Aegis Air

Konstanstine was professional and friendly and told me the service call was $90. He inspected the HVAC and determined that 2 of the fuses were bad and needed to be replaced. I was charged $150.00 total for this service. So it was $30 each to replace 2 fuses. I dont think I will use them again. Overpriced!

Awesome experience! I was prepared for a long day, but, these guys arrived on time and were done in under 4 hours. Never expected the ease and speed that I witnessed. A beautiful system!

Not good. 7 years after the fact of the work, I am now dealing with a mold remediation project that requires removal of the HVAC system that Aegis installed from the closet in which the builder installed the original York system. The tape that Aegis Air used to tape the system to the existing air ducts was inappropriate for the job and came loose. During the summer, the cold air from the A/C usage mixed with the hot air in the closet causing black mold to form on the drywall in the back of the closet. Now, I am paying $1,700 to have the HVAC system removed from that closet and $2,400 for mold remediation. I am very upset that - while the problem was caught early, it is likely that mold spores were being spread throughout our duct system on the bedroom level. My son and I are extremely sensitive to mold. Update 12/18/17-I am forwarding another issue caused by the original Aegis Air installation that I became aware of from Dario Compain of IAQ Medics. See the email below which addresses the problem with the valve which Mr. Compain said could only have been caused by the original installer. It has to do with stripping the threads on the valve due to Aegis Air using the wrong tool. As you can see this will add another significant expense caused by Aegis Air improper, uninspected installation. I did see your email re: Aegis Air went out of business. This is suspect as both companies have the same name and is likely owned by the same people.

I called Aegis Air this morning to explain the problem and what I had done so far. My furnace was working but bot blowing warm air.I asked when they could come out and the girl said I will call you back in 10 minutes. Approximately 3.5 hours later, she calls my desk at work (at 12:01 pm) to let me know a technician would be there in 30 minutes. I had not even agreed to have them do this, but okay. My brother was at my house and could let the guy in until I drove the 40 minutes home after leaving work 3 hours early. I called my brother to make sure he was there and to make sure he told the guy about the work I had already done. He calls back and says the guy says the ignitor is broken and I thought he said something else. I of course had a fit because the ignitor was replaced TWO DAYS EARLIER and in perfect condition. In any case, I didn’t think the charge for that would be very much and the guy would fix what was actually wrong. Also, I was supposed to pay $225 in addition to the $64.95 service call fee. I get home and I explain that I was not paying for a new ignitor and he said he would put the old one back in. (I actually recorded this conversation) He insisted it was broken and then decided to talk down to me as if I don’t possibly have any knowledge of this. Earlier when my brother had called on my way home, i actually misunderstood what he had said to me. I was under the impression that there was another issue identified and that was going to be fixed. In reality, he had told my brother that in order to see what else was wrong he HAD to replace the ignitor FOR $225 and then see what else was broken. Before he left my house (after putting my newly purchased, freshly broken ignitor back in) he asked if I would be paying for the $64.95 diagnostic fee. I asked what was wrong with the furnace, and his only reply was the ignitor, the furnace kicked on after he replaced it.” I further explained...AGAIN, that the furnace WAS ALREADY WORKING, but not blowing warm air. He could have checked the indicator light that showed that there is a gas valve leak. I didn’t share that information... because what am I paying him for? Ultimately, I felt this was a scam and he broke the very fragile ignitor just to get more money. He also made it seem as if it was absolutely necessary to find out what else was wrong. This was a blatant scam. In addition, After my first conversation with this person, he was walking out of my house for some unknown reason and just prior to him going out the door, he turned to me and said, “you know what? No, never mind.” I don’t know what he was going to do but for a moment I felt threatened. My brother and his family were in the basement with an air compressor running and two small children. No one would have heard me call for and I was basically alone. This is not okay! And waaaay worse than the scam. The second and last conversation happened quickly and I had 911 dialed in my phone so I didn’t get the money discussion recorded. He left and that was that. NEVER AGAIN.

Great Service I called yesterday and it is fixed today.

Fredi is an excellent company representative punctual & knowledgeable.

Easy solution, Drain pan & found clog in PVC Line.

On time; great service. Called ahead to confirm. Called to remind us to schedule visit per prepaid contract.

Aegis diagnosed the problem quickly and resolved it by changing out a capacitor.

Cyrus and his crew was very responsive in all communications in regard to our project, we had to replace our furnace in the midst of the coldest month of the year and I could not have hoped for a better outcome. From the initial site visit to the completion of the project everything went as described and as discussed, they even serviced my A/C unit at a discounted rate since they were already at the house. Would highly reccomend Aegis and will certainly call them for any future HVAC needs.

The Master technician Joe did a top-rate professional job. He is knowledgeable, polite and efficiency, he performed an excellent work and clean everything afterward. He explained in detail to me of the job. I would hire him again. Thanks

They claim all of northern VA when they can't service Berryville VA one hour away from the Manassas VA Service Center. I gave them an overall of a C due to the false advertising of ALL Northern VA when again one hour away from Manassas VA Center. They were very professional over the phone with my conversation just a reminder to all in Northern VA they do not service ALL Northern VA. This is thier claim on the website: ""Serving all of Northern Virginia from our Manassas VA and Alexandria VA Service Centers.

First of all, Konstantine is absolutely awesome-- friendly guy who is not afraid to tell you the honest truth. I initially asked for a heat pump, and he quoted me a very reasonable price for the heat pump and to keep my existing ductwork. I continued to shop around and several HVAC specialists recommended high efficiency heat pumps, but were quoting over 15k for them and also said I needed to replace my ductwork. I called Konstantine back and he agreed the ductwork could use some help (it was all over the place and the air flow was not good because it is a very old house/system--upstairs, it would easily get up to 90 degrees while the downstairs was 70 or less) but talked me out of a very over-the-top expensive HVAC system the other guys suggested. He ended up suggesting a less costly high efficiency system (basically just a couple models down from the one the other guy suggested) that was basically the same as the newer models with minor changes that would not have benefited my situation since my home is not large. He agreed to do everything for $9k, which at $6k less than the other specialists made me very worried-- a few thousand, maybe, but $6k!? What if this was a scam!? I asked him when he would need the initial deposit, and he told me I would not need to pay until completion. Once he told me this, I felt a lot more comfortable going with him and his crew. I'm so happy I did! The first day, they came to remove my old system/ductwork. The crew was very punctual and professional, they made sure to lay down dropcloths on my hardwood floors or put on footies/take off their shoes before they walked through. There was a lot of unknowns with my current ductwork and how the air flow was going to be taken care of, so they asked me a lot of questions and really assessed the situation before moving forward any further. I appreciated being involved in the process, and they took time to explain certain things to me. The second day, they showed up at 7:30 AM and didn't leave until 5:30 PM.. they worked very hard the whole time. Again, my project was very complicated! The third day, they came to put the finishing touches on my system and were done within an hour or two. Immediately upon them turning on my system, I got a big smile on my face because THE UPSTAIRS COOLED DOWN IN MINUTES! The air flow was amazing and I couldn't believe how well the system worked. My bedroom is upstairs and I always had to keep fans running before to get the air moving around the room, and I would still be sweating--now, the air is very forceful and circulates well, and the return they installed upstairs helped tremendously. No fans needed! There is no longer a temperature change when walking up the stairs, every part of the house cools well. The only thing I would complain about is how they were supposed to come back to clean up (black finger prints, some dirt from walking in and out--they laid down a dropcloth but it didn't catch everything--, soot everywhere in the furnace room.. a huge mess really) and they never showed up to do so. I called and they told me "we'll try to make it out next week"... I'm not living in filth, so by that time it would have been too late. I ended up having to clean up their mess myself. However, I can't deny that they did great work and were the most friendly, professional contractors I've ever had in my home. If you want the best bang for your buck, go with these guys! You won't regret it. Just don't let them walk out that door before they clean up :)

They're good. I've used them a long time. They changed their name more recently but I've them for probably 10 years or more. I would recommend them. The quality of their work stood. They're reputable. There were no surprises or anything in the work. It was good. There were no issues there. I would give them an A. We were happy with them. I'd give them straight A's. They were very good.

Konstantine and his crew are top notch. Friendly, professional, did great work. As part of the installation I wanted a new heat register put in a room that was added on to the house by the previous owner. It was not easy due to the differing roof lines but Konstantine made it happen. I got two estimates for the complete job and the other company was about $1500 more and the estimate did not include the new register. I am very happy with the new system.

KPI was very professional and willing to meet all of our needs. They offered a very reasonable price and provided service as quickly as they could.

I called their advertised 24 hour emergency number when our furnace stopped working during a very cold spell is winter. The number goes to a voicemail that doesn't even identify the name of the company. I left several messages throughout the night but it went to voicemail every time. I did not get a return call until the office opened the next day. The receptionist was immediately abrupt and when I asked about the 24 hour emergency number, she said she didn't know anything about that and I would have to talk to the manager. I told her that was fine but that it was upsetting that I did not get a call back from the emergency service when I was having an emergency. She literally hung up on me. An angry manager called me back. He raised his voice, telling me that they would not be coming to my house today. He told me that the 24 hour emergency service meant that someone would call back within 24 hours. He told me that I was lucky that they called me back as they were so busy.

they dispatched someone within 2 hours and they completed the repairs and also did the spring maintenance on the system. they have always provided exceptional service at a fair price. we have used them for some time as do our children and many friends. we highly recommend kpi air.

Best combination of both price and on going service agreement. Courteous staff and prompt technicians. All around excellent service. KPI air was proactive in customer engagement taking time to explain available option and services. Thanks KPI Air!

KPI was very prompt in responding to our estimate inquiries. The technician for the installation was very knowledgeable and also offered me an option to finance for the entire system. The technician was prompt to arrive at our house within the promised window. KPI followed up after the installation to make sure that all systems were functioning properly. I would recommend KPI services to neighbors and friends for their professionalism, price and ease of doing business. -D

They are very nice, punctual, clean and do quality work.? They are fun to be around and I always see the same people which is always nice.

Mr.?Konstantine arrived quickly and was friendly. He inspected my unit last summer and because he was already familiar with my unit, he quickly figured out what was going on. He brought in a vacuum and a pressure hose and pushed high pressure air through the condensate line. Such an easy fix! It took all of 10 minutes. All the while I was sick in bed, and my friend was there to help, I came down to say hello and Mr Konstantine sent me back to bed. He didn't charge me for the visit, is super friendly and incredibly knowledgeable about my A/C and Heat Pump Unit and didn't mind coming at all. He wished me to be feeling better. There's something very confidence building in trusting that your contractors know well -- at least far more than me -- about things like A/C units and to be friendly and kind all at the same time. Its just a rare thing. I'm an AEGIS customer for life and will look to them to replace my unit when the time comes. Cannot recommend Mr.?Konstantine and his staff enough!!!

Excellent job and customer experience. The workmen showed up at 8:00 a.m. as scheduled. They were courteous and put on botties before entering my home to protect wooden floors. After showing them the location of the old system, I left for work and asked they call me before finishing so I could come back and review their work and make payment. I was called around 11:15 a.m. and informedd that they would be finished in the next 45 minutes. This gave me sufficient time to come back from work and review the work and pay for their services. I paid in full after a review th work and the new system. All my questions were answered. All areas where clean and the installer explained the new system to me, helped me to set the new programmable theromostat and went over what they had done.

Excellent service. Great price. Professional staff who were thorough and didn't try to sell me anything; they put my mind at ease that my unit was operating in good condition.

As our house is older and the duct work could not handle the stress of a larger furnace, a smaller furnace was recommended. This furnace has worked great, and we have noticed a drop in our heating bills. Had three estimates before going with this company which was recommended by a friend. Communication between sales representative and service department? was excellent!