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R S Boyers Heating & Air Conditioning Inc

Heating and Air Conditioning

About us

Family owned & operated.

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Air heat pumps, gas and oil furnaces, geothermal heat pumps, gas and oil boilers, hydronic, solar systems, ductless and high velocity systems, indoor air quality systems, sheet metal fabrication, gas line, appliance venting, plumbing systems & duct systems.

Services we don't offer

Duct cleaning.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.418 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
11%
3
6%
2
6%
1
6%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.5
responsiveness
4.9
punctuality
4.8
Showing 1-18 of 18 reviews

Kevin O.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
Great service! Jay the tech went back to his shop to get a part so he would get me up and running. Great service and a great team! I would recommend them! Kevin
Description of Work: Central AC repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Kevin O.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work by the Boyers family. I would hire them in a flash. Clean and professional. Thank you so much for your service!
Description of Work: Hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

06/2016
1.0
heating & air conditioning/hvac
  + -1 more
I own property at Wintergreen and my HVAC was in need of replacement. I contracted with Wintergreen Resort Services HVAC team to replace my aging unit back in September 2015 with a mid-range Carrier heat pump system. Boyers is a sub-contractor of Wintergreen Resort Services and ultimately did the replacement. First, let me say the system is working properly...but these guys were a calamity from start to finish. The installers did not protect my wood flooring when bringing in the new system and left me a section of damaged floors in front of my HVAC closet in the main hallway -- divets and a deep, two-foot plus scratch. I have a security system that records when movement is detected and you can hear the installers talk about the scratches they left and how they should place Boyers' stickers over the dents in the casing to the unit itself. To boot, the indoor unit had dents and scratches on the outside with the Carrier emblem taped on (that quickly fell off form the vibration of the system) from being obviously broken off. After relying on Wintergreen Resort Services to work with their sub-contractor (Boyers) for almost a year to repair my flooring, nothing has happened. the scratch in my hallway still glares at me each time I visit. I have provided the vendor and make of the flooring and nothing has happened to date. I did get the dented metal casing replaced so my unit no longer looks like it fell off the back of a truck -- I guess I can consider that a win since I didn't know I was buying a scratch-and-dent unit to begin with. All this being said, my new system has functioned properly through its first winter and summer. However, the damage to my floors that could have been avoided by putting down cardboard (instead of a sheet), and the fact that a year has passed with no remedial action on their part is the reason I have rated a 1. My mistake was paying the invoice in full since now there is no incentive to make it right. Avoid, avoid, avoid.
Description of Work: Replaced aging HVAC

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0

$6,000

Response from R S Boyers Heating & Air Conditioning Inc
We acknowledge that the installers should have taken better precaution in protecting the flooring at the air handler closet and we did scratch up the floor. There was other flooring work needed there due to some water damage. Wintergreen resort was handling the flooring replacement/repair for the entire area, including our portion right at the air handler closet. We just recently got billed for this in November and paid our part. The delay on the flooring repair was completely out of our control. The unit did come dented from the factory (or from shipping) with the emblem off the unit. We quickly ordered a new door and emblem and had that replaced within a week. So, the Boyers employees were negligent in protecting the floor and that certainly has been addressed company wide. The delay in the flooring repairs were completely out of our control as several sections of flooring were also being replaced here and being handled by Wintergreen Resort. As the customer mentioned, the system as worked from day one and we took care of what we could control in a very timely manner (ie -scratched/dent door). We feel the real complaint here is on the flooring that was held up by Wintergreen Resort.

Thomas S.
01/2016
4.0
heating & air conditioning/hvac
  + -1 more
They could call me to let me know that they were late. I had to call today and reschedule.
Description of Work: They service my furnace and air conditioner.
Rating CategoryRating out of 5
Yes, I recommend this pro

Donald P.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Routine hybrid heating system checkup. Polite serviceman, quiet, explained what he did, and left with no mess. No more than one hour on site.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Linda C.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We've had a service contract with them for over ten years. All the techs have been very professional. Very prompt response to any problems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard P.
10/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned coils and put a small amount of Freon in the HVAC system. Unit lines were freezing up outside and the company did not check for leaks outside or fix that issue. Unit is not cooling at all. Tech spent half his time at our home, complaining about an understaffed HVAC trade industry.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Response from R S Boyers Heating & Air Conditioning Inc
This review was from a renter of the property and not the owner. We did have an issue with the first technician on site which the renter commented about. A second technician was sent to the property and the system is functional and operating properly to the owner's satisfaction. The owner of the property is a long time service agreement customer of ours and was the one responsible for payment of services.

AJ I.
10/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I had a very small leak in my system. Boyers recommended that their technician do this elaborate check in hopes of finding that leak. Not only did the technician fail, but I was severly overcharged for labor ($600+) - the technician was dishonest in clocking the time he spent at my place. I called Boyers and the manager at that time did, to some extent, reduce the charges. I also requested not to get this same technician for future service. That request was not honored so I ended up switching to Hostetter Heating and Cooling in Lexington. I am glad I did as Ed (the owner) is very honest and reliable. By the way, Ed was able to fix that same leak two years later by injecting a sealant (cost of less than $50) in to the system.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$300

Response from R S Boyers Heating & Air Conditioning Inc
We were called out here in June of 2011 for a no AC call on 2nd floor. We had to tighten a valve on refrigerant line and add some refrigerant on the system. This was after another company had supposedly "fixed" a leak on the system while the house was in closing (the realtor had called the other company out before this owner purchased the house). The owner did complain of service charge due to time the technician spent on the project and we worked with him on that and credited some time off the invoice. We did give him the option of an extensive leak search which he declined. We went back in 2012 for a service checkout at the owner's request but nothing was found wrong. We have not been back since 2012. We feel we were very fair in compensating this customer for the 2011 service performed and have had no other dealings since the last checkout in 2012.

Sean Y.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Everything went very well and the work performed was top notch! Paul Boyers was very pleasant to work with and his technicians were very helpful and friendly. I had several other estimates that were way over priced, but Paul came through with the best price that fit my current needs It's been a month since the installation and everything works perfectly and I couldn't be happier. I highly recommend RS Boyers Heating & AC!!!
Description of Work: Install all new duct work and branch lines, floor registers, air return and gas heater along with reconnecting the existing AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,400

J S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Boyers installed the new HVAC system in my home. I shopped around for such an expensive purchase with several local companies but Boyers was the most professional and had the very best price. I would highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

LINNEA T.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
Have used them for years and always have provided excellent service.
Description of Work: Replaced old furnace and hot water tank. Installed a high efficiency furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

DENISE W.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Contacted R S Boyers to check the A/C because unit was not blowing cold air. Mr. Paul Boyers came to the house, explained the problem (coil leak and the unit was at least 15 yrs. old) and why it should be replaced.. I received an estimate/proposal by e-mail within 2 days.The proposal was thorough, explained the work to be done, and listed a choice of two units. I called the company to let them know which unit to order. The unit was installed in less than a week. The technicians were professional, friendly and answered all my questions. I also had them replace the old thermostat. This is not the first time I have received service from this company. During a routine inspection of my 40 year old furnace three years ago, a crack in the heat exchanger and a gas valve leak was discovered. Boyers was recommended to me and I chose them to install a new furnace. Their prices are reasonable and I highly recommend them. I plan to sign up for their service plan. (But replace old units before they go bad)
Description of Work: Replaced A/C unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Wayne L.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
R S Boyers Heating and Air Conditioning Inc were quick to responsive. The service was fine and quick.
Description of Work: I used R S Boyers Heating & Air Conditioning Inc. They installed a new central air conditioning unit for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

erin W.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
This summer when my AC died I called Boyers to come out and see if they could fix it. I had called them in the past, they came out within 24 hours on what was by then the hottest day of the year. I had a leak and the guy said as old as my unit was it would probably cost 2000 to even try to find the leak and the type of coolant was it used was about to be unavailable. After getting several estimates to replace the AC (Turns out you get a discount if you replace the furnace too so I did both), Boyers came in as the lowest plus they are local where as others were not. When they came out to do the work (within less than a week) they ended up replacing all of my duct work as well. They didn't charge me any extra for this and it ended up being a lot of work for the two guys who came. Everyone I talked to was polite and informative and the guys who came out to do the work were fast and professional considering how much work they did. With the insulation they added to the ductwork I know it lowered my bills. I highly recommend them. And will probably use them for future plumbing needs as well.
Description of Work: Installed new Air Conditioner and new furnace as well as replacing all my duct work under the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Paul P.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
The man is great. He turns up when I call him and he does a good job. I pay them on a yearly basis for the service contract. I think they are about $65 an hour if I call them. I'm in the local area so there are no other good people in the area. The boy comes when I call him and then they've got people on call too. They are not cheap, but they come and do good work. Their punctuality is good too. They are very professional and well trained people.
Description of Work: I have R S Boyers Heating & Air Conditioning come out every 6 months and if I don't have any problem, they service the system and switch off the heating or air conditioning. I'm due for another check up with the man.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David S.
05/2012
4.0
heating & air conditioning/hvac
  + -1 more
I would recommend them. They are good and their quality was good.
Description of Work: They did some heating work for me.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

JOSEPH C.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
They put in some used equipment for me and it didn't last. They sent in techs that didn't know what they were doing. My sister bought a new heat pump from them and she has to have it replaced again. I am using the Home Depot now because I can depend on them.
Description of Work: They installed some equipment and did a terrible job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from R S Boyers Heating & Air Conditioning Inc
I pulled the service history for this customer and found that we have not been there since at least 2003 (our files do not go back any further than that from when we had a software computer upgrade). As a qualified Carrier Factory Authorized Dealer we do not sale "used" equipment and all our technicians are NATE certified. We feel this posting is false and malicious as we have not had any contact with this customer in recent years. The local Home Depot provides installations for customers but that work is subbed out to another local HVAC contractor here in town who this customer apparently uses. The Home Depot does not handle the installations or service work. I would like this review removed (even though he gave us all A's ) due to the inaccurate and malicious comments. I feel that this customer was intentionally giving us a bad review. Again, we have had no contact in recent years with this person and did not sell him any equipment (and certainly not used equipment). Do not know who his sister is but assume this is false as well. I am very involved in all our installations and this does not "compute". Thank you for your time. Paul Boyers

Robert P.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were on time. They did good quality work.
Description of Work: I used them for heating and air services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

    Contact information

    75 Commonwealth Dr, Lyndhurst, VA 22952

    www.boyersheatingandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    R S Boyers Heating & Air Conditioning Inc is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    R S Boyers Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
    Yes, R S Boyers Heating & Air Conditioning Inc offers free project estimates.
    No, R S Boyers Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
    No, R S Boyers Heating & Air Conditioning Inc does not offer a senior discount.
    Yes, R S Boyers Heating & Air Conditioning Inc offers emergency services.
    No, R S Boyers Heating & Air Conditioning Inc does not offer warranties.
    R S Boyers Heating & Air Conditioning Inc offers the following services: Air heat pumps, gas and oil furnaces, geothermal heat pumps, gas and oil boilers, hydronic, solar systems, ductless and high velocity systems, indoor air quality systems, sheet metal fabrication, gas line, appliance venting, plumbing systems & duct systems.
    Duct cleaning.

    Contact information

    75 Commonwealth Dr, Lyndhurst, VA 22952

    www.boyersheatingandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed