Tech Advantage

good, I didn't purchase a laptop

1) the company is named Tech Advantage. While the phone number is okay - there is no one named Andy there. This is a service out of Alexandria, Va with local technicians. 2) When I made contact, I became a bit uncomfortable when I determined this contact wasn't as presented. I specifically told and quot;Micheleand quot; to have the tech call and talk to me before I decided what to do. I also specified that I was going to be leaving the house in about 1/2 hour. She told me she would get the tech to call immediately. That didn't happen. Instead, he called and talked to someone else in the house and made arrangements to come and pick up the computer. My husband was left with the impression that I had already approved this. I had no intentions of letting the computer leave my home since I had a great deal of financial and personal information for the organization that employed me. I would not have had the computer leave my possession but would have paid the additional cost to have the work done at my home under my supervision. As it turned out, the tech did get the bulk of the problems fixed but had to set with me to get the internet connections and virus protection set up again. I am not sure where the work was actually performed but I think the technician took my computer to his home.

They ordered the parts to build a new computer for me, since my hard drive had crashed. Their representative came out and installedthe new computer and helped me use the new program updates.

Andrews arrived on a Saturday morning and went straight to work. Absorbed all issues and requests quickly. Efficiently finished up the list in a bit less than two hours. He gave sane and frugal advice. And all the while he was pleasant and kind to less computer-savvy brains like ours. We will definitely call him again with any new issues and suggest his services to anyone in need.