Sullivan Plumbing

Plumbing, Water Heaters, Water Filtration and Softening,

About us

Sullivan Plumbing Express is a small, family-owned plumbing service that serves customers in Lynchburg, Amherst, and the surrounding areas of Virginia. Our services include the installation and repair of sinks, faucets, toilets, dishwashers, garbage disposals, water softeners, water heaters, and more. We also provide sales and installation of tankless water heaters and water filtration systems. From small repairs to large installations, we provide a full catalog of standard and emergency plumbing services.

Business highlights

19 years of trusted experience

Services we offer

Plumbing installation, repair, and service

Services we don't offer

N/A


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9144 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
6%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 1-25 of 144 reviews

Sandi C.
12/2022
5.0
plumbing
  + -1 more
On Christmas Eve, with 8 degrees, a pipe burst in my son's house, flooding the wall and floors. I called Sullivan Plumbing and left a message. Knowing that every plumber in town would be swamped, I had to have faith I'd hear back. At 9 PM I got a call from Will, who explained they had been going full bore all day, but said he would try to get there that night. I told him no, because he and the other techs were exhausted and cold. He made arrangements with my son to have a tech come at 9 AM on Christmas morning. Liam was there on time and ready to work, fixed the pipe, wrapped it to make sure it did not freeze again, and was an absolute lifesaver! I was so surprised that someone would come out on Christmas morning!! I recommend them highly! From now on I will use Sullivan Plumbing for ALL my plumbing needs. Their phone number is 434-846-4466. Keep that number handy if you want excellent plumbing service by techs who care and are first class.
Description of Work: Pipe burst and flooded the walls and floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$421

Gloria B.
01/2021
5.0
auto repair, plumbing
  + 0 more
Perfect. Sean Hargis and Jack were amazing! They were on time. They also installed a toilet and repaired a leak under my sink.
Description of Work: Install water lines for a washer and a dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,104

Betty A.
11/2020
1.0
drain cleaning
  + -1 more
This company is HORRIBLE!!! First thing they do is charge you $95.00 for coming into your home, before the work is even estimated, they actually tell you this when they arrive, so you do no know you are going to be CHARGED!! When you ask why are you being charged this, the response I was given is "it costs to send a man out to look at a job, gas,and etc). Then when the man looked at the job, he gave us a quote of 850.00 + the 95.00 fee and then had the nerve to say "if you don't pay the 95.00, then dont call us anymore"!! Sounds like a good reliable company to me, what about you? Would you use them? I say NO!!! Absolutely NOT!
Description of Work: Drain pipe repaired in the upstairs bathroom

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$945

Response from Sullivan Plumbing
We are up front with our costs. My tech was clear on the cost to come. This client agreed to this cost. I don't advertise free estimates. Free estimates can be arranged at my convenience. I often can give estimates from pictures that are sent to me. I'm sorry you did not like your experience. This client berated another plumbing company in our presence that gave free estimates and then compared them to us once she didn't like the price quoted.

Bryan B.
11/2020
4.0
plumbing
  + -1 more
Had to come back to redo the toilet, but they came quickly.
Description of Work: Toilet and shower leaks repaired.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Laurel F.
04/2020
5.0
plumbing
  + -1 more
Great. They kept me informed of their arrival time. Quickly diagnosed and found the problem and fixed it. Honest and professional.
Description of Work: pipe leak in ceiling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Millie H.
03/2020
5.0
plumbing
  + -1 more
Great job! Very professional and timely
Description of Work: Plumbing work in the kitchen and upstairs bath

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lawrence S.
09/2019
5.0
plumbing, water heater repair
  + 0 more
Excellent service, punctual, repair done quickly and properly at a fair price! These guys are my plumbers from now on!
Description of Work: Hot water heater repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$187

Pamela W.
09/2019
5.0
plumbing
  + -1 more
Excellent! I came home on 9/11/19 to find my daughter & a gentleman from the Amherst County Service Authority standing in my yard by my water meter. My meter reading was much higher than usual so he came to check it out & determined that there was a leak. Using Angie's List I found Sullivan Plumbing, I told them the problem and they had someone here the next morning. The two technicians were professional, knowledgeable & personable. They determined where the leak was, gave me a very reasonable estimate for the repair and went right to work. They did a great job! I will definitely use their service again!
Description of Work: Outside waterline repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

judy S.
01/2019
5.0
plumbing
  + -1 more
Great! Sullivan responded immediately to request for quote. In fact, they were the only way to do so. Good product suggestion, left no trace behind of their work, took away old toilet.
Description of Work: Install high-rise commode before surgery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

scott B.
01/2019
5.0
plumbing, water heater repair
  + 0 more
Great. Technician replaced defective heating elements.
Description of Work: Water heater repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paulette P.
01/2019
5.0
plumbing, water heater repair
  + 0 more
I called Sullivan Plumbing from an Angie's List referral. They were busy but knew I was without hot water. Colton Hudson called back and said he could come came out the same day. Within a couple of hours he had diagnosed and repaired everything! Very polite and trustworthy. I was especially pleased because a winter storm is predicted for the weekend and he came out on Friday afternoon.
Description of Work: My 4+ year old hot water tank was only producing lukewarm water at best. It was still under warranty but for parts or replacement and I had purchased it directly from Rheem. The circulation pump seemed to not be working properly as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda W.
01/2019
5.0
plumbing
  + -1 more
Great job. We called for service in the afternoon and Devon and his crew we here the next day. We were given an estimate and approximate time frame right up front. The work was completed exactly as promised and we were back in good working order. I have used Sullivan Plumping in the past and I will continue to rely on them.
Description of Work: We had a leak in the pipe coming off of our outdoor meter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

Candy D.
11/2018
5.0
plumbing
  + -1 more
Very professional and did a wonderful job
Description of Work: Replaced water shut off and water filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

vic P.
08/2018
5.0
water softeners
  + -1 more
Mr Sullivan responded very promptly to my inquiry and scheduled a visit for a couple of days out. He arrived on time (actually called to say he would be early). The job and clean up including disposal of the unit components was completed efficiently and professionally. Mr. Sullivan was personable, polite and customer oriented. I will definitely use again and recommend to other homeowners.
Description of Work: Removal and disposal of old water softener and brine tank

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David C.
05/2018
5.0
plumbing
  + -1 more
Fast, neat, punctual, fair, guaranteed.
Description of Work: Installed new pressure tank.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maryann N.
03/2018
5.0
plumbing
  + -1 more
Sullivan plumbing responded quickly, and did highly reliable, expert work for us. They installed new gas lines for the gas stove, and ran plumbing for relocating the washer/dryer. They also repaired a problem in the bathroom. Every time they come, they are quick, reliable, and the work is done right the first time. Highly recommend.
Description of Work: Install new plumbing and gas lines, and repair old plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Charles B.
02/2018
5.0
plumbing, water heater repair
  + 0 more
Generally it went very smoothly, timely, and the few small issues were addressed promptly.
Description of Work: Whole house plumbing replacement, new water heater, bathroom vanity installations.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Kip S.
07/2017
5.0
plumbing
  + -1 more
Thomas provided us with a detailed estimate on-site, and promptly executed the work precisely according to that estimate. He took a very professional, businesslike approach to the job, and impressed us as being an expert at his craft. We appreciated having his "to-the-point" guidance in the midst of all the variables involved in our project.
Description of Work: Renovations in a long-vacant office building, which involved fixture removals/replacements, line relocation, ad other smaller tasks throughout the building.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary P.
07/2017
4.0
plumbing
  + -1 more
Fine except for a small piece was missing when the refrigerator came we had to have the plumber back out. He was very receptive to come and make it right.
Description of Work: Water line run for refrigerator

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul C.
07/2017
5.0
plumbing
  + -1 more
Experience was excellent!! They were the best!! Very honest and charge was very reasonable. Just needed a heating element changed in the hot water heater. Highly recommended...will definitely use again in the future for plumbing services. Thank you!!
Description of Work: Limited hot water during shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$173.85

Eric S.
06/2017
5.0
plumbing, water heater repair
  + 0 more
Was very informative on options. Very professional.
Description of Work: Replaced hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles G.
05/2017
5.0
plumbing
  + -1 more
Work was done quickly and professionally, we have used Sullivan Plumbing before and will definitely use them again.
Description of Work: Repaired loose garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

ROBERT E.
04/2017
5.0
plumbing
  + -1 more
Great! Sullivan gave me the details of what would be done and the option to do parts (that I could handle) myself to save on cost. He and his co-worker got there and got straight to work. With the "pre-work" I was able to do they were done and the water was back on by 4:00 pm the same day.
Description of Work: Total re-piping of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janice M.
01/2017
5.0
plumbing
  + -1 more
Sullivan was recommended to us by a friend. The worker arrived on time for the appointment and was quick to diagnose the correct problem, which was actually a blocked section of pipe. The problem was explained in detail, and the pipe was replaced and tested. The worker was courteous and explained everything that he did, and advised us to call if there were any further problems. The cost was less than half of what the previous contractor was proposing.
Description of Work: We were having issues with plumbing work done by a previous contractor to repair a broken shower head in a walk-in shower, and after being told that the new repairs to the entire system would incur an additional $500 or more, we decided to get a second opinion. The problem was that the water pressure in the house dropped to nothing after running water for about 5 minutes; for taking a shower or bath, and running the washing machine or dishwasher, etc., and the water would stop running completely for over a minute. Then it would start back up and the pressure would be stronger. It happened whenever the water was being used in any part of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$206

Louis S.
01/2017
5.0
plumbing, water heater repair
  + 0 more
Very well done, have had no problems since. Very helpful and knowledgable.
Description of Work: Both washer machine house water valves replaced, Hot water heater re-plumb to stop leaky in line valves. Corrected leaky pipe leading to outside water spigot, other general advice for my home project.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$287

Contact information

1405 Main St, Lynchburg, VA 24504

http://www.thomassullivanplumbing.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
2710040179
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
04/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Water Filtration and Softening,
Wells and Pumps,
Gas Logs,
Natural Gas Lines

FAQ

Sullivan Plumbing is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: Closed

Sullivan Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sullivan Plumbing does not offer free project estimates.
No, Sullivan Plumbing does not offer eco-friendly accreditations.
No, Sullivan Plumbing does not offer a senior discount.
No, Sullivan Plumbing does not offer emergency services.
No, Sullivan Plumbing does not offer warranties.
Sullivan Plumbing offers the following services: Plumbing installation, repair, and service
N/A

Contact information

1405 Main St, Lynchburg, VA 24504

http://www.thomassullivanplumbing.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed