SUNDECKS OF RICHMOND

Jim Davidson of Sundecks of Richmond and his crew did a fantastic job. From our initial consultation throughout the whole process my wife and I were very pleased. Sundecks of Richmond did a fantastic job on our screened in porch. It was clear that pride in craftsmanship, fit and finish was as important to them as it was to me. Thanks Jim and your crew for a job well done!

wouldn't honor the warranty

unknown

They did a great job.

I'm not one that writes reviews however in this case I thought it warranted a review. Jim Davidson, owner, was great to work with. He listened to what I wanted in a new deck/screened in porch; made suggestions but didn't try to and quot;upselland quot; on anything; provided me with the plus and minuses of my ideas and let me decide how I wanted the project done. I had quotes from 4 other companies obtained from Angie's List and Jim's price was competitive and the project came in at his original price quote. Jim's crew that built the deck were exceptional...paid a lot of attention to details to make sure everything was correct the first time...the old adage of measure twice and cut once was definitely in play during construction. Sundecks exceeded mine and my wife's expectations....can't ask for more then that! Since the project has been completed several of my neighbors have raved about the quality of the build and have asked me for Jim's number. I would not hesitate using Jim's company again, and if you are considering a new deck, screened porch, garage or addition you won't go wrong by giving Jim a call. A happy and satisfied customer....

First I would like to say, that people who have not had the first nail hammered by this company, should not be allowed to give D's and F's. As Jim Davidson (owner) pointed out to me when we started discussions about the project, and quot;if I could start building your porch tomorrow, you probably don't want meand quot;. The point is, there is a certain amount of patience necessary during a contractor's busy spring and summer season, and availability does not make a project successful. In our experience with Sundecks, there were a couple of occasions where I had to follow up with Jim when we were drawing up the plans and getting estimates. And they did start the project about 10 days later than originally expected. But once they started on the porch, it was pretty much non-stop until they completed. In fact, they worked 4th of July (which they OK'd with me ahead of time). The only time they seemed to stop was when they were waiting on County inspectors to show up for the building permit inspections. As the porch was being constructed, Jim was very open to a couple of changes I requested. He also had a few suggested changes for me, and went over them with me before they were done. And through all the little tweaks, he stuck to his original estimate and didn't try to nickle/dime me on changes. One potential miss, was when the roofers came out and put on the roof. What I wanted was a 12 inch overhang at the end of the porch. The roofers stopped the roof flush with the end of the porch. When I spoke to Jim that night,he said it would be no problem and he had the roofers come back out the next day and make it right. All of these experiences left me with the opinion that Jim was going to give me the porch I wanted, not the porch he wanted to build. Very focused on making the customer happy. Our screened porch was really a dream of my wife's, and she couldn't be happier. She spends as much time as she can out there. I am very pleased with the quality of the construction, and with how quickly it was built once they started. Jim has a very experienced job foreman (also named Jim) and he did an awesome job. I would highly recommend Sundecks of Richmond for anyone planning to add a screened porch to their house. One last thing worth sharing. I did my research on contractors to do my porch, through Angie's list and references from neighbors in my neighborhood. In the end, I selected 4 to evaluate. My evaluation included having them come out for a site visit to explain to me how they would approach and execute the project. I then down selected to 2, and had them come back out to give me an estimate of what it would cost, and to do drawings. I found Sundecks estimate to be very reasonable, and it was almost half as much as one of their major competitors. And even with a lower estimate, I got a little more (beaded vinyl ceiling vs just painting the wood white) from Sundecks than I was going to get from the competitor. But it wasn't just the cost that made my final decision. That was an eye-opener, but the final variable was something else. The competitor sent a sales guy to do the drawings and the estimate. Sundecks sent Jim. Jim also happens to own Sundecks, and that said something to me. The guy who has owned this company for almost 30 years, is also the salesman, the genreral contractor, and he was out there hammering nails on numerous occasions. He left me with the impression that this guy is going to get the job done, and make sure it's done right. And my impression was correct.

Look above

I phoned this company in March, told the answering service that we would like a deck built, they took down my name and number and said the owner would phone me back. I did not hear from anyone. A month later I gave another call, this time the owner phoned me back, I told him about me calling a month ago, he said he never got the message. He was very nice and apologized to me. I told him what we wanted and he made an appointment with us for the following Week on a Monday at 10:00 am. to discuss what we wanted. Monday arrived... 10:00 am rolled around, we waited, and waited, no phone call from him, no show! Im sure his work is great , looking at other reviews and pictures, we were really looking forward to having this Co. fix us up with a nice screened in deck and lower open deck. It would have been nice to at least have a phone call saying he could not make it.

Sundecks did an excellent job quality wise. Our only complaint was that speed it with which they worked. The overall job took about a month longer that they had originally estimated. This delay was not caused by any issues on our end.

We contacted Sundecks of Richmond and made an appointment. Mr. Davidson arrived on time. He was very knowledgeable and knew exactly what we wanted (several contractors told us they couldn't build what we wanted). We were able to look at several porches they had recently built for others. You could see the high quality of their work in each porch we looked at. The owners of the porches all recommended Sundecks of Richmond very highly. Their crew did a high quality job. In fact every tradesmen that did work on our porch was professional, reliable and did outstanding work. Mr. Davidson recommended several changes which enhanced the porch without costly upgrades. It was refreshing to deal with Mr. Davidson and his company as he is honest, reliable and does high quality work. I highly recommend Sundecks of Richmond. This is May 18, 2012 and we are still waiting on Jim Davidson to finish our porch. Due to stripes on the tongue and groove flooring Jim Davidson promised to have the floor sanded and sealed by March 31, 2012. We are still waiting for them to finish the floor. Meanwhile we can't use the porch. I wrote the original customer review just before Jim Davidson brought over his invoice with a $585.00 charge that we didn't know about or approve. We refused to pay this additional unapproved amount and Mr Davidson has now abandoned the job. Virginia law requires a contractor to have a change order for additional work/charges signed by both parties. We didn't have any idea that he was going to charge us more than the contract amount plus any approved work/charges. I can't get Mr. Davidson to return my emails or phone calls now and we have to seek legal help to resolve this matter. I cannot recommend Sundecks of Richmond due to their business practices.

The Sundecks crew was great to work with and exceeded my expectations. The final design was more than I envisioned. No one can tell that this was an add-on to my home. It looks and fits in perfectly into the architecture. I have had many compliments from my friends and family. The job was done in a timely fashion and just in time for me to enjoy spring! The adjoining deck stairs have built-in lights and cast a gentle glow at night. I also have bench seating all around my deck to enhance the entertaining experience.