Able Moving & Storage Inc

Terrible!! DO NOT USE! Pictures do not do much justice as there was a scratch on almost everything. From start to finish this was a miserable experience with NOT Able. First, I had requested an estimate as we had a lot of stuff. After being given the third degree, someone came out and adjusted the quote. He also wrote down specialty supplies that would be needed and they would provide and we would pay extra for it. We have a bed with a an adjustable bed frame and from the start I wanted to know if I needed to have a special company come. The two people I talked to on the phone and the person who came to do the estimate assure me they would. Also assured my wall T.V. mount would be put back up (was not expecting that.) The day of the move as soon as the movers walked in they said they would not take the T.V.s. I showed them I purchased special boxes for them from Able. They did not bring them and said that I would have to go out and buy them. So I did and I also had to pack them. Art work as I read I would have to take and was prepared for this but they refused lamps and mirrors. I also purchased special mirror boxes which again they did not have. When I showed them that they threw a packing blanket over it and that was it. For the beds I bought my own covers and offered to help them put them in, they said no we can do it. However, they just packed the packing materials instead. It was never ending with this part. Next, for unpacking they scratched just about if not ever piece of furniture we had. They dropped a dresser right in front of my wife and I snapping multiple handles. Not only could they not put the adjustable frame back together the response I got from them was "we have never done this before." At the end, the driver just wanted a signature. He asked about 5 times in an attempt to be done and I would not be able to report any damages. I did purchase insurance more than needed. Then I thought do I even want this company or their 3rd party to touch anymore of our stuff? Absolutely not. So glad I tipped each one a significant amount bought them breakfast and lunch. They also charged the wrong credit card and knew it for that I was give a $100 Amazon card. So bottom line DO NOT USE. THEY ARE TERRIBLE!

Richie M. and his team of professionals did an outstanding job on our move from Virginia to Delaware!! The entire team’s performance was excellent. They were very courteous and professional. Packing and delivery was done very efficiently. The team took great care protecting both of our houses during the loading and unloading process of our household goods. Special kudos to Richie – he communicated with us very well during the entire process and provided great guidance every step of the way. He is a real credit to Able Moving & Storage, Inc. This was the 18th (yes, 18!) move for my wife and I – this move was by far the best we have ever had. Many thanks to Able Moving and Storage for the spectacular job!!

They were good. They got there and they were quick, clean, polite, and I got the furniture safe.

ABLE was outstanding from start to finish. Sande handled my quote quickly and professionally, and was very enjoyable to work with. The same could be said about Anni, the move coordinator. And I can't say enough about how good the movers, Will and Christian, were. They moved multiple large and expensive pieces or furniture without so much as a scratch on the furniture or any part of either house. This was particularly impressive in the case of an armoire that not only weighs several hundred pounds, but is about 8 feet tall and wide as well. They had to get this down a tricky winding staircase and I know that it was incredibly difficult to do--both physically, and mentally in terms of the intricate planning and maneuvering that was required . These guys were absolute pros, and they handled both aspects of it perfectly. And they wouldn't even take a break afterwards, even though I suggested they do after seeing what they had to do to deal with that piece. They didn't want to cost me even a few minutes of moving time. On top of how good they were at their jobs, they were both great guys as well. I honestly can't recommend either Will or Christian highly enough. I'll be moving again in a few years, and there is no question that I'll be using ABLE again, and requesting both of them in particular.

Exceptional service, dependable, and very professional staff. Really appreciated the attention to protecting my household goods and property. The packing, move out, and move in all went well with no problems or issues.

It was excellent. They were very responsive. I would highly recommend them.

Well - polite staff. A little disorganized at the office end, but it worked out.

I could not have been more pleased with our move. Abel Moving and Storage is fantastic! I had to change our move date twice and our move coordinator was most gracious in accommodating us each time. She was always happy to answer any questions I had and helped to make the entire process run smoothly. The packing team did a great job -not one thing was missing or broken. They arrived on time and were very professional, efficient and courteous. Ditto for the moving crew. They were very careful to make sure they didn't ding up walls, etc. and were very professional and courteous. If we ever move again I will definitely use them and highly recommend them to anyone. Kudos for a job well done!

The crew arrived on time and could not have been more careful, efficient and professional. But what I'm really blown away by is what happened AFTER the move. Due to our carelessness, two boxes of important papers were left sitting out on moving day, and the crew loaded them along with everything else. We REALLY needed those boxes but had little hope they could be retrieved, since all the items had been packed away in big wooden storage crates. However, when we called, Able was happy to do a search for the boxes and found them the very next day, then DROVE THEM TO OUR HOUSE. We are just halfway through our move experience, but so far, I am really impressed by Able. We obtained three estimates, and theirs was the lowest by a small margin.

This was my first time using a professional mover and I was not sure what to expect. Nick Deneke walked me through the process and gave me quotes for complete pack and partial pack. He was efficient, professional and good at communicating all the details and options. Rush, Diego and a Hispanic lady did the packing and loading of the moving truck. They worked well together and were careful of my belongings as well as the house. Rush and Diego completed the delivery, reassembling my furniture and asking where I wanted each box. They even helped me disassemble and move some things in the new house to make way for the items they were delivering! They were extremely professional and careful of my belongings and the house. I never felt pressured or stressed - they made the whole process efficient and smooth. In fact, I had a certified check to pay for the move and had inadvertently made it out for an amount greater than that which was due. Rush pointed it out immediately and I corrected it. Needless to say, I gave them a 5% tip which I believe is customary if satisfied. I feel that the price of the move was worth every penny in the damage and stress I avoided and peace of mind. I would use Able Moving and Storage again and I recommend them without hesitation.

Contacted company to schedule a visit for estimate on moving locally. Was given a 9:00 A.M. appointment. At 9:25, I called their business office to inform them no one had shown up. I was advised they have a 30 minute window but she would call the estimator to see where he was (note: Very friendly lady named Stephanie) and have him call me. 15 minutes later (9:40 A.M.) I called back as I had not received a call from the estimator to let me know when he would show up. The same lady informed me "he is there. He is at your home" to which I responded "no, I'm here and he is not here". I then informed her to contact the estimator and cancel the appointment. I would find another moving company. She was again, very friendly and professional and said "thank you, have a nice rest of your day". About 5 minutes later the estimator called to say he was down stairs. I informed him I had cancelled my appointment since he kept me waiting for 45 minutes. He responded "your appointment was 9:30". I informed the gentleman that Stephanie had confirmed my appointment was 9:00 and that he had a 30 minute window to show up. The gentleman responded "well, HE must have written it down wrong" (I don't now which "HE" he was talking about). I said, well I have cancelled and will find another company. The gentleman responded "yeah, good luck with that" and hung up. He had a very rude attitude during the entire conversation. I called Able back and requested to speak with a manager. Stephanie informed me the manager was in a meeting and she would have him call me. Three hours later I have yet to receive a call.

Very pleased. Good communications, correctly sized truck, and the right number of crew. Handled furniture very carefully and were respectful and quick. 3500 lbs delivered in 2 hours and they unpacked and took away the boxes and packing material. They folks are good!

The two movers, Jevone and Landon, were very professional. They were also very pleasant! It takes skill to move a piano and it was evident that they were experienced! Also, they called me when they left Falls Church and again when they were 15 minutes from our home. The relocation coordinator, Stephanie Mastbrook, was also very professional, kind, and just a pleasure to work with. I called two other companies before choosing Able - both were almost twice the cost of what Able charged and one was just very unprofessional.

We actually did two moves with them. We were very happy with it.

In order to confirm our move date, a 10% deposit was required. In addition to the deposit, Able's practice is to put a hold on the same credit card for the full amount of the estimate, thus holding 110% of the estimate until the services are performed (which for us were more than a month away). In similar situations I have experienced, it is either/or (either a deposit is paid or the hold is placed) but not both. Given that this is an unusual practice, my husband and I were not aware of the implications this had on accessing our assets. We thus called the next day to switch the card in which the hold was placed. Able immediately charged the new card the deposit and pre-authorization hold. However, they were not able to refund the deposit or release the authorization on the card originally provided. After multiple calls with Able, in which I was guaranteed that the release would occur by 2pm that day, it was not resolved. The next day, I had to conference call my bank with Able in order for them to give verbal authorization to release the pre-authorization amount. Three days later, the 10% deposit has yet to be refunded. I am consistently told I need to speak with my bank, and every time I call my bank, they do not see any refund transaction processed by Able. In addition to their deposit and pre-authorization practice to not be in line with normal business practices, it appears that their accounting department is not trained properly to process refunds and reversals. UPDATE: We have decided to use another carrier, who actually provided a quote for half the amount that Able provided and no deposit/hold was required. We canceled with Able yesterday morning, and the pre-authorization hold and deposit has yet to be released/refunded from the second card.

Wow! This company is top notch! I contacted them the afternoon before I needed moving help. They had a two man crew the very next day. The crew was very professional and courteous. They paid extra attention to our belongings and they were fast! They went through the final bill at the end line-by-line and made sure I understood everything. I've worked with other moving companies in the area! None perform at the level this company did. I would definitely recommend this company! Thanks for the great service!

Our experience with Able Moving and Storage was nothing short of amazing. From the origin of the process from the time the crew drove away, everything was done in a manner that exceeded our expectations. The crew on the day of our move was very courteous, and extremely efficient. They moved very quickly, but treated our items with care as they moved along. They broke nothing, scuffed no walls, and completed the move in excellent fashion. I highly recommend them to anyone considering a moving company for their next move. They were recommended to me by a friend who uses them for office moves all the time, and I'll never make more than one call for any moving needs in the future.

The crew was on time, very polite, did an outstanding job on the packing the furniture. The ended making a total of 3 stops to various family member's home. The price was very reasonable compared to quotes we received from other movers in the Northern VA area. Highly recommend.

FIRST: Runners were not put down on the stairs as promised verbally and as stated in their brochure. As a result the carpet on our stairs were stained when they moved a freezer. They sent a carpet cleaner to clean the carpet but the stain remained. As a result we lost our security deposit. The company said they talked to the carpet cleaners and according to that conversation there was no reason we should have lost our security deposit due to the stained carpet. I was told if I could prove that was the reason we lost the deposit they would 'see what they could do'. I sent the signed form that stated we were releasing our security deposit as a result of carpet stains on the stairs and sidewalk stains (also from the movers). They will no longer answer my emails or return my phone calls. SECOND: The salesman that came to our home to provide the written estimate underestimated how many truck would be required for the move. A second truck had to come the day after we were supposed to have vacated the house. As a result we were responsible for an extra days rent. I have contacted Able requesting reimbursement for the extra day rent. They have not answer my emails or return my phone calls regarding this issue. THIRD: We bought their insurance to protect our items. We specifically asked if it covered items we packed in boxes ourselves. When we submitted for reimbursement for items that were damaged we were denied items because we had packed them ourself. FOURTH: We have 2 game tables which I specifically showed to the salesman to make sure they would be dismantled, moved and reassembled. I was assured they would be. The movers told us they could not move them because they were pressed wood. It took multiple calls to the company before the movers agreed to do as the salesperson promised. Summary: we are out of our security deposit and an extra day of rent. The company will not respond to our request for reimbursement despite providing pictures of the damage and signed forms documenting our expenses. Be careful using this company. They will promise you things they do not deliver. Follow up after the move is a nightmare.

It went extremely well! I could not be more pleased! The packers and the movers were some of the nicest, most professional people that I had ever met. They were wonderful! They took extra time, extra care, and they listened when we talked. When the estimator came to give us the estimate, he gave us several hints to better prepare us for the move and to help save us money on the over all move. Our belongings came through in mint condition!

The team showed up on time and had everything packed up and moved in a couple hours. Was well worth the money.

The move and process was wonderful. They were extraordinarilly helpful in packing and then men who assisted with move were very professional and polite and went above and beyond the call of duty. They also gave me a free month of storage which is one reason I went with them. The delivery was done professionally and it was clear they knew what they were doing. They were great! I could not have asked for anything more.

Moving is always a stressful process, so we decided to hire a professional moving company to help out with all of the furniture and a number of large boxes. I researched many moving companies in our area prior to selecting Able Moving and Storage. Dorian and his crew were prompt, professional and courteous. They worked very hard and got the move done 2 hours faster than the estimate (much to my surprise and delight). Nothing was damaged during the move and they set everything up exactly as I asked them to. They were a huge help and relieved a large burden for a fair price. I would use them again.

I give Able Moving an A++ across the board! They really were wonderful in every regard. They were very professional, polite, organized, punctual, reliable and skilled. I had an incredible crew and they far exceeded my expectations. I had a considerable amount of furniture to move and I also had them help me move and organize two large storage units. The last mover I used was a different company and that other company clearly didn't put much care into how they handled my belongings. The other company also misquoted the price and of course, it was far more than I had anticipated. Able Moving was a breath of fresh air and they were careful with my furniture, they were accurate with their pricing and they were a group of true professionals. Not only was it the best move that I have ever had, it was also one of the best overall customer service experiences from start to finish. I will only be calling Able Moving from now on and I will also be referring them to all of my friends and colleagues. Use them, you will be very happy that you did!

I told the Able Moving rep that we were getting estimates for moving and asked for his number and told him we would call if we were interested. He pushed and pushed for a date and time to come and do an estimate and when I refused to set a date and once again asked for the phone number - HE HUNG UP ON ME! Very rude, very unprofessional and bad business practice to call someone's home looking for business and then hang up on them.