Sullivan Plumbing

Plumbing, Water Heaters, Water Filtration and Softening,

About us

Sullivan Plumbing Express is a small, family-owned plumbing service that serves customers in Lynchburg, Amherst, and the surrounding areas of Virginia. Our services include the installation and repair of sinks, faucets, toilets, dishwashers, garbage disposals, water softeners, water heaters, and more. We also provide sales and installation of tankless water heaters and water filtration systems. From small repairs to large installations, we provide a full catalog of standard and emergency plumbing services.

Business highlights

20 years of trusted experience

Services we offer

Plumbing installation, repair, and service

Services we don't offer

N/A


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9144 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
6%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 101-125 of 144 reviews

Jim H.
09/2019
5.0
plumbing, water heater repair
  + 0 more
Smoothly and very efficiently.
Description of Work: Replaced water heater in crawl space rainy day but Sullivan installers got the job done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nate L.
11/2018
5.0
plumbing, water heater repair
  + 0 more
It was great.
Description of Work: Installed a hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret G.
04/2017
5.0
plumbing
  + -1 more
Fine, no problems.
Description of Work: New faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric S.
07/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Very professional, polite and thorough.
Rating CategoryRating out of 5
Yes, I recommend this pro

Tracie H.
05/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Gave prompt attention to my problem! Very please with service!
Rating CategoryRating out of 5
Yes, I recommend this pro

Darleen P.
05/2016
5.0
plumbing, home remodeling
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Martha W.
05/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Mr. Sullivan removed a leaking garbage disposal and installed new pipes under sink. He also fixed a leaking shower and a leaking faucet. Everything went well and is working properly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Frank W.
05/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah O.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Very good work, but charged to much for what I had one
Rating CategoryRating out of 5
Yes, I recommend this pro

Douglas A.
08/2011
5.0
plumbing, water softeners
  + 0 more
Installation was smooth overall. Our work area has plenty of space so there were no difficulties in installation. The installer (Tom) did a professional job, clean-up was thorough, and the system has been working well for the past three months. He even mounted our existing whole-house filter to the wall, which had been hanging freely previously, at no additional charge. A few weeks after the install, we were alarmed one evening when we heard rushing water coming from our basement. When I opened the door I found that the automated backwash system was flushing the water down our basement sink (just as designed). Since that was the first time we had witnessed the back-washing, it just took us by surprise! Also, we don't have bluing any more in our shower, which had been quite difficult to keep clean. We haven't noticed (so far) any detrimental effects of harder water, which a neutralizing system can sometimes cause. All in all, we have been very pleased with this installation. Finally, I had done some costing research before hiring Sullivan Plumbing, and their prices were very reasonable.
Description of Work: Our well water had previously tested high for iron content, and we were getting blue staining in our showers, and even a pinhole leak in one of our pipes that I suspect was from too much iron. Sullivan Plumbing did a retest of the iron content, and installed a neutralizer system with an automatic backwash capability. They also re-routed one of our outdoor faucets to use the pre-filtered water so as not to over-use the filtering system on outdoor water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Sullivan Plumbing
I am glad to hear everything is working well. It is a pleasure to work for you. These systems do require repeated maintenance and the time depends on how much the system is used. It could occur anywhere from twelve months to a two years. Cost of neutralizer install is usually $1262.

Cynthia C.
07/2011
5.0
plumbing
  + -1 more
Bill from Sullivan Co. has actually done work at my house approx 3 times. Each time I got friendly and professional service and just as important, someone who has a lot of experience and knowledge. He was also very fair on pricing and provided tips and helped me with some smaller repairs on my faucets and tub that were small tasks but yet made monumental differences in function. Bill was also trustworthy and made me feel comfortable to have him in my home. I have used several different local plumbing companies over the years, but I only plan to use Sullivan in the future thanks to this employee.
Description of Work: Re-installed a dishwasher (that had to previously be taken out and fixed due to a leak) and handled some minor repairs to make sure the dishwasher was set properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Carolyn S.
06/2011
5.0
plumbing
  + -1 more
Mr. Sullivan not only fixed the leak but took time and did no damage to the asphalt driveway. Well if that wasn't enough, he subtracted the cost of gravel from the estimate. This has never happened to us before as it usually cost more than the estimate. Mr. Sullivan you deserve all of these high scores. Thank you so much! Carolyn Staples, Lynchburg, VA
Description of Work: It is very seldom that I rank any company as being excellent but that changed when we hired Sullivan Plumbing. We were out of State when we discovered a HIGH water bill. We found out we had a water leak outside of the house. We emailed Sullivan Plumbing due to the response from Angie's list. Mr. Sullivan replied to our email, checked on our leak and determined the leak was under our driveway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Joyce B.
05/2011
5.0
drywall, plumbing, wells
  + 1 more
The overall project was done perfectly. Removing the old and installing the new tub/shower was probably the most difficult part of the job, but I was very pleased with the result. Installing the faucets was also done well. No complaints.
Description of Work: Thomas and his assistants took out and installed a new tub/shower with drywall repair; installed new shower head and faucet; installed new faucets in granite countertop; and installed a utility sink sump pump. They were prompt, professional and very helpful and knowledgeable. I can't recommend Sullivan Plumbing highly enough!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

John G.
05/2011
5.0
plumbing, sewer cleaning
  + 0 more
Tom and his crew arrived promptly at 9:00 AM. Trenched out the sewer line and replaced it. Installed a new floor drain in the basement, and added a stub pipe for a future bathroom expansion. They finished their work at 5:00 PM. They did an excellent job.
Description of Work: Tom Sullivan and two assistants replaced a sewer line, broke out the concrete floor to install a floor drain, and added a stub pipe for future bathroom extension

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,327.5

Teresa T.
02/2011
5.0
plumbing, water heater repair
  + 0 more
Called out for estimate and was able to complete the job within two working days
Description of Work: Install new tankless hot water system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,245

John G.
02/2011
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
Thomas Sullivan's assistant came at 9 am. Removed and disposed of concrete double-sink. He was joined by Thomas at 10, did all the work, then tested everything, cleaned the space, and finished the job by 4:00 PM. Work done was excellent, service was superb. Have used this plumber before and he is always efficient and reliable.
Description of Work: Drain cleaning, replacement of concrete sink with new sink, rerouting of drainage and supply pipes, addition of 3 cut-off valves, replacement of couplers on hot water heater and washing machine supply lines, rerouting of sink/washing machine drain and supply lines, camera diagnosis of sewer lines for future repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Rory P.
01/2011
5.0
plumbing, water heater repair
  + 0 more
He set a time that matched my schedule and then called when he was running EARLY to see if I wanted to meet earlier. He was very professional and personable while getting the information he needed to provide my estimate. He answered my questions, and gave a list of options to better fit my needs. Would use in the future.
Description of Work: Estimate to replace electric water heater with gas on-demand water heater.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dianne M.
12/2010
5.0
drain cleaning, drywall, plumbing, wells
  + 2 more
Sullivan Plumbing has always provided me the best service, fair pricing, and dependability. I have used them over the years many times and have always been satisfied.
Description of Work: replace bathtub fixture and repair related wall damage; check outside drain; check sump pump problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kelly S.
12/2010
5.0
plumbing, water heater repair
  + 0 more
Great service and very friendly and knowledgeable plumber (Mr. Noe). A+
Description of Work: Checked water heater for problem; checked both heating elements and were OK; checked thermostat and replaced it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Sullivan Plumbing
Thank you for the good report. We are pleased to provide services to you. See you the next time you have a problem.

Andrew B.
11/2010
5.0
plumbing
  + -1 more
I called Sullivan Plumbing around noon yesterday. Tom Sullivan answered the phone, himself, and listened to the work that I needed done. He was busy on another job but said that he could stop by in the evening to look at my project and give me an estimate. When Tom arrived, he was very professional and friendly... even putting up with a million silly questions from my four year old son! When I asked him how soon he might be able to get the job done, he told me that it would only take two or three hours and that he could fit me in the next day. He said that he had a job he needed to do in the morning and that he would be able to be here by 11:30. Tom called me at 11am and said that he was finishing up at his last job and would be right over. He and his assistant, James, were here right on time and went straight to work. Tom was very forthcoming with information and advice about some other plumbing issues and questions that I had. He even fixed a flow problem with my kitchen sink faucet at no additional charge. The work was completed as promised, on time, and with no additional or unexpected charges. I would definitely recommend Sullivan Plumbing for any work that you may be considering!
Description of Work: Rough in for water closet, vanity, and shower in basement bathroom that I am renovating. This work included relocating a sewer line five feet across the room (I had demo'ed the slab and dug the trench prior to their arrival) and replacing a vent line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$627.12

Response from Sullivan Plumbing
I enjoyed working for you and look forward to seeing your finished bathroom space. - Thomas Sullivan

Annette C.
11/2010
5.0
drain cleaning, plumbing
  + 0 more
Repaired leaky outdoor faucet that another plumber could not do. Fixed in no time by a knowledgeable plumber. Price was good and would use again.
Description of Work: Called to replace/fix outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Jaymes R.
10/2010
5.0
plumbing
  + -1 more
Excellent, very helpful, told me how I could complete the job myself for a lower cost (I chose to have him fix it right away). This is the second time I have used Sullivan (once a few years ago to supply and install a new garbage disposal--very well done).
Description of Work: Found source of leak from bathtub and caulked. Worked with my downstairs neighbor as well as myself to find it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

shirley L.
09/2010
5.0
plumbing
  + -1 more
I THOUGHT HE DID A VERY PROFESSIONAL JOB.HE WAS VERY EFFICIENT AND PROFESSIONAL.
Description of Work: DEVELOPED A LEAK IN PIPE.I EMAILED MR,SULLIVAN AROUND 7:30 PM.HE CALLED ME WITHIN 15 MINUTES AND SAID HE WOULD BE OUT AT 9:00AM THE NEXT MORNING.HE ARRIVED HERE AT 8:30AM HE QUICKLY MADE THE REPAIR AND WAS GONE IN 15 MINUTES.HISWORK WAS VERY NEAT AND DID A GREAT JOB.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Dawn G.
07/2010
5.0
plumbing
  + -1 more
Tom provided professional service, in a very timely manner. The service required two trips and Tom called to confirm details of each trip as well as planned repairs. I will use them again.
Description of Work: Repaired two leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Robert G.
11/2009
5.0
plumbing
  + -1 more
We had a water crisis. Three water pipe leaks in three days.... right before T-Give. Came out and in a single day replaced ALL of the pipes in my house, tested the water and gave good advice on fixing acidity problems. These guys are obviously well educated and knowledgeable. We have had pipe problems ever since we purchased the house and no other plumber has ever left me feeling confident that I understood the problem.
Description of Work: Replumbed the entire house and provided "no charge" general consulting on other water issues. Helped me with some water treatment options as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,875

Contact information

1405 Main St, Lynchburg, VA 24504

http://www.thomassullivanplumbing.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
2710040179
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
04/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Water Filtration and Softening,
Wells and Pumps,
Gas Logs,
Natural Gas Lines

FAQ

Sullivan Plumbing is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: Closed

Sullivan Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sullivan Plumbing does not offer free project estimates.
No, Sullivan Plumbing does not offer eco-friendly accreditations.
No, Sullivan Plumbing does not offer a senior discount.
No, Sullivan Plumbing does not offer emergency services.
No, Sullivan Plumbing does not offer warranties.
Sullivan Plumbing offers the following services: Plumbing installation, repair, and service
N/A

Contact information

1405 Main St, Lynchburg, VA 24504

http://www.thomassullivanplumbing.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed