. The pickup of waste itself over the years has been satisfactory. It is when my mother moved to a retirement community that the problems began. At the time service was canceled -- my mother had a $264 credit. Five weeks later I am still waiting for the credit to be processed. Each call to American Disposal results in a different story. When I first contacted them -- they were processing the credit. No check was received. When I next contacted them -- they were not yet processing the credit -- they needed to pick up her bin and until this was done they would not refund her money. No check was received. When I next contacted them -- they had gone to get the bin but the bin wasn't found. I explained that she was a 'back door service' client and her bin was at the side of the house in the location that it has always been stored for pick up. I suggested that they might perhaps have had this information available since it is the location where their driver has gone twice a week to pick up her garbage for the last 3+ years. They explained that the bin pick up group was not the trash pick up group and therefore wouldn't have known. In my opinion -- it is their responsibility to communicate the details of a client's contract to their own teams so whether or not it was the same group -- they would have the information they needed to service their client. They told me that with this new information about the location of the bin in hand there was someone on their way at that very day to retrieve the bin. The bin was not retrieved. When I contact them next they said that they would not be able to come for to attempt to pick it up for 2 more weeks. Once the bin was picked up it would be an additional 6 to 8 weeks before they could issue the refund check. To make sure that in 2 more weeks American Disposal would have everything they needed in order to return my elderly mother's money I learned that the bin they are expecting to pick up is not the same one that they had provided my mother. My mother has a small bin. Their records indicate she should have a large bin with wheels. Their records also indicate that they picked up these larger bins in 2010 but the serial numbers do not match so they are researching their next steps. If it can't be resolved then $100 will be withheld from my mother's credit as a replacement fee for the 'missing' bins that were picked up by American Disposal in 2010. I am hoping this will be resolved -- although based on the current information I have been given -- the earliest my mother could expect to receive her $264 is over 2 months after she canceled service. My mother is 82 years old and lives on social security and I am very disappointed at American Disposal's handling of this account. I am certain that were it reversed and my mother owed American Disposal $264 they would not be so patient as to wait over 2 months for their payment. Shame on you American Disposal! Retirees be ware! Update 3/31/14: Received refund on 3/27/14. Over 3 months after I closed the account. I will NEVER use them again.

When I called to see when they were going to pick up my full trash bins, I was told they would not come until Friday, the next regular trash only day. They would pick up the recycle trash next Tuesday, so it would be 2 weeks between pickups of recycle trash. Not reasonable. They should have been here today to make up for yesterday. At this time of the year, there is a lot of trash, especially recycle trash. There was no reason they shouldn't have picked up our trash yesterday. My review and rating are for this incident only.

Most people probably don't give much thought to their trash removal service, but this company is fantastic. American Disposal picked up all of my yard waste, which was over 50 bags, in one pickup - not a single twig was left behind at the curb. I am so impressed with the customer service this company provided that I am definitely keeping them around.

ded a call on Thursday from the Manager or Supervisor.Trash service has been fine. However, we had trouble with them picking up our lawn debris (scheduled for Wednesday's weekly). The first week they missed it completely and we were told that they could not pick it up until the next scheduled pickup in another week. (the lady in fact told me they were NOT ALLOWED to pick it up with the normal trash. Don't know if that is true, but she PROMISED they would 'put a note' in our route drivers box and to hae no worries it would be picked up the following Wednesday. Wednesday cam and AGAIN, no lawn pickup!. This time, I sent an email to the contact for Customer Service and demanden a phone call from a supervisor or Manager for my route. I told them if they didn't pick it up THAT day, I would be cancelling all my services. I got the phone call and they had dispatched someone to pick up the yard debris that morning. I have had no problems since then...

American offered some of the worst customer service I have encountered in a long time. They claimed to deliver to trash cans to my home which never arrived. I spent two months of phone and email contact with their representatives; instead of delivering two trash cans to solve the problem, I was left dealing with representatives whose tone and manner betrayed no interest in helping to solve problems, emails where I was offered only serial numbers of the supposedly delivered trash cans and finally a representative who told me that I would have to pay for the replacement of these phantom trash cans that were, according to her notes, sitting in my driveway. The callousness and aloof approach of their staff in the process was beyond frustrating.

They do very well but every few months we get another increase. They just gave us a new bin for recyclables. If anything gets out, they stop and pick it up, they don't let it blow in the wind. They actually collect more often, even during the holidays. The guys are nice and polite. Their trucks are clean. They are still cheaper than the competitor.

We just went with them because they were a lot lower than our previous trash company. They pick up the trash and give you a bin for all of your recyclables. They also take a lot more recyclables than the other company. They come three times a week to pick up various things. They come once a week for trash and recycling, another time for trash, and then they collect green type things like lawn debris on Wednesday.

They intentionally lie and cheat - the price quoted on the phone is not the same on the contract - read a very obscure fine print that says, "variable fuel surcharge...." This will charge your credit card AFTER you have had them take away the container.

This company was a nightmare from day one. The first day they didn't come pick up the trash so we had to haul it back until Friday. We live at the end of a long private driveway so dragging the cans back is very inconvenient. It just got worse from there. If we didn't cut down boxes and lay everything just so, they didn't take them. We've been forced to take our box recycling to a center instead of to our curb. We are paying for that service but it' impossible to get it done. On multiple occasions they simply did not take the trash and I've had to call to get them to come back. The final straw was this passed Friday when they took our neighbors trash and left ours. We called and were told the truck is too far away they would pick it up on Tuesday. So we were forced to bring our trash bag to our house. This company is the worst ever. I can't wait to return to my old service. The little financial savings was not worth the headache. I would gladly pay double to leave this company.

We have had an excellent experience with American Disposal Services for both trash collection and recycling and have been using them for about five years. They provide consisently good service, always make their scheduled pick-up dates, and have a fair price.

They were good. They come every Monday even on holidays.